There were a lot of damaged, dirty or broken items in the room including a lamp that was held together with tape.

Excellent customer service and the quality and taste of the food is superb

Stayed in May 2024

Balcony railings covered in cobwebs - room was really ckean, but think the balcony had not been touched for weeks. . No hair dryer in the drawer, but clearly someone had pinched it as the end bit was still there! Didn't matter to us as I always take my own. Bar nice but was really quiet, (no atmosphere). Charged separately for both dogs (2 × £20 = £40 for one night). Don't see why we had to pay double when they were both staying in the same room as ourselves, so any extra cleaning that the hotel felt they needed to plan for would not be doubled. Other places we've stayed just charge a single amount whether you have one or two pets with you.

Dog friendly room - reasonable price - nicely furnished and it had a balcony overlooking a large pond with lily pads and fish. Would be great venue for weddings.

Stayed in May 2024

The lift wasn't working and access tyo the room through fire doors was cumbersome. Dinner in the bar was ok but overpriced for what it was. I have stayed in the past when the food has been better.

The setting near the Wrekin is lovely and it was great that on this occasion the hotel was not full of a coach party

Stayed in April 2024

The overall feel of the hotel is pretty dated.

The room was nice, lovely little balcony, although we didn't get a chance to sit out. The staff were lovely and friendly, and the breakfast was fantastic!

Stayed in April 2024

Lovely setting, nice and quiet.

Stayed in May 2024

Room 111 the only window in this room is a skylight, so no window to look out and felt very claustrophobic.

Bar area, surrounding area is beautiful.

Stayed in May 2024

Broken bin in the bathroom. Stray short head hair (not mine) on the rim of the bath & another on a wall tile. Fire alarm went off at 1am & again at 1.20am. Not a great night's sleep as a result.

Quiet location. Good size room. Comfy bed. Balcony overlooking the garden area. Large fluffy white bath towel. Ate in the bar in the evening (additional cost). Tasty food. Lovely breakfast too (included in the room rate).

Stayed in May 2024

Ask for ground floor rooms but were put on 1st floor, lift broke down 4 times, once when were in the lift! Had problems with 1 room key opening the door, key never worked first time - was changed twice. No disabled facilities/showers.

Rooms were spacious and well equipped. Staff moved us swiftly and easily to ground floor rooms after lift breakdown. Ground floor rooms had lovely view onto pond - happily watched ducks swimming about. Breakfast very good, plenty of choice.

Stayed in March 2024

no cask bitter, breakfast was o,k, but not outstanding

good room quiet

Stayed in May 2024

Rooms need updating.

Staff exceptional. Good breakfast.

Stayed in May 2024

The first day or two we had the place to ourselves. The weekend there was a wedding party, but we were not affected by that. A bit of car noise late a night when I was trying to sleep, but it might have been from the road.

The location, the grounds, comfortable rooms with balcony, well-presented inside (bar, restaurant etc) Nice staff. Very good breakfast.

Stayed in May 2024

Beds were hard, TV did not work. Netflix did.

The room, the bathroom, the setting of hotel.

Stayed in May 2024

Breakfast was priced £14.95. However, we opted not to partake.

Short for one or two nights.

Stayed in May 2024

Good stay a little cleanliness issue but nothing major

Stayed in May 2024

Breakfast was lovely. But, regarding the room. Bit disappointed it was £40 extra though, as we had 2 dogs.And didn't realise the extra charge.

Stayed in March 2024

The shower head was not great to manage, it is one of those that is supposed to sit on the side of a bath to rinse, no t a main shower head. The hotel decor was very tired and dated. There was a constant running water noise close to our room from inside the hotel. The mattress on the single bed in the room was really hard and uncomfortable. The lady in the breakfast room was abrupt, rude and loud, quite discourteous and the breakfast selection was substandard and inadequate.

The hotel location is stunning and we had a lakeside view. The reception staff were very kind and well mannered. The room was a good size and had coffee making facitilities and TV

Stayed in April 2024

Cleanliness was not good and not that well equipped.

Friendly and helpful staff.. location was great.

Stayed in April 2024

Small things, had to keep charging up room entry cards

Good location and good value for money, staff friendly . Ample parking

Stayed in April 2024

Bathroom facilities were mediocre, Toilet seat was "interesting" as it didn't actually fit the toilet at all and you was left with partly sitting on the porcelain rim Shower leaked down the wall and flooded the floor, plus the tiles were loose or just balanced in place at the base of the bath. no hot breakfast as this was not available until after 8am and (due to having to be at a conference for 8:30am, and allowing for travel) I had to be gone long before it was ready. If you have food allergies, i'd say take your own food and there was only Soya Milk as a milk alternative

Room was clean and tidy and comfortable. There was tea and coffee facilities with plenty of supplies and milk Breakfast was ok, The room had a balcony which was a bonus and a stunning view.

Stayed in April 2024

The menu needs more choice

The location was very good

Stayed in April 2024

The fire doors along the corridor slammed after 11pm, and somewhat after 12pm which kept me awake.

Staff were very friendly. Food was great. Good bathroom with bat included.

Stayed in April 2024

Bed was as hard as rock. Perfect for my Japanese partner (they like hard beds). kept me awake ;-(

Everything nicely decorated and comfortable - very good value. Staff helpful and pleasant.

Stayed in April 2024

Didn’t stay long enough

Didn’t have breakfast. Location was lovely!!

Stayed in April 2024

Not applicable

The area as it was very close to RAF Cosford, and my son was graduating

Stayed in March 2024