Room could do with a bit of updating but everything else was great!

Excellent location, friendly staff!

Stayed in May 2024

Room quite small, corridors need some updating, feels very dark.

Excellent position up on the top of Portland. Reception area is lovely as is the restaurant, which has fantastic views. Food was great, loads of choice for breakfast and some gluten free for me too!

Stayed in May 2024

The bathroom smelled of cats pee. I brought this to the attention of the Duty Manager but he could not detect the smell. However he did offer a room replacement, which I declined at the time. He requested the cleaners to clean the bathroom and the bathroom smelt very good. Sadly the cat pee smell slowly returned during the day. I can only think that either the bathroom floor was reacting negatively to the cleaning solution or possibly an issue with the drains. It is fair to say that the smell reduced over my 3 day visit but clearly there is an issue with this room that needs a more detailed investigation. I have stayed at his hotel quite often with no issues with smells in the bathroom (though not in this particular room).

Helpful staff. Plenty of food selection at breakfast.

Stayed in May 2024

The toilet paper was very thin, could do with extra lighting around the bathroom mirror and a magnified mirror too. Sockets by the bed for the phones (we were in room 215).

The location was great, the room was well decorated. Great mini lights in the bathroom.

Stayed in May 2024

The lady on Reception was very unhelpful. She greeted us in a very unwelcome manner and tutted to our enquiry about a travel cot. She slammed down her pen huffed and puffed and stated the ones they had would be old and she didn't know where they'd likely be located. We regularly stay in hotels and its been a long time since we've had such a bad first impression!!!

Wow, what an incredible location!! The view was absolutely stunning..... one you'd travel the world to find ✨️

Stayed in May 2024

The hotel looks dated in spite of attempts to modernise

The location was excellent

Stayed in April 2024

It was fine big complaints, light switch when you go in the room needs replacing, bit of paint on the ceiling in bathroom and prob needs a chest of drawers for more storage other then that perfect

Local area is brilliant the hotel was quiet and tidy

Stayed in April 2024

The only issue we encountered is someone set of the fire alarm past midnight twice other than that very lovely highly recommend

Lovely and clean very welcoming

Stayed in April 2024

The bed in the hotel, need new mattress because mine was lumpy

The coastal path hikes

Stayed in April 2024

Nothing

Location

Stayed in March 2024

We arrived late with muddy shoes and we were provided over sleeves. In the Morning we slept too long but the kitchen still prepared breakfast for us. Perfect view.

Stayed in March 2024

The food .

It’s locations

Stayed in March 2024

The beds were a bit uncomfortable, & we were very disappointed with the self service breakfast. The toaster took ages to toast, the scrambled eggs were inedible, tinned mushrooms !! the sausages had gristle in them, very small croissants, not a very good variety of fruit, just defrosted frozen fruit & grapefruit. Nice selection of cereal & juice. The evening meals were rather expensive. £25 for hunters chicken !!

There was plenty of parking, great location, friendly staff, spacious rooms & very clean. We had afternoon tea which was lovely. The staff were very friendly & changed some of the sandwiches we didn't like for us, plenty of choice of cakes !! the views from the Bistro were amazing.

Stayed in March 2024

Hotel once your out of reception could do with updating. Bed very firm and radiator kept making noises. Small TV compared to other places.

Great location, breakfast was lovely and great views. Staff all friendly. Reception area lovely and bright. Rooms are a good size. Lovely size bed. Coffee , tea and biscuits provided in room and in bathroom you had hair and body wash and and soap.

Stayed in March 2024

Shower wasn't great.

Great views. Excellent location. Friendly staff and good food.

Stayed in March 2024

I’m still waiting for the receipt.

Position

Stayed in March 2024

There’s no lift to get up stairs .

Great location ,great views

Stayed in March 2024

All quite nice great staff but a bit expensive for rooms that are only slightly better than premier inn rooms. Nevertheless great views and great staff

Stayed in March 2024

Not much. A slight problem with the bill for dinner, but that was quickly resolved

Breakfast and location were excellent

Stayed in March 2024

The place looks run down and needs renovating. The cheapest room I got is ok but for the price of £128 for a night I expected more. The breakfast was ok. Could've been better if they did not use oven for the eggs. Bacon was chewy too.

Location is great, the view is very nice. Staff are lovely and very helpful. The place is clean, my room is not too big but comfy. I like the big sized bed.

Stayed in February 2024

Rooms need a refresh and modernisation choice of pillows would be good the ones we had were very hard with no alternative choice

Staff were excellent, food was excellent.

Stayed in February 2024

I had soup of the day in restaurant and didn’t have any bread or roll with it, was told I had to pay £5 for bread board. Ridiculous, also at breakfast was asked for my room number twice and had my orange juice cleared away whilst I was up getting my cooked breakfast.

Great breakfast

Stayed in February 2024

The only think we were not a 100% was the bed, my husband found the bed a little soft, but I do understand that is personal choice. Everything else was perfect.

Staff were lovely. Breakfast was very good, didn't have evening meals as ate out with friends, will definitely eat evening meal next time. The view is amazing and the walks were great.

Stayed in January 2024

The bedroom was too hot. As I eat too many hotel breakfasts I really appreciate it if there is more than one hot option. I know it is hard but roasted eggs and stewed baked beans!

Position

Stayed in January 2024