Room had no natural light

Room and bathroom was clean

Stayed in May 2024

Dated in all ways requires full refurbishment, staff require training or changing and for £149 per night room only is rip off

Location was ok and had parking ( to be paid for! )

Stayed in May 2024

A bit noisey

Good location

Stayed in April 2024

Hectic & understaffed check-in. Reception staff under pressure covering a busy bar also. The ladies were lovely, knowledgeable & as efficient as they were able to be. Internet, both free & paid premium was non existent so unable to work whilst there. I knew it was the cheapest option & I s’pose you get what you pay for - internal room with no windows, no daily cleans or restock (Bank Holiday?), but having to beg, borrow & steal milk sachets, tea bags & toilet roll for your 2nd day/night…. Ultimately the hotel is tired & under pressure, as are clearly the staff. Obviously there is a huge influx of overseas tourists, coach parties etc who offer a never ending (& never to return) revenue stream, but I would like to think that their experience in unfamiliar surroundings should be better. Anyway, it is what it is.

Location was good. 20mins walk to Edinburgh Centre.

Stayed in May 2024

I stayed for 2 nights and cost 468 pounds. The hotel doesn't provide free internet. They have internet at common place only. It's 2024 already. If you want to work in your room, you have to buy internet (they sell it). It doesn't worth the value of money

Stayed in May 2024

At a price of just under £300, even being significantly cheaper than other available options, it still represented terrible value for money. The 4 p.m. check-in - with a supplement payable to check in earlier - felt unnecessarily cruel to the scores of guests who travelled a long way to get there. Seeing overseas tourists being treated in this way made me feel embarrassed to be British.

The location is good. Additionally, at a price of just under £300 a night it was among the least exorbitantly expensive Edinburgh hotels it was possible to find.

Stayed in May 2024

I did not like the selection of the breakfast it was the same day to day. It did not change at all. The room is really noisy. My window faced a road and during nighttime, I just heard the traffic.

I liked the staff they were always nice, they were helpful when I asked something. I like the amounts of elevators there were 3 elevators which reduced the waiting time. I liked the hard bed mattress.

Stayed in May 2024

there wasnt a window and wifi in the room.

the room was clean

Stayed in May 2024

the room was not vacuumed, the bathroom had a dirty bathtub and a dirty mirror,Moreover, it said that parking and internet were free, but it turned out that it was paid

nice staff and very good breakfast

Stayed in May 2024

RESTUARANT WAS CLOSED. ROOM SMELT TERRIBLY OFF DAMP. FIRE ALARM WENT OFF AT 4AM(WHICH CANT BE HELPED) BUT STAFF WERE UNORGANISED AND IT WAS CHAOS. MAN FROM HOUSE KEEPING KNOCKED AND KNOCKED ON DOOR AND WOKE US UP AN HOUR BEFORE CHECK OUT TO SEE IF THE ROOM WAS EMPTY.

ROOM WAS VERY BIG. ROOM WAS SPOTLESSLY CLEAN.

Stayed in May 2024

Hotel was old and worn out. Doors would not shut quietly. Decor worn and "tatty". No overhead protection in smoking area during bad wet weather, a large waterproof Umbrella/ Awning would have sufficed. No toilet brush, toilet paper holder loose. Beds too soft.

Breakfast was excellent, considering it was buffet, but empty trays not refilled quick enough , so the breakfast was going cold while you waited. The excellent bar and reception staff were very supportive, friendly, helpful, and nothing was any trouble.

Stayed in May 2024

Old furniture, the door was difficult to close, old bath tube, not very comfortable bed, but the worst thing was the price considering the service and comfort offered

Location

Stayed in May 2024

Tired, didn’t feel clean, really smokey about entrance. Room lighting not all working and some items of furniture damaged and needing replaced.

Location

Stayed in May 2024

The hotel is in really bad condition - I have never stayed in a place like this, where there is a smell of damp everywhere, signs of mould/age showing in the walls and carpets, and our room didn't even have a window (but it was the only one available for us). No wifi unless you pay an additional fee, and the room is not serviced each day unless you request and pay extra. I think the dampness in the room made us both sick, as we stayed there 4 nights and felt unwell throughout. We shouldn't have spent 4 nights there.

Staff are kind, showers were nice, you can also store your luggage the day of checking out! One of the cheaper hotels in Edinburgh for sure, but you can see why. Fine for a ONE night stay on a budget.

Stayed in May 2024

Britannia hotels tend to be cheaper than other comparable hotels, there is a reason for this. The building itself is run-down and in need of a lick of paint (this has been the case with every Britannia hotel I have stayed at.) Electric lights failed on second night I was there (credit where it’s due this was identified to have been caused by a broken master switch and was fixed very quickly.) I also noticed some sort of water leak or buildup of damp in the carpet by the window (this was on the morning I left the hotel & continued my journey.)

Food was decent enough. Facilities reasonable and bed comfortable. Reasonable location, Haymarket train station is a 10-15 minute walk away

Stayed in May 2024

Room is basically a hole in the basement, no reception or internet,

Cheap room

Stayed in April 2024

No frills. Good place to stay if on a budget

Stayed in May 2024

Overpriced for the age of the amenities, no free wifi, 6pm check in staff were unhelpful and rude

The location

Stayed in May 2024

No comments

satisfactory

Stayed in May 2024

Down at heel hotel. Obviously has lacked any investment for many years and looking extremely tired. Dining hall for breakfast was a windowless, soul less place. Breakfast was ok except fried eggs just left under heat lamps so they'd gone rock hard. Room was tatty.

Nothing

Stayed in May 2024

Having seen that this hotel was recently criticised on local newspapers, I decide to share my experience as well. The staff was very unhelpful. I wasn't able to access my assigned room – one floor below the reception – as there was a problem with its card-operated door lock. It took me half an hour moving up and down with my luggage repeatedly to address the issue. The female receptionist refused to come down with me to check but unreasonably claimed that "the card must work" on the basis of it being shown on their system as "activated". They appeared to have never thought that it could be due to technical fault of an individual door lock. It is not rocket science. Their card-operated door locks are a very tricky type – it requires "swift" insertion and removal at a certain angle in order to unlock. I used to live in an apartment with exactly the same type of lock, which was a nightmare. Most hotels you can find in the UK and across Europe don't use such type of lock. It is possible that this hotel is using it for the sake of saving money or simply resistant to changes. The other issues were that the (1) hot water supply in my room was unstable and I wasn't able to shower on the first night of stay (2) bathroom was mouldy (3) Wi-Fi access in the room required a premium for each device to connect, which wasn't mentioned in their advertisement.

The room assigned to me was a double room. It was large enough for movement and storage.

Stayed in April 2024

The room smelt, the bed was not very comfy. The towel rail was broken and there was no bat mat

Location

Stayed in May 2024

Room very basic, had to pay for car parking after already paying for the stay - not heard of this before in any other hotel. Bed not very comfortable and the bathroom has multiple holes in the walls.

Good location, not to far to walk into the centre of Edinburgh, near by to the village of Dean.

Stayed in May 2024

They didn’t have enough bath towels, had to dry off with hand towels. Bed was not comfortable. No soap in room. Problem with toilet.

They had a nice breakfast spread.

Stayed in May 2024