I would like to say first that we have previously stayed here and it was excellent, this time we felt a little let down and unwelcome. Our room was right next to the external fans and boiler. It was so loud in our room throughout the night that I hardly slept. Some members of staff could be taught a bit of professionalism. Rooms were generally cold.

Extremely dog friendly. Very spacious bedrooms with good comfy beds. 20 minute walk into town and a 15 minute walk into Stockbridge.

Stayed in April 2024

Was very dated not enough pillows . And the fan provided didn’t work was very basic didn’t have a an option for room clean as we were staying 2 days

Location was great

Stayed in March 2024

First we were given a room in the basement, as there were no windows and ventilation, we asked for a new one. The new room had a window, but the floor creaked so much that it was probably even worse. And plus there were only two single beds (we asked for a double bed) So we went for the third try, which was already a problem as they thought we were looking for trouble. After about an hour, it was done and we got a third room, which was equal to the price. The only thing I missed was a fridge. You also have to wait until 16:00 to register, and it is not possible to do so earlier, even if you would like to pay extra. Plus you have to pay a parking fee in front of the hotel, which is about £7.5/day. But I really have to praise the ladies at the reception. Good point is that hotel is pet friedly, you just need to pay 10£/night extra :)

Staff, especially two extremely lovely and helpfull girls on reception

Stayed in April 2024

We asked for spare pillow and was told we would get it if they were available. Small little things like no wifi in rooms and had to pay a fee to connect to if we wanted to avail of it from our room. Then was told there was no wifi in the bedrooms but there was in the main area in fairness alright. Was not made aware of the times of breakfast either but I guess that was up to ourselves to ask. Im honestly not fussy just thought the basics were a let down for the money paid for our first trip to edinbouragh

It was within reasonable distance of the city in a quiet area.

Stayed in April 2024

Did not have breakfast as it finished too early. As a tourist would have preferred a later breakfast at least until 10am as once out we were out all day. Location was mot accessible to pop back to easily and taxis were expensive. Parking at hotel was expensive. Bar in hotel expensive.

Stayed in March 2024

The food choice and price was very expensive. Bar didn't open till 5pm so couldn't get refreshment if u arrived early. No ice available for both days! No cleaners came in as was stated out before but if ur staying for more that 3 days I think this is unacceptable.. u pay for a room to be clean and fresh within the price!!! Also lights by the beds didn't even work!!

Close to where I needed to go.

Stayed in March 2024

room really noisy, bad isolation between rooms, wc not really clean. No remote for the tv, bedside lamp wasn't working. Hallway full of garnitures ( drawer bed. chairs ) not really pro

nice breakfast, fresh coffee would be definitively a plus

Stayed in March 2024

The window didnt have any curtains so was very bright in the morning.

Got a window in our windowless room

Stayed in March 2024

Radiator not working

Riverside location, big room, quiet

Stayed in March 2024

Radiator didn’t work

At the river Very quiet at night

Stayed in March 2024

There was marks on the desk that looked liked it hadn’t been wiped down properly Doesn’t feel very welcoming Bed uncomfortable

Stayed in March 2024

The hotel itself was very tired and could do with a full refurb, the bathroom was small and the tap was broken a little could make it work but awkward, the bath itself was very useable but the side panel was broken and overall the passage to the room did not feel clean and tidy, however for value it was excellent.

Room was clean and tidy, the bed was comfy enough and the location was perfect for what I was looking for, parking while you had to pay was very reasonable at £7.50 for 24 hrs and could use before and after your stay had finished.

Stayed in March 2024

Basement room no window

Stayed in March 2024

The room was very basic, and the bathroom could do with a makeover, but for the price, everything was fine. I thought the hotel itself was a little dated. Nothing a bit of decoration would fix, but overall, it was a good 2 night stay. We didn't try any of the food or bar as we went out, but it all looked great. The location was good for the transport links so we could stay just outside the centre.

The beds were comfortable the room was clean and the staff were lovely, very friendly. The reception area was well maintained.

Stayed in March 2024

Less facilities.

Location

Stayed in March 2024

When I checked in and gave my details the staff did not explain to me the arrangements for the parking (you have to pay a ticket fee for parking up to 24 hours). I only avoided getting a fine, by observing another customer use a ticket machine inside the hotel itself. When I then asked about this the receptionist was defensive and blamed me for not having mentioned my car despite me giving her the registration number earlier. I picked up a - we don't care about you vibe! The hotel did not serve any meals that evening. When I asked at reception for directions to takeaways, the staff member said she did not know where any were.

The bed was comfortable, the shower was big, and the breakfast was good. The hotel was in a quiet location and the shops at Haymarket were close by.

Stayed in February 2024

Window didn't shut causing room to be freezing even with heaters on. Had to leave shower on for at least 10 minutes before it was a bearable temperature (scalding hot before left for 10 mins). 'double' bed was two singles pushed together and they kept moving apart. No bin in room. No plug for bath. Lack of toilet roll. Dirty towels. Walls were damp and horrible. Lifts were filthy with rubbish in all weekend. Only saw one cleaner and that was on the Sunday (stayed for 3 nights) One switch on left side of bed as uou look at it didnt even work

TV channels. Friendly staff letting us check in early. And storage for luggage

Stayed in March 2024

The housekeeping forgot to clean the bathroom and there was a pair of socks left under the bed, dust all over the place and mouldy window frame. Instead of three beds as per the reservation or a double and a single for three guests we were greeted by two beds, problem solved by the reception.

The room was quiet.

Stayed in March 2024

Heating didn’t work , it was very cold and we couldn’t have proper sleep

Location

Stayed in March 2024

Cleanliness issues in the hallways and lifts, dust and litter on the floors all weekend without it being hoovered up, more attention to detail is needed even the left luggage room has a weird smell of vomit

Location is not too bad for haymarket area

Stayed in February 2024

Friday night was spent listening to a couple arguing slamming and banging doors all night. No staff intervened.

Location was excellent if you don't mind a little walk.

Stayed in February 2024

Cold Dirty inside & out Staff were the worst I’ve seen in 25 years of hospitality

Not much

Stayed in February 2024

Most uncomfortable mattress in existence, no additional pillows available from reception, window didn't shut properly so noise from the wear in the river outside was constant. Luggage storage room was left open and unattended when returning to check in.

Stayed in February 2024

Could do with a proper clean

The staff where good

Stayed in February 2024

Outdated

Location

Stayed in February 2024