Smallbrook Queensway, Birmingham, B5 4EW, United Kingdom
#72 of 72 hotels in Birmingham
Guests' ChoiceBased on 6149 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.6
Value for money
7.8
Free WiFi
8.1
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End of dialog contentReviewed: 6 December 2023
Vicky
United KingdomRoom was a bit cold at night
Stayed in November 2023
Reviewed: 5 December 2023
Melvin
United KingdomBathroom door blocking sink
Location was best
Stayed in December 2023
Reviewed: 5 December 2023
Zukisa
United KingdomThere was draft from the window.Curtain was torn and drain was blocked
Convenient for transport
Stayed in December 2023
Reviewed: 3 December 2023
Emily
United KingdomThe bed was not comfortable and the cushions were tiny The Windows let in a lot of noise from the busy streets, and didn't hold the heat in the room very well.
The Location was right opposite the New street station, which is linked to the bullring shopping centre, The staff were pleasant and the check in was quick and easy
Stayed in November 2023
Reviewed: 30 November 2023
Clive
United KingdomRoom slightly cold
Bright clean convenient
Stayed in November 2023
Reviewed: 28 November 2023
Kevin
United KingdomNo hot water as boiler was broken. Not very good at all
Location good. Clean and tidy. Breakfast good
Stayed in November 2023
Reviewed: 28 November 2023
Joshua
United KingdomNot necessarily the hotel's fault but a nearby building had an alarm going throughout the night which made sleeping hard.
We were greeted by a very friendly receptionist who checked us in and answered all our questions. The room was located in a reasonable place and had all the facilities that we needed.
Stayed in November 2023
Reviewed: 27 November 2023
Susan
United KingdomIt was a little ‘tired’
Very conveniently placed for Hippodrome Theatre and short walk from New Street Station and Bull Ring.
Stayed in November 2023
Reviewed: 27 November 2023
Brian
United KingdomExcellent variety,
Stayed in November 2023
Reviewed: 27 November 2023
Mabel
United KingdomThe shower was not hot enough
The bed was so comfortable
Stayed in November 2023
Reviewed: 25 November 2023
Poppy
United KingdomWindow was broken and wouldn’t close properly. Not the end of the world but the room was colder than expected.
Comfy, very spacious room
Stayed in October 2023
Reviewed: 25 November 2023
Peter
United KingdomFirst time there so road works etc made it a little difficult to locate.
Nice Room and clean, breakfast excellent, location once found was close to most amenities.
Stayed in November 2023
Reviewed: 24 November 2023
Cuilchick
United KingdomThe room (905) was very tired, noisy airco on the roof and in the room.
Every member of staff was friendly and helpful. Spacious room. Breakfast was nice (except for no poached eggs option and no tomato juice) with good ingredients.
Stayed in November 2023
Reviewed: 23 November 2023
Chiya
United KingdomBathroom was dirty in some areas including the matt that was provided, , water was also leaking from bathroom light.
Beds comfy, staff very friendly. Great location amenities provided.
Stayed in November 2023
Reviewed: 22 November 2023
Terry
United KingdomRoom was very tired, don’t think they should be using the word’s premium and deluxe but it was clean.
Good location, great for visiting the city centre and Xmas market, very good breakfast.
Stayed in November 2023
Reviewed: 20 November 2023
Matthew
United KingdomThere was a bit of a dip in the middle of the bed where the two mattresses met which was a bit uncomfortable. And the price was a bit much at 180ish for a single night (though with the Christmas market going on that was somewhat expected)
The room was comfortable and spacious, I liked the security of the doors (ie chain on the door in addition to the deadlock). Everything was very clean.
Stayed in November 2023
Reviewed: 19 November 2023
Kayleigh
United KingdomAfter breakfast ( which was delicious) we went back up to our room to collect our stuff before checking out but the room card didn’t work. We had to go down to reception twice to activate it again, we weren’t the only people that had this problem. But other than a technical glitch it was fantastic.
Amazing staff & location. The room wasn’t quite ready when we got there, we were quite happy to wait. Staff gave us a complimentary drink ticket which wasn’t needed as it was only minutes we waited. The location is over the road from new street, a few minutes walk from the Bullring & O2 Academy. The staff make an excellent latte too!
Stayed in November 2023
Reviewed: 19 November 2023
Olatubosun
United KingdomLocation. Traffic jam
The room decoration
Stayed in November 2023
Reviewed: 19 November 2023
Madeira
UKFriendly staff. Good location
Stayed in November 2023
Reviewed: 18 November 2023
Melanie
United KingdomDouble Bed was small and not comfortable. Bouncy mattress.
Good location for our visit.
Stayed in November 2023
Reviewed: 16 November 2023
Steph
United KingdomLoved the room and the staff
Stayed in November 2023
Reviewed: 16 November 2023
Robert
United KingdomCleanliness was fine (no criticism of house keeping), but room was dated, some flaking paint on the ceiling and small bathroom with over bath shower with curtain (again dated). The area where the hotel is located is not the most picturesque and can be noisy at night with traffic and revelers. In summary it was perfectly adequate, however, I have stayed in Birmingham Centre many time and there are better hotels for the same price. For me to stay again I would need to see a significant saving vis-a-vis alternative hotels.
Check-In excellent!
Stayed in November 2023
Reviewed: 16 November 2023
David
United KingdomClose to centre
Stayed in November 2023
Reviewed: 15 November 2023
Evelyn
United KingdomThe room was comfortable, breakfast was self service with so much choice and the location was perfect to leave the car and shop. The young girl on reception (Nayma) was particularly helpful, telling us where to park and allowing us to check into our room early after checking with housekeeping that it was ready.
Stayed in November 2023
Reviewed: 13 November 2023
Liam
United KingdomHeating in room was broken, but they provided a heater.
Staff very friendly. Breakfast was v good. A well run hotel.
Stayed in November 2023
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