Had an amazing trip for my partners birthday. The staff were incredibly helpful, friendly and attentive.

Stayed in May 2024

Room key didnt work when I came in after dinner (night porter let me in)

A trip in the brand new Bentley and the outdoor balcony (free upgrade) and terrific views.

Stayed in May 2024

Paying for breakfast and parking

Excellent hotel and spar facilities staff very welcoming

Stayed in May 2024

Nothing really 🙂

Fabulous welcome by courteous reception staff with a complimentary glass of fizz. Room was very clean and comfy. Location was ace and all around would highly recommend

Stayed in May 2024

The location was perfect. A nice little stroll to the lake itself. The staff were amazing and we even managed to get a complimentary ride in the bentley which was a nice touch. Loved our room. The hot tub was great!!! We loved the spa also. Didnt want to leave :( cant wait to go back

Stayed in May 2024

Really minor - some decoration in the room was needed, specifically on door edges.

Everything! Great welcome from the team. Facilities are first rate. Mazumi is a great on site restaurant. A complementary ride in the Bentley into Bowness was a nice touch (especially as it was raining). Breakfast was superb.

Stayed in May 2024

Nothing

Everything was amazing. Staff and facilities exceptional

Stayed in May 2024

Absolutely amazing from the second Noel greets you at the gate!!! A lovely lady at reception gave us free prosecco on arrival and then showed us around the hotel before taking us to our room which they had very kindly upgraded us!! The room was amazing the bed was the COMFIEST bed we have ever ever slept in. The spa is the most relaxing one we've ever been to. Defo recommend defo be back!!

Stayed in May 2024

Absolutely nothing!!!

Staff friendly and couldn't do enough to make our stay enjoyable and relaxing

Stayed in May 2024

Very expensive drinks

Spa was lovely

Stayed in May 2024

Friendly staff and excellent service, couldn’t do enough to us. Lovely spa facilities.

Stayed in May 2024

Very little.. the spa area can be a little busy but it was a bank holiday weekend so to be expected.

The hotel was beautiful! All of the staff were so friendly and lovely, a very personalised stay which made it very special. The food in the Asian restaurant was incredible, and the cocktails in the lounge were so good. Have been recommending to everyone to go here.

Stayed in May 2024

There was nothing I wish this property had apart from access to the outdoor seating area, outside of the cocktail bar. This was closed due to unpleasant weather so this was obviously understandable.

I cannot fault a thing about this property. Every service and every facility was to the highest standard possible. I opted for a double room with a hot tub, and the hot tub immaculate and had been cleaned/sanitised before our stay. The view from the hot tub was also amazing, making the hot tub experience that little more relaxing. To top it off, I requested a birthday package as it was my partners birthday, and they did an amazing job. They had balloons spiralling from the ceiling, some scattered on the floor, 2 big numbered balloons, and rose petals scattered on the bed (brownie points for me!)

Stayed in May 2024

Nothing

Beautiful hotel. Great location. Staff are really friendly and helpful Decor and views are stunning

Stayed in May 2024

Nothing at all.

I absolutely love it here. Best hotel by far. Great location. Staff excellent. Roof top bar is so nice and relaxing.

Stayed in May 2024

We had a lovely stay and have booked again the staff were very good

Stayed in April 2024

Excellent hotel and spa, we celebrated a 21st and 60th. The service from the staff was exemplary, we were greeted with a glass of Prosecco on arrival, the spa was brilliant and very clean. The afternoon tea was delicious and the use of the Bentley to bring us to Bowness topped it off! A short stroll back from Bowness made the location perfect! Would definitely recommend

Stayed in April 2024

We've stayed before and once again, the facilities were excellent. Staff were friendly and only too happy to help.

Stayed in April 2024

Not a dislike but we suggested a better range on non-alcoholic drinks in “the pub” and spa bar (I’m pregnant so would have liked a nice alternative drink)

Fantastic location and a beautiful hotel which was clean and the staff were exceptional. From the moment we arrived we felt at home and the hotel staff looked after us

Stayed in May 2024

Nout

Everything

Stayed in April 2024

My only slight complaint was our room was so hot we slept with the balcony door open all night as we couldn’t cool down however we used the fan that was in our wardrobe.

Staff were extremely welcoming and attentive. The room was stunning and very clean. The facilities were next to none eg. Spa. The full hotel on a whole was absolutely immaculate.

Stayed in May 2024

No velux window pole to open windows

Everything lovely

Stayed in May 2024

N/A

Me and my partner came for our 3 year anniversary and it was gorgeous welcomed with a complimentary upgrade for our room and glasses of prosecco showed around the hotel befor being showed to our room. Room was gorgeous with a private hot tub, spa was fabulous definitely worth the money, massage was outstanding had a couple massage and listened to our needs and requests definitely 10/10 will definitely be going back again.

Stayed in May 2024

Nothing

Amazing location !!! Clean and great facilities!! Mizumi restaurant was delicious

Stayed in May 2024