Safe in my room was broken. Insufficient lighting in bedroom.

Great breakfast. Helpful staff.

Stayed in January 2024

Mainly good. The sliding door to the shower/toilet didn’t shut properly which we drew attention to staff.

Location was perfect for our first visit to Liverpool. The building has a lot of character and the Staff were friendly and very helpful. Clean and a lovely atmosphere. Quiet, considering the hotel is in the city centre and the king size bed was really comfortable. Would visit again and highly recommend.

Stayed in December 2023

Breakfast, too crowdy and queues

Bed

Stayed in December 2023

The room had a strong scent of fragrance which was was distracting and ultimately affected my sleep and enjoyment of the room. It’s the same scent that is in the hallways and stairwells, I wouldn’t say I was a sensitive to smells person, but the scent was overpowering. The duvet was also on the thin side for winter so it got a bit cold, and heating was too noisy throughout the night so had to fold duvet in half to be warm enough. Luckily I was just one person!

Location is great, very close to the harbour, train stations and shops. Breakfast was also very good and had plenty of choice, and staff were very friendly.

Stayed in December 2023

Everything good.

Central location, close to car park , helpful and smiling staff. Lovely room with a view!

Stayed in December 2023

Great old building with a modern twist!

Stayed in December 2023

Breakfast- ran out of certain items and the tables were not cleared l.

Smelt clean and fresh. Large room.

Stayed in December 2023

Not a main light in the bedroom and light above the sink worked only sometimes

Massive room, liked the temperature system, strong shower, central location

Stayed in December 2023

A bit dated

Location

Stayed in December 2023

The room facilities was a bit a let down.we have stayed here many times but this was the first time we have been disappointed.we had a dirty fridge which was replaced as it had mould on. No tea spoons in room and the pillows were dirty with lipstick marks inside the pillowcase.Kettle didn't turn itself off when boiling.

The Christmas Dinner was amazing .Friendliness of staff.

Stayed in December 2023

business computers location

location and staff were very good

Stayed in December 2023

Room was a bit cold. Bed not totally comfy

Location great and breakfast was peeerfect. Lovely selection and sausages were very nice. Staff amazing and brought us an adapter to use for free.

Stayed in December 2023

bathroom door broken

City centre location

Stayed in December 2023

Really good location

Stayed in December 2023

Basement room

Location

Stayed in December 2023

Nothing, all excellent

The location was so central, really beautiful interior. The rooms have everything you need and very comfortable. The highlight of my stay was the staff- front desk and the night porter were the amongst the most helpful, hospitable and friendly hotel staff that I have ever come across.

Stayed in December 2023

Stayed here before and loved the location, nice bar area and staff really welcoming.

Stayed in December 2023

Bathroom was dated and needed updating / re-grouting. It just looked a little dated.

Location

Stayed in December 2023

some rooms are quite dark as no, or only very small, high window to the outside. Breakfast ample but very slow replenishment of eggs, bacon etc from the self service facility so went without

very central, reasonably priced. Parking available with a discounted 24hr rate of approx £25/24hours. electrical connections and charging facilities in the room

Stayed in November 2023

All ok

Friendly staff Clean rooms Great breakfast Good location

Stayed in December 2023

I’d of preferred breakfast to be cooked to order

Venue being so close to everything and it was clean and comfortable

Stayed in December 2023

The guy who checked us in was not very polite but apart from that it was grand.

Nice big room with large bed and good shower. Bed comfy too and really good location.

Stayed in December 2023

Nothing!

Love this hotel, very central for our needs. Staff helpful and polite. Breakfast fresh and plentiful. Christmas decorations gorgeous, put us in a festive mood for shopping! 😁

Stayed in December 2023

There's nothing I can say I didn't like, in general it is a decent hotel, I guess the pricing is the only issue I have with all the city centre hotels but that seems to be down to market forces.

We've stayed here before, whilst it's not necessarily located in the thick of the centre, everything seems close enough to be within walking distance and I suppose, it's better to a little bit away from the hustle and bustle of the main pub and club areas. We were visiting for a footy match on the Sunday and the location is fine for that, parking was reasonably easy although there's a Q car park next to the NCP that the hotel does a deal with and that one has electric car charging inside of it where the NCP has absolutely nothing so anyone with an electric car, take note of that. We came back from our evening out a quite an early 12.45am and 3 of the guys went up straight away and I stayed downstairs and grabbed a beer at the bar and was served by a really nice guy whose glasses were very thick but what a nice chap he was, very chatty and helpful.

Stayed in December 2023

Central to every where in Liverpool

Stayed in December 2023