Restaurant wasn’t great, it had changed since our last visit and not a good change

Perfect park and relax hotel

Stayed in May 2024

Everything was perfect the room and great view Hot tub on balcony and sitting area with TV Spa was very clean and good facilities Breakfast was excellent with a brilliant choice of foods Great staff very friendly and professional Highly recommended 😀

Stayed in May 2024

Absolutely a 10. Everything was incredible, the spa, the bar & grill serving on that terrace, THE STAFF! The comped upgrade to a hot tub room was the Cherry on top. Couldn’t recommend more!

Stayed in May 2024

From the moment we arrived we were blown away! Not only is the hotel a stunning building and in a stunning lakeside location, the staff are super friendly. We were given a glass of Prosecco on arrival and personally shown to our room. We felt like nothing was too much trouble. We enjoyed a cocktail that evening after making use of the pool, steam room and sauna and it was delicious! With views over the lake it was a perfect weekend getaway.

Stayed in May 2024

Nothing I did not like

Friendly staff Great location Good food Gorgeous spa

Stayed in May 2024

An ev charger would have been useful and the fee for parking was a little annoying given the price of the hotel

I had a great room, the food and bar staff were very friendly and the meal at Mizumi was excellent

Stayed in May 2024

Lack of ensuite in the bedrooms. Had to climb down a flight of stairs to the living area for the washrooms and showers. Our room washroom was particularly small and cramped. The other room had a slightly bigger bathroom

The room was spacious with a double bed and two singles in the opposite room. The living room was nice and had a great large screen television with smart features. The windows were automated and felt premium. The carpets and space was very clean. The breakfast was nice and spread well

Stayed in May 2024

We loved the pool the whole hotel and grounds, staff were wonderful. Rooms spacious and clean although I did find the lighting a little dark. Great bathroom and plenty wardrobe space. We loved the breakfast and the Asian Fusion restaurant was amazing.

Stayed in May 2024

Expected a better breakfast service for a 5 star hotel, buffet didn’t cut it.

Stayed in May 2024

Room could do with a fridge, the car park spaces were reserved at the front of the hotel exclusive guests cars and I was told to park around the back of the hotel and was blocked in by a van, the Penthouse suite you would have thought would get a reserved space, at breakfast we were told couples were not allowed to sit by the window as they were set up for 4 but other couples were allowed these tables.

The Hotel was every well set out and room was nice with a great view. Spa was a really nice experience

Stayed in May 2024

Bathroom too small, no surfaces for belongings

Friendly staff, clean, lovely restaurant

Stayed in May 2024

The only thing we weren't overly impressed by was the spa. It was very dark and quite small. It was quite busy and we couldn't find anywhere to sit. Brighter and more light would have been a lot better.

The location was stunning. The views from our window were beautiful. The terrace was lovely to sit on at night. The staff in the terrace bar were so nice and helpful. Our room was comfortable and very clean.

Stayed in May 2024

There wasn't a thing we didn't like about our stay.

This hotel was absolutely stunning, so clean, it's in a fantastic location and the staff were all so friendly and so helpful. Nothing was too much trouble. The spa was incredible, so calming and really clean. We had a couples massage which I would highly recommend if you're visiting with your partner. We had such a perfect stay here and we will absolutely be returning soon (we're already planning our next stay).

Stayed in May 2024

Er..nothing.

There was nothing not to like. The hotel and location is fantastic. Everything you need in one place. Nothing is too much trouble and the staff are very friendly. We had a room with a hot tub which i strongly recommended. Chill and enjoy the lake views.. We are currently looking to return very soon.

Stayed in May 2024

Absolutely nothing.

This is a lovely hotel. The staff are so friendly and eager to please. Any requests that we made were dealt with immediately. A fabulous destination. Thank you to everyone for the excellent customer service.

Stayed in May 2024

nothing

modern within a historic location

Stayed in May 2024

Lovely room and great facilities, all staff were lively and helpful

Stayed in May 2024

The bathrooms could be updated and no air con

Lush location staff were amazing

Stayed in May 2024

Nothing

Friendly staff, relaxed atmosphere, swift attentive service

Stayed in May 2024

Nothing

Perfect location, Beautifull Hotel,Staff go above and beyond to help we also got a free upgrade to a room with a hot tub, Breakfast was the best weve ever had in a hotel everything just perfect

Stayed in May 2024

Nothing

Amazing location and hotel! The staff went over and above especially Katie.

Stayed in May 2024

Nothing bad to say.

We arrived at the hotel and were greeted by staff who took our luggage, easy check in and was taken to our room. Room was stunning and very spacious pictures do not do it justice. Spotlessly clean and the spa facilities were perfect, sauna, steam room and cold plunge is a must. Two hot tubs one hot and one cool, we paid for massages on arrival and was not disappointed. Natasha who performed my lava shell back massage was very bubbly and polite. Staff were a bonus will definitely be coming back.

Stayed in May 2024

Nothing to fault

Location Staff Facilities Restaurant Atmosphere

Stayed in May 2024

It’s a shame there wasn’t a gym but naturally that is not advertised so not expected!

Amazing staff, clean room, comfy bed, amazing views, fantastic location.

Stayed in May 2024