Room wasn’t so clean Breakfast wasn’t that good, limited choices, scrambled eggs weren’t good

The building is nice, easy to access it and to move within. Parking is good. Gym and pool are quite good

Stayed in November 2023

Disappointing quality of food - afternoon tea

Friendly efficient welcome and check in Lovely bedroom with big comfortable bed, very nice bathroom, quality tea bags and kettle in room Lovely leisure facilities, nice warm pool etc Good breakfast @ fair price Very clean Lovely staff

Stayed in November 2023

room a bit small for money

clean

Stayed in October 2023

the evening meal was not good quality. would not choose to eat there in the evening if we went back.

nice hotel, good pool facilities. Breakfast was good.

Stayed in November 2023

It is the management, they emailed me if I want a room upgrade then I emailed them back I only like to add the breakfast. If I did not ask for my receipt before we check out Maybe I will be paying more what I expected (they charged me for a room upgrade), but anyway they deducted the charge because I complained.

The location

Stayed in November 2023

Expensive and fairly average evening meal.

Well presented hotel, good amenities.

Stayed in November 2023

Have to go through the Restaurant and bar to the hotel room. Could not swich on hot water in shower. Shower, bath was so old.

Spa was amazing. In very nice location.

Stayed in November 2023

Pool was closed, not informed before arrival= disappointed child

Lovely comfy room, friendly staff

Stayed in November 2023

Restaurant had a large party and no availability for other guests to dine for a 2 hour period. Reception guy took forever to check me in and wasn’t particularly friendly. Room was just standard nothing special. Have to pay additional for parking (only£5) but when you’re paying £150 a night you expect this to be included. Overall wasn’t exactly luxury or overly pleasant. Just standard and overpriced. I’ve stayed in better 3 stars and certainly better 4 stars.

Swimming pool / sauna etc fairly nice (changing rooms not great. More like a standard leisure centre).

Stayed in September 2023

The shower curtain I had was ripped. Walking towards my room I couldn't but not notice all the walls and doors are bashed into and marked, feels dated and worn out. Needs some TLC.

The staff are all nice and friendly.

Stayed in November 2023

Breakfast was awful, really cold beans, weird tasting scrambled eggs, overcooked bacon & disgusting mushrooms.Food wasn't ready at the same time and cheap tasting, total disaster with the delivery of the food.

Hotel was fine

Stayed in October 2023

All fine

Front of house was excellent

Stayed in October 2023

The bath mat wasn’t clean. One of the rooms was cold and we couldn’t use the heating system. Shower parts popped off when using them. Parts of the hotel was shabby. Children cant use the pool after 10am which was not helpful as breakfast was between 7:30 until 11am. This spoilt the weekend really as we wanted to enjoy the spa facilities. Breakfast items kept running out.

Very nice on approach. Staff really pleasant & happy to help. Very accommodating. Understanding with slow checking out. Although we was on time.

Stayed in October 2023

Pool is ok (bubble pools and steam/sauna) good but no hot tub. But bizarre design, no access to changing rooms from pool, you have to walk wet through reception. Odd and inconvenient.

Food (breakfast and dinner) were very good and the waiting staff were excellent. Our family room was a very good size.

Stayed in October 2023

The bar food was poor and not well presented. For the cost !

Hotel was spacious and clean, room was good

Stayed in October 2023

Out of town re walking No hairdryer in room

It's always clean, good sized beds and WiFi

Stayed in October 2023

There was nothing to dislike.

Location was convenient to the people I was visiting

Stayed in September 2023

Lovely staff, very welcoming! They kept our son's milk in a fridge for us as no fridges are available in rooms. The pool was great for all of us (kids pool + main pool), gym was a good size with varied equipment, and everything was conveniently located. Room was clean and comfy, it did get a bit hot in the night so remember to turn the towel heater down if you don't like the room super toasty (takes a few hours to respond). Food was fine and as expected. The staff brought our food to the room when our little one decided an evening meal in the restaurant wasn't on the cards, and that was really appreciated.

Stayed in October 2023

Clean and friendly

Stayed in October 2023

terrible restaurant service in the evening. food was great just poor service. nice checkout.

nice room, clean. great breakfast

Stayed in October 2023

Booked an executive suit but had a standard room and got 50% off the stay. However, when you book a high priced room, you expect to get what you pay for and what you booked.

Great swimming pool and facilities

Stayed in October 2023

Arrived late 9.30 an very hungry but we just missed dinner time but there was no other food on offer. So would have been better if there was any cold food on offer to buy but there wasn't, so had to go a little drive to tge local shop to buy food

Room was nice very clean bed was so comfy

Stayed in August 2023

Awkward to get to

Good pool

Stayed in August 2023

Had to pay for parking.

Stayed in September 2023

The restaurant was busy with a senior citizens coach trip. The 3 restaurant staff we dedicated to support the trip and others were secondary so I can only assume the Hotel need to please the coach trip booking company which I understand. My company travel to this area 3 or 4 times a year and have tried a few Hotels to identify which one makes our staff most comfortable. We will keep looking which is a shame because the Gym was good.

The Gym and Leisure Facility was very good. Bar and Dining Room comfortable. Room very comfortable and clean.

Stayed in September 2023