Suited out needs

Easy access to airport and able to park car during holiday. Warm welcome Clean room altho bathroom was a bit tired. Bed was clean and comfortable. Tea and coffee most welcome. Ideal for our short night before flight Given details of taxi company who arrived to take us to airport at 2.45 as booked

Stayed in May 2024

No heating in the bathroom. 'Central heating problem' seems a common complaint. Problem doesn't seem to be in any rush to be sorted. Car parking on grass verge not on hardcore. Breakfast is OK but limited inasmuch as pork (bacon, sausage etc) inot on the menu. Breakfast also served too late for my liking. 7-30am normal start time - which I said was troo late. Mutually agreed breakfast started at 7-15am.

Location good. Room good size.

Stayed in April 2024

Friendly staff, clean

Stayed in March 2024

The bed was a little stiff.

Reception was very friendly. Room was clean. Location was <10 min drive to the NEC. I would stay again.

Stayed in March 2024

It’s rated 4 star and it’s not Took a copy of my licence wonted ID ?

Comfortable clean bed

Stayed in March 2024

There was only one member of staff on all the time we were there he was very good at his job but was hard to understand him the breakfast was ok but because of their religion there was no bacon and the sausage was chicken, the room was not cleaned during our stay and the bins were full the hot water machine for hot drinks was not a kettle and it ran out of water because we had not been told it needed filling when the member of staff came to look at it I don’t think he knew how it worked so fetched a kettle

The room was spacious and comfortable

Stayed in February 2024

The theme of the rooms was interesting but wasn’t sure on some touches, such as the mannequin, I found it too much. These are little things however.

Great location for Birmingham airport. Close to Marston Green station by car. Staff were friendly and helpful. Comfortable bed and spacious room. Good facilities

Stayed in February 2024

N-a

The receptionist was very helpful as he’d upgraded us to a king size delux room and came up to look at the kettle which I thought was broken but just needed the power to the sockets turning on

Stayed in February 2024

TV REMOTE NEEDS CHANGING

GOOD SIZED BEDROOM GOOD BREAKFAST

Stayed in January 2024

We missed breakfast as it finished at 9 ! We thought Maybe 930-10 would be better for a Sunday morning

Nice clean room - well decorated Close to local pubs

Stayed in November 2023

Great location for the NEC nearby. Very friendly host, and lovely breakfast. Bed was extremely comfortable.

Stayed in October 2023

Limited breakfast choices.

Very handy for Birmingham airport. Friendly hosts Tea/coffee making facilities in room. comfy beds & good size TV in the room with lots of channels available. Very nice room & bathroom

Stayed in August 2023

Bathroom window needs a blind or frosted glass

Choice at breakfast although nothing pork based.

Stayed in August 2023

I chose the Arden House initially for the location, a short easy drive from the NEC, and it was a good choice. I enjoyed the cosy Shakespeare themed decor and the room had everything thing I needed - hairdryer, proper sized kettle and mugs, glass bottle filled with water, shower gel etc. Plenty of information about where to eat in the room guide.

Stayed in August 2023

The breakfast issue was annoying and the TV was like a postage stamp. Other than that the room was perfectly adequate

Breakfast was great, but I was informed that bacon was not on the menu. The lady who provided the breakfast was friendly and efficient. The room itself was really comfortable and the bathroom on suite was sparkling. The facility was within walking distance of a lovely village and the surrounding are was great.

Stayed in August 2023

The curtains could definitely do with a clean as could the dusty fake flowers around the place.

It was comfortable, friendly and the rooms were nice. Breakfast was sufficient but the website didn’t state they didn’t serve pork meat so no bacon. It’s fine but I think it should be stated. It’s a nice quiet area and very convenient for the NEC.

Stayed in August 2023

It was a little out of the way, a little impersonal at times (nobody there), and the breakfast was a little sparse, when we could get it (but nothing on weekends when we had to leave early). And perhaps a little pricey for what it was. But just a little overall.

The place was fine, with a kind welcome and reasonably comfortable, as well as happily booking taxis for us.

Stayed in July 2023

bathroom tiling around sink was broken and sharp. potentially dangerous. Eaves in bedroom were so low we couldn’t walk upright to the window.

bed was comfortable

Stayed in June 2023

Breakfast

room and bed

Stayed in June 2023

unique!

Stayed in June 2023

Warm water boiler in room was very noisy and broken. Water was leaking from the ceiling in the reception area. the breakfast was too simple.

Stayed in May 2023

Noise of a water pump or generator from outside the room. 24/7. Single bed mattress too hard. Mattress topper needed.

Excellent fresh breakfast. Courteous staff.

Stayed in April 2023

Need a step ladder to reach bathroom basin, bathroom and bedroom need a deep clean. Hot water in basin is a very slow trickle, room must be a long way from the boiler as radiators were cool to touch. Bed was double not the king advertised and only one bathrobe, no conditioner or iron as advertised. Everything looked tired and in need of investment, looks like it was converted and maintained DIY. I know small business are under pressure with rising costs but so are guests who would like to get what was advertised and paid for.

Good location for airport with free off road overnight parking. Friendly staff. Pub 20 mins walk away. Comfortable bed. Reasonable breakfast.

Stayed in March 2023

Plugs not working in bedroom first night therefore unable to use TV or kettle. This however sorted for second night. Fridge very dirty. Room a bit grubby. Chipped plates. Fruit at breakfast didn’t look very fresh. Couple of apples and a few tired blueberries.

Good cooked breakfast. Pleasant staff. Good location for NEC. Spacious room.

Stayed in March 2023