Reviews of Holiday Inn Express Hemel Hempstead, an IHG Hotel 3 stars
Stationers Place, Apsley, Hemel Hempstead, HP3 9RH, United Kingdom
#23 of 45 hotels in Hemel Hempstead
Guests' ChoiceReview score
Based on 3585 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.4
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Location
8.9
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Facilities
8.2
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Staff
9.0
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Value for money
8.4
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Free WiFi
8.6
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Reviewed: 28 May 2024
Lisa
United Kingdom6 reviews9.0“Very enjoyable”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Very hot rooms despite having a fan
The location, value for money and friendly staff
Stayed in May 2024
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Reviewed: 27 May 2024
Shelley
United Kingdom3 reviews9.0“Great staff”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
We had a problem with the air con , it was broken for the whole hotel , so our room was mega hot . That was the only bad thing .
Hotel was great , staff brilliant.
Stayed in May 2024
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Reviewed: 27 May 2024
Karolina
United Kingdom14 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
We checked in about 3pm. After 2 hours someone has been given the same room. My daughter with my niece were resting in their room when the door opened with the key card and the woman walked in claiming that it is her room... She was really surprised that someone is already there. This should not happen so the staff should tick off the rooms already occupied on their computers. When we arrived there was no que to check in so there should be no mistakes made. The rest of our stay was good.
The breakfast was very basic. The restaurant room wasn't hoovered after last meal (there were bits of food on the carpet)
Stayed in May 2024
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Reviewed: 24 May 2024
Michael
Ireland5 reviews8.0Very good- • Business trip
- • Group
- • Double Room - Disability Access
- • Stayed 1 night
Few more facilities
Everything was perfect, nice staff and clean and comfortable room.
Stayed in May 2024
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Reviewed: 22 May 2024
Barrys
Spain42 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 4 nights
I am returning there on the 24th May so will give you the full experience view after that.
Stayed in May 2024
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Reviewed: 21 May 2024
Katharine
Australia19 reviews2 helpful votes9.0“convenient comfortable stay at reasonable price”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Only that at 3.15, my room wasn't ready, but no big deal. Was offered another, but was able to wait
Friendly staff, great breakfast. Very comfortable ned. Was given a quiet room on request
Stayed in May 2024
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Reviewed: 21 May 2024
Samantha
United Kingdom1 review9.0“Does the job very well & great restaurant nearby”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
But tatty in places & room decor uninspiring
Everything you needed if a little tired
Stayed in April 2024
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Reviewed: 19 May 2024
Sean
United Kingdom1 review8.0“Excellent stay, the staff make a good hotel and they were brilliant.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
The menu choices could've been better.
The staff were very polite, friendly and helpful. The food was good in the bar. Room was clean and suitable for our needs, breakfast was decent too. It was next to the train station which made commuting into London extremely easy. The 24 hour reception and bar were a nice bonus too
Stayed in May 2024
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Reviewed: 14 May 2024
Michael
United Kingdom6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
The location is amazing for going to Harry Potter and the train station to get into London Nice walks along the canal and nearby marina. Great pub right next door for drinks and food
Stayed in May 2024
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Reviewed: 13 May 2024
Rebecca
United Kingdom11 reviews8.0“Fine for requirement.”- • Business trip
- • Group
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Food menu could have been better, limited menu only of pizzas. Pricey for an oven pizza.
Great value for money.
Stayed in May 2024
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Reviewed: 13 May 2024
Jade
United Kingdom1 review7.0“Ok”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Breakfast no eggs Asked for a blanket for my children was told it would be half an hour and didn’t receive one. Fire alarm went off at 7am but I know that can’t be helped.
Convenient location
Stayed in May 2024
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Reviewed: 12 May 2024
Rachael
United Kingdom7 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Bed a little too hard, room very warm
Easy free parking, lovely staff, clean, good shower, good breakfast choices
Stayed in May 2024
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Reviewed: 11 May 2024
Ben
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Not the fault of the hotel, infact it's good that it happened and we all got out safe. The fire alarm went off just 30mins after we had gone to sleep. All got out safely and although had not much clothing on us got blankets to try and keep warm. Fire brigade came and went. No fire. Just wish it wasn't on the one night we had stayed.
Great comfy rooms with a great breakfast and selection, the morning of departure.
Stayed in May 2024
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Reviewed: 11 May 2024
Ian
United Kingdom35 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
Breakfast was a little 'dry' when I got to it, needs improved monitoring. Still quite nice though
Room was clean and beds were comfy. Parking was easy, and there was a nice walk along the canal. Easy access to motorways
Stayed in May 2024
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Reviewed: 9 May 2024
Jerlyn
United Kingdom10 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The UsB socket in our room does not work. We were not able to charge our phones
Breakfast is good just so busy even though we arrived 9am on Sunday
Stayed in May 2024
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Reviewed: 6 May 2024
Linda
Latvia4 reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
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Location - 1 train stop from WB studio (Harry Potter). Excelent value for money if visiting WB studio.
Stayed in April 2024
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Reviewed: 6 May 2024
Tami
United Kingdom1 review8.0“Clean and comfy rooms with replenishable tea/coffe and soaps and shower washes etc. it was a good stay overall”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Sadly I had a room right next to the double doors to the floor. People coming and going all through to early hours and the doors really bang, vibrating through got the room. Very disturbed sleep. Also the shower head could do with a descale.
Location good. Good facilities like parking, breakfast included and some snacks and a bar. Staff were very nice.
Stayed in May 2024
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Reviewed: 5 May 2024
Mason
United Kingdom3 reviews7.0“Nice stay, would come again!”- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was smaller than I thought however the bed was comfortable. The room did get very warm during the night, which made me wake up early and I found the calling system hard to use. Whilst the Breakfast was adequate it wasn’t anything to write Home about.
The location was great, and the shower pressure in the room was lovely. It’s nextdoor to an absolutely brilliant pub and beautiful canal
Stayed in May 2024
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Reviewed: 4 May 2024
Martin
Ireland1 review8.0Very good- • Leisure trip
- • Couple
- • Double Room - Disability Access
- • Stayed 2 nights
- • Submitted via mobile
Dissatisfied that hotel didn't accept cash,also toilet facilities to far from bar and reception area.breakfast not great could have been more of a variety,also disappointed not able to order proper food from the kitchen as there was no chef.only to be told Sainsbury's was down the road.
Staff amazing location very good, nice and quiet very clean.
Stayed in April 2024
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Reviewed: 2 May 2024
Lisa
New Zealand25 reviews1 helpful vote8.0“Great quiet location close to luton airport”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Free car parking, great price, quiet and comfortable
Stayed in April 2024
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Reviewed: 1 May 2024
Martin
United Kingdom69 reviews5 helpful votes9.0“First Time here but we will use again.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
A Good Breakfast as well as a comfortable Room.
Stayed in April 2024
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Reviewed: 29 April 2024
Amatti
United Kingdom66 reviews3 helpful votes7.0“Acceptable value for money”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
Breakfast could be much better If you want to be warm in the room, you have to start on the ventilation which is so noisy..couldn't sleep until turned off and became cold in the room. The sofa bed not comfy at all.
Acceptable value for money Nice staff
Stayed in April 2024
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Reviewed: 29 April 2024
Olga
United Kingdom6 reviews8.0“It was really good breakfast thanks”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
N/a
Location was great so close from Harry Potter World Warner Bros Studio London, we only stayed for one night
Stayed in April 2024
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Reviewed: 28 April 2024
Christina
United Kingdom23 reviews8.0“Reasonable distance location for visiting Harry Potter Studios.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
Rooms were clean and comfortable. Breakfast is a bonus.
Stayed in February 2024
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