Parking was a pain. Our discount ticket did not work. Therefore we paid the full rate. Directions at check-in would have been helpful as there are many park-rite lots.

Our room was an ensuite. Very comfortable for the two of us.

Stayed in April 2024

I was woken from 6am with noise of lift.

Good location. Helpful staff and breakfast was ok but would have liked more fruit and seeds option. Room was large and bed comfortable.

Stayed in April 2024

The room was dark and the bedlights quite poor.

The room was spaceous and clean, but the bathroom's foor needs proper wash. Theer was space foor clothes.

Stayed in April 2024

Couldn't get the charger to work but wasn't an issue.

Great location, well placed for all tourist attractions. Great selection of items for breakfast.

Stayed in April 2024

Would of been nice to open a window

Modern an clean

Stayed in February 2024

The shower's water pressure was disappointingly weak.

The hotel location is perfect.

Stayed in April 2024

The size of the room and bathroom were great. Breakfast was really good. Great value for money hotel !

Stayed in April 2024

Not very luxury for the price paid

Location and comfort

Stayed in April 2024

Great location, room and choice of breakfast!

Stayed in January 2024

Breakfast was decent but could be better

The room was a good size and the price was reasonable for the liocation

Stayed in March 2024

Very good basic room for money. Would go back again, great position

Stayed in April 2024

Pricey for what it is.

Clean and comfortable rooms.

Stayed in April 2024

Our room was next to the main doorway to the corridor and the door banged shut as people used it.

Good location. Friendly and helpful staff

Stayed in April 2024

There was very little shower gel and shampoo when we arrived

Lovely clean room Spacious and interesting design

Stayed in April 2024

Room cleaning was a bit hit and miss, we had to ask for our room to be made up, towels changed etc. but it happened in the end. More attention needed to topping up the bathroom tissues. Television signal is awful unless you are happy to fiddle with the Ariel leads yourself!

Room was large and clean. Bed was comfortable and very big. Food was good but a very restricted menu, not a great deal of choice. Breakfast however was very good. The location is perfect, 3 minutes from the Cavern club, 6 or seven minutes to walk to the main shopping area. Lime street station 9 minutes easy walk.

Stayed in April 2024

Mostly minor / The room was too dark, not enough lighting , there was no hand soap, hand tissue on arrival, rubbish still in the bin, **I stood on a seeing needle that was on the floor, and a friend a sharp piece of plastic. The shower screen , shower seal and silicone needs to be descaled, and so does the tiles near the toilet and missing grout. A shower cap would have been nice had there was no way or turning the shower on and then walking in without getting your hair soaked. Coffee machine went a little crazy when I had a cappuccino, it was basically hot milk and wouldn’t stop and overflowed with milk. Regardless of these I would probably be returning in July, due to the staff, location, comfort, and the nice atmosphere at the bar.

Lovey location, beautiful building and original features, fresh clean beds and mattes protectors. Comfortable beds and soft sheets. Staff were fantastic with everything, the staff made my stay brilliant, all the cocktails were delicious, and if I knew how nice they were I would have stayed here and invited friends as it was quiet and relaxing. Breakfast was great. Staff couldn’t do enough and were unbelievably helpful, we only had a little bit of toilet tissue and when called they came up in less that 5 minutes. Nice to have a decent iron and ironing board. The building itself is beautiful and it was nice to see information about the history and the information leaflets we also handy.

Stayed in April 2024

The view from bedroom

The room and bathroom the breakfast area stunning g

Stayed in April 2024

We couldn't get a drink at the bar late on as only 1 member of staff at front desk. Room was quite small and had to ask for shower gel as container was empty.

Had a fabulous time for my birthday celebration. Given 2 free drink vouchers and room upgrade to the 6th floor. Very lovely and helpful staff. Great location.

Stayed in April 2024

The rooms were tired although clean, there were scuff marks on the skirting boards etc.

The breakfast was great and the location was fantastic, especially given the price.

Stayed in April 2024

Room needed updating , toilet roll holder hanging off , no coffee just decaf and shower leaked

Location

Stayed in April 2024

Beautiful hotel located to all amenities

Stayed in April 2024

The hallways were very loud and you could hear everyone talking. This wasn’t ideal during the early hours of the morning. Maybe need noise cancelling doors or another door in the room

Great location. Very close to the town centre. Everything we needed was there

Stayed in April 2024

The breakfast had lots of missing items & was out of several items

The staff is amazing, very helpful & accomodating

Stayed in April 2024

My friend had a separate room so I could notice the differences. His room had a phone which mine did not even though there was a menu to order from. He had a bin for the bathroom and room whereas mine only had a bathroom bin. My tissue box looked full but it turned out the last one had just been pulled to the top. There was a noticeable mark on the curtain when pulled closed, looked pretty gross. His TV reception was great whereas mine kept stuttering and freezing. His only complaint was that the bagels were too hard to get through and he just left it in the end.

The room was beautiful with plenty of mirrors, tall windows and a decent sized bathroom and shower. The location is great, it's a short walk to the docks, shopping, train station and nice restaurants. The breakfast had a nice selection and a bonus menu if you want to order something to be cooked for you. Staff were lovely including the cleaners.

Stayed in March 2024