Reviews of Holiday Inn Birmingham City, an IHG Hotel 4 stars
Smallbrook Queensway, Birmingham, B5 4EW, United Kingdom
#37 of 71 hotels in Birmingham
Guests' ChoiceReview score
Based on 6158 hotel reviews
7.8Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.9
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Facilities
8.0
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Staff
8.6
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Value for money
7.8
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Free WiFi
8.1
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Reviewed: 28 May 2024
Ian
United Kingdom36 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Premium Room
- • Stayed 1 night
- • Submitted via mobile
Heating didn't work and it was freezing. We got a portable heater. Housekeeping came into the room giving us drinks and snacks. Weirdly, when we were out they came back and took them from the room! The standard rooms looked old and tired but our upgraded room looked better. Tv only worked on channel 5..... R004 lower ground floor
Room size and location
Stayed in May 2024
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Reviewed: 27 May 2024
Christopher
United Kingdom5 reviews8.0- • Leisure trip
- • People with friends
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
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Reviewed: 27 May 2024
Stuart-prince
United Kingdom3 reviews7.0Good- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Room quite spartan. Off site parking a bit of a faff but not very far away. Bed a bit small and not very comfortable.
Good location. Nice breakfast. Friendly staff
Stayed in March 2024
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Reviewed: 23 May 2024
Eleanor
United Kingdom5 reviews9.0“1st night room was noisy, due to cars tooting into the early hours so took some getting off to sleep”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Price of the room for 1 night, excluding breakfast,c was extortionate!!
Location great. Stayed at this hotel several times.
Stayed in May 2024
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Reviewed: 22 May 2024
Max
United Kingdom1 review8.0“convenient location and up to date hotel. Great if you need to be near New Street”- • Business trip
- • Group
- • Standard King Room
- • Stayed 2 nights
as mentioned above
the room was a little sparse and bathroom could do with an update but overall it has everything you need. Have stayed in one of the suites before and they are much better!
Stayed in March 2024
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Reviewed: 20 May 2024
Jack
United Kingdom46 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 2 nights
Strangely enough the fire alarm went off whilst staying at the hotel. As you would expect I proceeded to leave the room and mustered outside with everyone else. No brief from the staff, no explanation from the staff, and only knew everything was clear as other re-entered the hotel.
Breakfast I thought was value for money, however all items taken from the hot plate, were cold.
Stayed in May 2024
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Reviewed: 19 May 2024
Val
United Kingdom54 reviews8 helpful votes8.0“Clean, central and well equipped”- • Business trip
- • People with friends
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
One lift out of service.
Well appointed hotel, clean and comfortable.
Stayed in May 2024
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Reviewed: 14 May 2024
Perl2022
Italy1 review8.0“Kind staff, nice food, very comfy bed”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
Scrumbled eggs were a bit disappointing as they had a slightly greysh colour and not the best taste. I would improve the bread selection, only two type of bread available. For the price paid you might expect slightly more. In the morning a girl from the staff knocked at the door, then she opened the door of my room and told me she was thinking I was outside! A bit of privacy... Come on. She said she was new but... No one has thought to this girl that she shouldn't even knock at the door and disturb people at 8 o'clock unless there is something to say? Another downside is that check in supposed to be not earlier than 3 pm and check out at 11, not even close to the usual 23/24 hours of the majority of the hotels stay!
The size and comfort of the bed was great. Food was nice, sausages, single eggs and tomatoes for the breakfast were amazing. Overall nice breakfast with fruit, yogurt, small croissants and English breakfast at buffet, so "all you can eat" really. Avery nice view!Hairdrier in, I was happy to see the bottles of hand gel and shower gel instead the usual small packaging, pocket size, soap.
Stayed in May 2024
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Reviewed: 13 May 2024
Cassie
United Kingdom6 reviews8.0Very good- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
The rooms are a little dated, but not to the point I wouldn't stay again. It's mainly the bathroom that needs a bit of tlc
The staff are fantastic, they go above and beyond for you
Stayed in May 2024
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Reviewed: 12 May 2024
Clara
United Kingdom21 reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Parking is about a 5 minutes walk away
Location and breakfast
Stayed in April 2024
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Reviewed: 12 May 2024
Sharon
United Kingdom4 reviews7.0“Would definitely use the hotel again”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The room was disappointing- clean but tired and needed some TLC
Location, staff were exceptional and reception and bar areas very inviting
Stayed in May 2024
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Reviewed: 11 May 2024
Daniel
United Kingdom6 reviews9.0“Birmingham stay”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Quite expensive
Very comfortable bed Good room facilities Bath and shower
Stayed in May 2024
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Reviewed: 8 May 2024
Kathleen
United Kingdom5 reviews8.0Very good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Room and location was ideal
Stayed in April 2024
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Reviewed: 8 May 2024
Cora
United Kingdom32 reviews8 helpful votes7.0“Acceptable rather than brilliant”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
Directions to car parking online were terrible - receptionist agreed. Lots of marks, stains, scuffs on carpet, curtains, bed etc. Cooked breakfast had been there for hours and not replaced/replenished. Coffee not great.
Nice man at reception, friendly staff. Big enough room, all pretty clean and comfortable. Amazing location in Centre next to station and Hypodrome. Nice foyer etc. Fruit and plain yogurt at breakfast. Offer of poached eggs.
Stayed in May 2024
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Reviewed: 7 May 2024
Selina
United Kingdom24 reviews4 helpful votes9.0“I had an issue about service at the bar which was addressed quickly and resolved”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Great location easy check in 10 mins after booking due to no trains
Stayed in May 2024
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Reviewed: 6 May 2024
Anthony
United Kingdom8 reviews7.0“Convenient location but hotel and staff need an upgrade”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Noisy, poor sound proofing in hotel. Website said concessions on park but this had ended so paid full price
Location
Stayed in May 2024
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Reviewed: 4 May 2024
Jane
United Kingdom1 review7.0“Had a reasonable stay but thought The hotel was expensive for what we got compared to other hotels”- • Leisure trip
- • Solo traveller
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Our room was cold. Was given a heater though when asked about this. We had absolutely no WiFi in our room even when connected to the hotel. When I plugged in any of our devices the sockets made a worrying sound. Definitely a problem with all of them in the room. As well as the sound our devices wouldn’t charge - kept going in and out of connection. The bathroom could have done with an update.
Breakfast was good.
Stayed in April 2024
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Reviewed: 29 April 2024
David
United Kingdom12 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Some mould in bathroom, kitchen unable to cook chips properly and also unable to put all the ingredients on a plate . Given how simple the menu is even a trainee should be able to deliver a good plate of food!
Central location , good room
Stayed in April 2024
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Reviewed: 29 April 2024
Antriana
Cyprus9 reviews1 helpful vote9.0“A decent nice stay! ❤️”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
The only minus bathroom was licking and the maintenance has to come and check it out because the room below made a complaint ..
The location is very nice! The breakfast is very nice many choices! The room was okay and with nice view to the street!
Stayed in March 2024
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Reviewed: 28 April 2024
Ali
United Kingdom6 reviews9.0“Super location and lovely hotel”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Other people in the hotel were quite noisy
We were upgraded to a superior room- thank you
Stayed in April 2024
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Reviewed: 23 April 2024
Hock
Singapore16 reviews9.0“I love the location as it is near to all amenities that I need”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nil
Excellent location. Very near to train station
Stayed in April 2024
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Reviewed: 22 April 2024
Sarahandtherese
United Kingdom8 reviews8.0“Clean comfortable hotel stay near city centre.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
N/A
Clean quiet room. Convenient location close to city centre. Easy to park nearby.
Stayed in April 2024
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Reviewed: 22 April 2024
Kellyd
United Kingdom10 reviews8.0“It was ok”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
Rooms are getting a bit tired. Needing a freshen up and the bathroom stank of damp as the extractor fan doesn't work and hasn't for the past year and a half as we have stayed in this room 3 times in this time period.
Breakfast was good
Stayed in March 2024
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Reviewed: 21 April 2024
Jennifer
United Kingdom20 reviews1 helpful vote8.0“Fine, I'll be back”- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
There was a trickling water type noise but I put in my ear plugs and it didn't bother me
It was really nice
Stayed in April 2024
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