89 The Mount, York, YO24 1AX, United Kingdom
#65 of 104 hotels in York
Guests' ChoiceBased on 1953 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.7
Staff
9.1
Value for money
7.9
Free WiFi
8.7
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End of dialog contentReviewed: 19 May 2024
Michelina
United KingdomEverything was great. The hotel, staff and service was fab. Our room was fabulous too. Oscar was great and we will return again soon :)
Stayed in May 2024
Reviewed: 18 May 2024
Clare
United KingdomI didn’t appreciate being landed significant service charges. We had to ask for a breakdown of our bill, this was not automatically done. It was at this point that I noticed the service charges which were excessive for a 2 night stay. Apparently they are optional, we wouldn’t have realised if we hadn’t insisted on a breakdown of our bill. It feels very underhanded.
Comfortable, great location, on site parking
Stayed in May 2024
Reviewed: 18 May 2024
Paul
United KingdomStaff Free upgrade
Stayed in May 2024
Reviewed: 17 May 2024
Nick
United KingdomEverything was perfect. Having to pay for car parking is a little greedy maybe
Opted for the room, breakfast and meal package. Superb value. Room was immaculate and super comfortable and the food was amazing. Would highly recommend.
Stayed in May 2024
Reviewed: 9 May 2024
Martyn
United KingdomFood and drink prices were very high
Room was great and staff very friendly
Stayed in May 2024
Reviewed: 7 May 2024
Alexandra
United KingdomIt was a short walk from the station and centre of York, the hotel is in a lovely building and really well presented. The room had lots of luxuries and the staff were friendly & helpful throughout.
Stayed in May 2024
Reviewed: 6 May 2024
Russell
United KingdomCould not find anything I did not like
Friendly staff, great location for town , fantastic room the best hotel room I've stopped in and perfect breakfast, very clean hotel from top to bottom would definitely recommend and stay again
Stayed in May 2024
Reviewed: 4 May 2024
Kim
New ZealandBeautiful and the perfect walking distance from everywhere.
Stayed in May 2024
Reviewed: 4 May 2024
Doreen
United KingdomUpon arrival I requested a room with a shower tray which was provided rather than a bath as I have problems with my leg and back.
Stayed in May 2024
Reviewed: 3 May 2024
Brendan
United KingdomAn EV point in the parking area would have been helpful. The nearest EV point was often occupied. Whilst not a complaint, the hotel is a little further out from the city centre to be an easy walk to the various sights. It might not suite people with restricted walking distance.
The room was lovely , spacious and clean. The choice of both a separate bath and shower was appreciated. The food was as expected for the hotel chain, and was excellent.
Stayed in May 2024
Reviewed: 1 May 2024
David
United KingdomCould not improve the facilities provided for our easy access. Tha disabled access/ facilities were perfect for our needs
Only had an evening meal which exceeded expectations with a knowledgable waiting staff.
Stayed in May 2024
Reviewed: 28 April 2024
Fiona
United KingdomI was in an annexe and it was raining!
Attractive, comfortable and very good food
Stayed in April 2024
Reviewed: 28 April 2024
Cameron
United KingdomOnly that the bathroom was not 100% clean pubic hairs found in toilet and a couple of stains around the bathroom. The kettle did also not work due to faulty lid so unusable.
I love the asthetic feels like a home away from home. The building is beautiful, staff friendly and welcoming and the bar is brilliant ☺️
Stayed in April 2024
Reviewed: 27 April 2024
Danielle
United KingdomStaff were helpful. Room was beautiful. Breakfast was excellent, absolutely delicious. Great location, surrounded by beautiful grounds. In the middle of a refurbishment that didn’t interrupt our stay but will no doubt add to the aesthetics when completed.
Stayed in April 2024
Reviewed: 27 April 2024
Brian
United KingdomThe breakfast.
The room we had.
Stayed in April 2024
Reviewed: 27 April 2024
Laura
United KingdomNothing everything is great
This property is amazing stunning
Stayed in April 2024
Reviewed: 25 April 2024
Clive
United KingdomI would like them to introduce a draught larger
The breakfast was first class and the staff were really attentive in every aspect
Stayed in April 2024
Reviewed: 24 April 2024
Joanne
United KingdomCan’t think of anything!
Rooms are very well presented and very clean! Comfortable bed and great shower. Breakfast was excellent. Dog friendly!!!
Stayed in April 2024
Reviewed: 21 April 2024
Hall
United KingdomLocation
Quality
Stayed in April 2024
Reviewed: 18 April 2024
Angela
United KingdomBreakfast was too expensive
Very helpful staff , clean comfortable room , lovely surroundings
Stayed in April 2024
Reviewed: 17 April 2024
Nina
United KingdomLack of bar staff had to wait to be served
Building and receptionist was very efficient and pleasant
Stayed in April 2024
Reviewed: 15 April 2024
Helen
United KingdomVery, very minor quibble, the lighting was lovely except for when you need to apply makeup. Could do with a brighter light option in the bathroom maybe or a makeup mirror with LED light surround?
I was incredibly lucky and had my room upgraded to a suite (Cristal). Everything was fantastic. The room is the best I’ve stayed in. Definitely worth the extra for a special occasion. The bathroom was divine. I could have stayed in the shower all day! Breakfast was lovely. The staff were very helpful. Good location, especially if you’re going by train.
Stayed in April 2024
Reviewed: 14 April 2024
Paul
United KingdomNothing
Our go to hotel in york , new rooms are gorgeous
Stayed in April 2024
Reviewed: 13 April 2024
Donald
United KingdomNothing.
A beautiful hotel with really spacious, clean, tidy rooms. Excellent food for breakfast too.
Stayed in April 2024
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