Marlstone Close, Robinswood Hill, Gloucester, GL4 6EA, United Kingdom
#14 of 15 hotels in Gloucester
Guests' ChoiceBased on 2110 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
7.7
Facilities
7.9
Staff
8.3
Value for money
7.5
Free WiFi
8.1
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End of dialog contentReviewed: 10 December 2023
Chris
United KingdomThe noisy car park and car reving there engine at 7 in the morning. The pool was slightly cooler than normal due to a boiler issue
The bedroom was very comfortable and clean. The bed was nice and supportive with plenty of pillow if required. The additional welcome basket was a lovely surprise but the bottle water was all sparkling no still option l. Breakfast was delicious but only scrambled egg was out you had to request fried or poached
Stayed in December 2023
Reviewed: 5 December 2023
Gary
United KingdomThere was no heating on the bedroom or the bathroom due to faulty radiators and broken valve knobs - Maintenance operatives were not available over the weekend and so repairs could not be done until after we had left the hotel. A portable fan-heater was provided. The TV didn't work due to rundown batteries in the remote control although these were replaced after approximately 4 hours
Breakfast options were excellent. The menu for the evening meal was extensive and well presented, and the quality of the meals was very good.
Stayed in December 2023
Reviewed: 4 December 2023
Dawn
United Kingdomvegetarian options
room, spa, dinner
Stayed in December 2023
Reviewed: 3 December 2023
Morling
United KingdomPool heating was broken (told by other regular guests this happen fairly frequently). Corridors and rooms had really squeaky floors underfoot, I was woken up by ppl in the corridor walking. Chairs in the bar uncomfortable.
Friendly staff. Nice hotel, good location and facilities
Stayed in December 2023
Reviewed: 24 November 2023
Gwyneth
United KingdomThere was no lift. Fortunately we were only on the first floor, but my husband has a heart problem and was wheezing badly by the time he got up there.
The room was a good size, clean and comfortable with plenty of storage space.
Stayed in November 2023
Reviewed: 20 November 2023
Robert
United KingdomHad too wait for breakfast no bacon , sausages mushrooms and scrambled eggs had too be topped up , ps gave up on eggs never arrived.
Lovely bed and room was warm
Stayed in November 2023
Reviewed: 20 November 2023
Christian
United KingdomRoom wasn’t so clean Breakfast wasn’t that good, limited choices, scrambled eggs weren’t good
The building is nice, easy to access it and to move within. Parking is good. Gym and pool are quite good
Stayed in November 2023
Reviewed: 19 November 2023
Sarah
United KingdomDisappointing quality of food - afternoon tea
Friendly efficient welcome and check in Lovely bedroom with big comfortable bed, very nice bathroom, quality tea bags and kettle in room Lovely leisure facilities, nice warm pool etc Good breakfast @ fair price Very clean Lovely staff
Stayed in November 2023
Reviewed: 19 November 2023
Janie
United Kingdomroom a bit small for money
clean
Stayed in October 2023
Reviewed: 17 November 2023
Neil
United Kingdomthe evening meal was not good quality. would not choose to eat there in the evening if we went back.
nice hotel, good pool facilities. Breakfast was good.
Stayed in November 2023
Reviewed: 9 November 2023
Maria
United KingdomIt is the management, they emailed me if I want a room upgrade then I emailed them back I only like to add the breakfast. If I did not ask for my receipt before we check out Maybe I will be paying more what I expected (they charged me for a room upgrade), but anyway they deducted the charge because I complained.
The location
Stayed in November 2023
Reviewed: 8 November 2023
Helen
United KingdomExpensive and fairly average evening meal.
Well presented hotel, good amenities.
Stayed in November 2023
Reviewed: 8 November 2023
Agijaa
United KingdomHave to go through the Restaurant and bar to the hotel room. Could not swich on hot water in shower. Shower, bath was so old.
Spa was amazing. In very nice location.
Stayed in November 2023
Reviewed: 6 November 2023
Laura
United KingdomPool was closed, not informed before arrival= disappointed child
Lovely comfy room, friendly staff
Stayed in November 2023
Reviewed: 6 November 2023
Timothy
United KingdomRestaurant had a large party and no availability for other guests to dine for a 2 hour period. Reception guy took forever to check me in and wasn’t particularly friendly. Room was just standard nothing special. Have to pay additional for parking (only£5) but when you’re paying £150 a night you expect this to be included. Overall wasn’t exactly luxury or overly pleasant. Just standard and overpriced. I’ve stayed in better 3 stars and certainly better 4 stars.
Swimming pool / sauna etc fairly nice (changing rooms not great. More like a standard leisure centre).
Stayed in September 2023
Reviewed: 3 November 2023
David
United KingdomThe shower curtain I had was ripped. Walking towards my room I couldn't but not notice all the walls and doors are bashed into and marked, feels dated and worn out. Needs some TLC.
The staff are all nice and friendly.
Stayed in November 2023
Reviewed: 2 November 2023
Sharon
United KingdomBreakfast was awful, really cold beans, weird tasting scrambled eggs, overcooked bacon & disgusting mushrooms.Food wasn't ready at the same time and cheap tasting, total disaster with the delivery of the food.
Hotel was fine
Stayed in October 2023
Reviewed: 31 October 2023
Dió
IrelandAll fine
Front of house was excellent
Stayed in October 2023
Reviewed: 30 October 2023
Sandra
United KingdomThe bath mat wasn’t clean. One of the rooms was cold and we couldn’t use the heating system. Shower parts popped off when using them. Parts of the hotel was shabby. Children cant use the pool after 10am which was not helpful as breakfast was between 7:30 until 11am. This spoilt the weekend really as we wanted to enjoy the spa facilities. Breakfast items kept running out.
Very nice on approach. Staff really pleasant & happy to help. Very accommodating. Understanding with slow checking out. Although we was on time.
Stayed in October 2023
Reviewed: 28 October 2023
Charlotte
United KingdomPool is ok (bubble pools and steam/sauna) good but no hot tub. But bizarre design, no access to changing rooms from pool, you have to walk wet through reception. Odd and inconvenient.
Food (breakfast and dinner) were very good and the waiting staff were excellent. Our family room was a very good size.
Stayed in October 2023
Reviewed: 25 October 2023
William
United StatesThe bar food was poor and not well presented. For the cost !
Hotel was spacious and clean, room was good
Stayed in October 2023
Reviewed: 25 October 2023
Tristan
United KingdomOut of town re walking No hairdryer in room
It's always clean, good sized beds and WiFi
Stayed in October 2023
Reviewed: 11 October 2023
Elizabeth
United KingdomThere was nothing to dislike.
Location was convenient to the people I was visiting
Stayed in September 2023
Reviewed: 11 October 2023
Colette
United KingdomLovely staff, very welcoming! They kept our son's milk in a fridge for us as no fridges are available in rooms. The pool was great for all of us (kids pool + main pool), gym was a good size with varied equipment, and everything was conveniently located. Room was clean and comfy, it did get a bit hot in the night so remember to turn the towel heater down if you don't like the room super toasty (takes a few hours to respond). Food was fine and as expected. The staff brought our food to the room when our little one decided an evening meal in the restaurant wasn't on the cards, and that was really appreciated.
Stayed in October 2023
Reviewed: 6 October 2023
Susanne
United KingdomClean and friendly
Stayed in October 2023
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