Marine Drive, Gailes, Ayrshire, Irvine, KA11 5AE, United Kingdom
#14 of 17 hotels in Irvine
Guests' ChoiceBased on 879 hotel reviews
8.0Cleanliness
8.8
Comfort
8.8
Location
8.5
Facilities
8.4
Staff
8.7
Value for money
7.8
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2023
Jonathan
United Kingdomwebsite not very clear on what is included in stay and there should be an area where guests can communally sit and relax, other than that, perfect!
we enjoyed the comfort of the room, very cosy. Dinner was amazing food well executed. Spa was very relaxing and clean. Staff were great.
Stayed in May 2023
Reviewed: 19 May 2023
Martin
United KingdomWe hated being put in a disabled room. All those hand rails, basin too low and no surfaces to put things on. A no no.
Breakfast was excellent. We enjoyed the buffet for fruit, juice etc followed by a cooked breakfast to order.
Stayed in May 2023
Reviewed: 14 May 2023
Robert
United KingdomNothing,
Good friendly,staff and breakfast was,great,
Stayed in May 2023
Reviewed: 13 May 2023
Jordan
United Kingdom£20 charge per person to use the leisure facilities for 45 minutes
very nice hotel, beautiful food
Stayed in May 2023
Reviewed: 12 May 2023
Andy
United KingdomNo plug sockets next to the bed!
Size of the bed
Stayed in May 2023
Reviewed: 9 May 2023
Alain
FranceA bit more plugs in the room would be useful.
We enjoyed the restaurant for dinner and breakfast.
Stayed in May 2023
Reviewed: 7 May 2023
Gregor
United KingdomBooked a king room however upon getting into it realised that it was two singles pushed together (two singles that were different sizes might I add).
staff were always friendly and attentive, room was very clean
Stayed in May 2023
Reviewed: 3 May 2023
Sophie
United Kingdombed very hard and a dripping sound in bathroom when upstairs used their bathroom
nice decor lovely breakfast friendly helpful staff
Stayed in May 2023
Reviewed: 3 May 2023
Scott
United KingdomI liked the outside around the hotel the room was lovely inside bit dusty though
it was lovely the staff were really nice and rooms were nice the grounds around were lovely
Stayed in May 2023
Reviewed: 1 May 2023
Victoria
United Kingdomthe price when compared to its sister hotel the waterside - I paid 75 more for this hotel for the night but standard was not the same so felt someone cheated given the price
nice setting great staff good facilities
Stayed in April 2023
Reviewed: 28 April 2023
Susan
United Kingdomshower leaked over bathroom floor
great location good facilities
Stayed in April 2023
Reviewed: 11 April 2023
Angela
United KingdomYou can hear a bit of noise from other rooms whether to be through the wall upstairs or next door . Could be doing with a bit of noise insulation between them .
The location and amenities
Stayed in April 2023
Reviewed: 11 April 2023
Jackie
United KingdomWe took our wee dog to Was an ideal location for it
Stayed in April 2023
Reviewed: 10 April 2023
Gareth
United KingdomWelcoming staff, great facilities. Staff eager to engage and put us at ease throughout our stay.
Stayed in April 2023
Reviewed: 9 April 2023
Vincent
United Kingdomprice of drinks
peaceful area and ideal base for visiting surrounding towns
Stayed in April 2023
Reviewed: 6 April 2023
Shelby
United KingdomBreakfast the next morning was not great. Was cold and some items were brick hard to eat. Walls very thin but am glad by the sounds of it our neighbours had a great night thar went on all night 🙈
Hotel lovely and clean, rooms a decent size. Restaurant was lovely and dinner was amazing. Only went for a last min stay so never used any other facilities apart from these
Stayed in March 2023
Reviewed: 3 April 2023
Graham
United KingdomRoom was basic, was expecting more for my money.
The hotel is lovely
Stayed in April 2023
Reviewed: 13 March 2023
Alison
United KingdomThe level of service was not as good as at the other hotels owned by Simpsinns. A lot of walking about by the staff not making eye contact.
The location was great for getting about. The room was warm.
Stayed in March 2023
Reviewed: 21 February 2023
.McIntyre
United Kingdompaying extra to use to spa. Normally it is included in the price. disappointed couldn’t have a drink at spa bar because we hadn’t booked a treatment but had used the spa. Music from bar could be heard in our bedroom until after 1am
Relaxing, friendly staff.
Stayed in February 2023
Reviewed: 17 February 2023
Barry
United Kingdomthere was no swimming pool
very clean, tidy, relaxing and amazing food and drink
Stayed in February 2023
Reviewed: 15 February 2023
Fleming
United KingdomNothing,everything was great
Excellent breakfast
Stayed in February 2023
Reviewed: 2 February 2023
Siobhan
United Kingdomas we booked through booking for com we had to pay additional to use spa, paid 20 pounds and the spa didn’t have a swimming pool just plunge pool jacuzzi type thing. the staff were not friendly on check in….. there was a smell of stagnant water when walking from main hotel to spa.
comfy bed, clean room.
Stayed in January 2023
Reviewed: 4 January 2023
Jacqui
United KingdomWe had an issue with a guests dog barking for several hours in the evening while it was alone in a nearby bedroom - we contacted reception who tried to address the matter- it continued till 11pm when the owner returned to the room - lits if young families were staying in the hotel and this must have been a major issue for them as it was very loud
Stayed in January 2023
Reviewed: 3 January 2023
Anita
United KingdomDog barking for about an hour on first afternoon
Breakfast was good location good
Stayed in January 2023
Reviewed: 1 January 2023
Lucy
FranceWe went for the spa and I was a little disappointed at having to pay an additional cost to use the spa facilities.
Spacious clean rooms, great breakfast and beautiful spa!
Stayed in December 2022
Queanbeyan, Australia
Almaty, Kazakhstan
Puerto Vallarta, Mexico
Siracusa, Italy
Viña del Mar, Chile
Palenque, Mexico
Milan, Italy
Vagamon, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content