Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Oxfordshire hotel reviews
  4. Oxford hotel reviews
  5. Reviews of Mercure Oxford Eastgate Hotel

Reviews of Mercure Oxford Eastgate Hotel 4 stars

The High Street, Oxford, OX1 4BE, United Kingdom

#40 of 47 hotels in Oxford

Guests' Choice

Review score

Based on 1465 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    9.3

  • Facilities

    7.4

  • Staff

    8.5

  • Value for money

    6.9

  • Free WiFi

    8.0

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 29 April 2024

    6.0
    Love Oxford but won’t stay here again next time.
    • Leisure trip
    • Solo traveller
    • Classic Double
    • Stayed 2 nights
    • Submitted via mobile

    Someone tried to open my door in the early morning around 8am. Feeling a bit unsafe for solo female traveller because the lock is easily to get open up. And very haunting looking, there is an old wardrobe with some shower towels putting inside and always too full to close it up or the staff didn’t close it properly maybe. It’s very weird to see this scenario on the aisle in an hotel. The last thing is that there is no bottle water provided in the room.

    The location is just in the city centre next to Morton College and few steps to the Oxford tube and airline bus! The hotel staff are all very helpful and happy to help my luggage with the stairs.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Location, 24 hour reception, good check in / out times but not my favourite Oxford hotel
    • Leisure trip
    • Family with young children
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    In room heating not working- bit cold until the radiators went on in corridor Eaves room cramped- realise that comes with nature of old building- feels a bit like staying in an old rambling college - not necessarily a bad thing Some breakfast items could be better- - orange juicy a bit watery, pastries also-ran, bacon and sausage cooked for being left out on display never the best Fair amount of corridor noise as guests come and go but bearable

    Great check in/out times which work well for 1 nights stays Daughter was attending college ball so location and 24 hour reception were main reasons for choosing this hotel Breakfast was ok , staff pleasant and efficient Reception area nice Our room at the back quiet in terms of outside noise

    Stayed in April 2024

  • Reviewed: 27 April 2024

    6.0
    Don't stay in room 108
    • Leisure trip
    • Family with young children
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    We we given room 108 which seemed fine if a little dark due to a large vent outside the window which was situated along the length of the building, this was at 2.30 when checked in. Went out then came back 3 to 4 hrs later by which time the restaurant was open and said vent was now in operation. The noise from it could not be ignored and drove me mad! Bathroom sink had also been used at this time but pop up plug could not be released so sink remained full of water. I went to reception and explained my gripes, no hassle no excuses made just a very helpful receptionist who immediately said we would be moved and upgraded. We then moved to the new building which was really lovely, quiet, clean and spacious. Be aware bar prices are extortionate within the hotel but I suppose that's usual.

    Good central location and staff very helpful.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Nice hotel in Central Oxford, close to sights, shops, cafes and restaurants
    • Leisure trip
    • Group
    • Classic Double
    • Stayed 1 night

    hotel was expensive for the size of the room, but I think this is more supply and demand for Oxford.

    Good location and quaint hotel.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic Double
    • Stayed 1 night

    I felt the bedroom was a little tired.

    Fabulous location and great looking building

    Stayed in March 2024

  • Reviewed: 13 April 2024

    6.0
    Pleasant, but next time I will look for somewhere with better value for money.
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 3 nights

    Breakfast (extra charge) was substandard for the price: limited choice, very mediocre weak coffee from a vacuum flask, and no marmalade (in Oxford! ). Bombarded by emails advertising Valentine's Day offers (even after Valentine's Day).

    Excellent location, helpful and polite staff, good public rooms. My room (single on the top floor) was fine, but with little storage space.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    8.0
    friendly stay in the old city centre of Oxford
    • Leisure trip
    • Solo traveller
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    that is sold to a chain

    locatie in het oude deel van Oxford vlakbij de botanical garden

    Stayed in April 2024

  • Reviewed: 5 April 2024

    6.0
    Pleasant, convenient
    • Business trip
    • Family with young children
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    The shower and general bathroom facilities.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location Greeting on arrival Room

    Stayed in March 2024

  • Reviewed: 2 April 2024

    8.0
    we stayed overnight for one night
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    it was central located

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Good overall
    • Leisure trip
    • People with friends
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    My room was great but my friends room was incredibly small and air con didn’t work. Surprising as we both booked the same room type.

    Location, friendly, nice room, quiet at night

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    No
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 3 nights
    • Submitted via mobile

    No comment

    Breakfast good

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Excellentbstaff and attentive A perfect stayi
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Car parking restricted

    Perfect location

    Stayed in March 2024

  • Reviewed: 14 March 2024

    6.0
    Good location but really good value for money
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor facilities, breakfast was poor, and lack of times the bar was open

    Location

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Very disappointed asked if could leave bag given ticket but bag still where we left it in reception
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    Needs upgrading very tired chair broke in lounge Rubbish outside Duvet to small for cover shower door didn’t close properly so floor flooded Breakfast very poor had to ask for butter and jam for toast large jar came out very grimy didn’t bother given one butter rate 4/10

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Lovely location in centre of town
    • Leisure trip
    • Group
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could do with a bedside table - musing on one side of bed

    Good size room with everything you need

    Stayed in March 2024

  • Reviewed: 25 February 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Classic Double
    • Stayed 2 nights

    After 5 days of leaving the hotel I am still waiting for an invoice which was promissed for my e-mail ;-(

    Stayed in February 2024

  • Reviewed: 21 February 2024

    7.0
    Good, comfortable
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 2 nights

    Slightly small clothes cupboard and bathroom

    Friendly staff, location, cleanliness

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Great location. Great staff. We would stay there again.
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was fair, but not as good as some other places we have stayed. The coffee was not very hot.

    Fabulous location at the centre of Oxford, and I would recommend it for this reason. Every member of staff we met was polite, kind and helpful.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 2 nights
    • Submitted via mobile

    Location was excellent for visiting city centre.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 3 nights
    • Submitted via mobile

    The bedroom was very warm. This was compounded by air conditioning not working. A distinct lack of breads (replenishing) with still 30 mins of breakfast time left.

    Great location. Very helpful and friendly Reception staff.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    7.0
    Confort depends a lot on your room and guests
    • Business trip
    • Solo traveller
    • Classic Double
    • Stayed 3 nights

    The hotel was packed with Chinese tourists, shouting all the time all night long, in their rooms or in the corridors. They might have been jumping around upstairs as well as it felt like a elephant was in the room. The bed was also way too soft, and I woke up everyday with a terrible headache. I normally have a better stay there, but this time was horrible

    The hotel is conveniently located. Check-in and check-out is quick and easy

    Stayed in February 2024

  • Reviewed: 25 January 2024

    7.0
    Weekend trip away
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 2 nights
    • Submitted via mobile

    Rooms to be dark and outdated

    Location was perfect, just off of the high street so in a quiet area, staff were very friendly

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 2 nights

    The location is great. The staff is very friendly. Overall it's exceed our expectation.

    Stayed in January 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: