City Centre, 1 Tower Street, York, YO1 9WD, United Kingdom
#91 of 104 hotels in York
Guests' ChoiceBased on 5545 hotel reviews
7.7Cleanliness
8.4
Comfort
8.3
Location
9.4
Facilities
7.9
Staff
8.8
Value for money
7.2
Free WiFi
7.9
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End of dialog contentReviewed: 9 May 2024
Svajone
United KingdomThe staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 8 May 2024
Olivia
CyprusThe decor - artificial wood. No shower caps or small toiletries
The bed was very comfortable and breakfast was good. Lots of plant based choices.
Stayed in May 2024
Reviewed: 7 May 2024
Julie
United Kingdombreakfast was excellent Close to shops and bars etc
Stayed in May 2024
Reviewed: 6 May 2024
Claire
United KingdomCoffee at breakfast
Great location, friendly staff and clean room
Stayed in May 2024
Reviewed: 6 May 2024
Bruce
United KingdomWait of 45mins between placing our order and being served our evening meal with no explanation or apology.
Breakfast excellent !!
Stayed in March 2024
Reviewed: 5 May 2024
Heidi
United KingdomFound checkin took far too long especially after a long journey. The hotel was generally noisy we had a room that had an adjoining door we may have well been in the same room as the people next door! The hotel is very tired and could do with an update. We felt it was over priced for what it was and have had cheaper stays in York and nice hotels.
The location of the hotel is brilliant everything is in walking distance.
Stayed in May 2024
Reviewed: 4 May 2024
Robin
United Kingdommore draw space in the bedrooms
As always, brilliant staff, very helpful, lovely food, would perhaps like a better choice on the dinner menu. Parking facilities excellent, very helpful staff, very obliging
Stayed in May 2024
Reviewed: 1 May 2024
Brian
United KingdomNot enough tables to sit people at breakfast, we sat in the bar
Location and parking
Stayed in April 2024
Reviewed: 1 May 2024
Sarah
United KingdomLiked everything
Breakfast, peaceful, location, view. Helpful staff, earlish check in.
Stayed in April 2024
Reviewed: 30 April 2024
Calum
United KingdomPrices in the Bar from drinks
Amazing view from the Room, Ordered breckfast to room and was delicious. location very close to the centre.
Stayed in April 2024
Reviewed: 29 April 2024
Kathryn
United KingdomPolite and friendly staff. Fantastic breakfast. Great location for seeing the sights and shopping.
Stayed in April 2024
Reviewed: 28 April 2024
Julie
United KingdomNo concerns
Location
Stayed in April 2024
Reviewed: 27 April 2024
Lucy
United KingdomGreat location!! Very clean and staff was excellent
Stayed in April 2024
Reviewed: 27 April 2024
Cathyfox
United KingdomThe noise from the corridor outside the room in the lift area, We could hear every word, every lift every door.
The location was amazing. Couldn't be closer to the centre. And view
Stayed in March 2024
Reviewed: 27 April 2024
Ann
United KingdomBreakfast excellent
Stayed in March 2024
Reviewed: 26 April 2024
Alastair
United KingdomDecor in rooms quite tired; Aircon was a little hit and miss
Clean and comfortable hotel, great location. Staff very friendly and helpful.
Stayed in April 2024
Reviewed: 26 April 2024
Richard
United KingdomRoom decor dated and in need of refreshing.
Clean, bright and airy public spaces. Great location
Stayed in April 2024
Reviewed: 25 April 2024
Harris
United KingdomN/a
Location Clean Good facilities
Stayed in April 2024
Reviewed: 24 April 2024
Kelly
AustraliaParking too expensive for a Hilton Honors Member. Didn’t feel we received any benefit?
Location. Clean. Staff.
Stayed in April 2024
Reviewed: 24 April 2024
Katharine
United KingdomRather pricey for a tourist hotely
Bed comfortable, breakfast good.
Stayed in April 2024
Reviewed: 23 April 2024
Susan
United KingdomNothing to improve on for us.
Breakfast was delicious everything hot and a nice freshly fried egg with the full breakfast. Location very central and a short walk to the main attractions, free Disabled car parking right opposite the hotel
Stayed in April 2024
Reviewed: 23 April 2024
Carly
United Kingdomthe reason i gave 7 is because i stayed last thursday night n got woken up at 5.30am in the morning by the radiators making a noise, im assuming the heating comes on at that time, so the pipes were really noisey n then i couldnt get back asleep, we stayed in room 352.. so i wasnt impressed waking up at that time.. other than that it was great..
we have stayed in this hotel before and its right were we like it, opposite the castle, main town, close to everything u need. the guy on reception he had an accent n he is a brilliant host, (dont know his name)
Stayed in April 2024
Reviewed: 22 April 2024
Anthony
United KingdomFire Alarm at 1.30am on Saturday night was handled badly by front desk staff. Couldn't reach them by phone as they didn't answer. Didn't know if the alarm was real or a faulty alarm. No info given out to anybody. Some people left the hotel while others stayed inside???? There has to be a better system for getting people out or telling them it is ok to stay!!!!
Bar staff, breakfast staff, check-in staff and cleaning staff were all excellent.
Stayed in April 2024
Reviewed: 21 April 2024
Ceri
United KingdomThe staff were very friendly and accommodating.
Unfortunately when we arrived we were sent to another hotel as our room had a maintenance issue. This was at 9.45pm. We were given a taxi to the other hotel but the taxi dropped us at the wrong place so we did not get to our destination until 11 pm. The staff at the Hilton were very apologetic and accommodating when we arrived back in the morning, but it spoiled our trip.
Stayed in February 2024
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