Could not comment on staff, food or bar as none available due to Covid arrangements. This was disappointing as everywhere else was 'open for business'. I would have thought a continental breakfast would have been OK in the dining room - we were not prepared to pay for the breakfast on offer which would be left in a bag outside the room - there would not have been anywhere in the room to eat it together, except on the bed.

Location was great for Keswick and exploring the North West Lakes. Garden was beautiful and well maintained. The dining area looked lovely, but wasn't in use for any meals unfortunately. Quiet spot.

Stayed in September 2021

The complete lack of any human contact. The room had no information on local attractions or things to do. The decor was very dated. There were issues with lamps not working and really poor lighting in the bathroom. The shower cabinet doors didn't operate properly. We had to squeeze through a tiny gap in the doors to get in. Because of the lack of staff there was no one we could see to report the issues to. Coming back at night there was a keypad with a code for entry but no light to see it by. The whole ground floor felt abandoned and lacking in any atmosphere.

The location of the hotel and the gardens were great.

Stayed in October 2021

There was no breakfast option. I would have preferred that but I understand because of covid.

Lovely hotel, very comfortable and very clean. It was a short but pleasant walk into Keswick. I never saw the hosts but if something was wrong I could contact them. Lovely place to stay.

Stayed in October 2021

We felt short changed because of no facilities what so ever. Our supposedly superior room was very tired looking with wall paper coming off the walls and cob webs hanging from the ceilings.

Breakfast. There wasn’t one. The location was the only true description of the hotel. It was a lovely location. The hotel would be best described as a room share not a hotel.

Stayed in October 2021

Done the job

Stayed in October 2021

rooms were very dated, bed and pillows very uncomfortable.

externally its a fine country house in a fair location to keswick.

Stayed in October 2021

Lovely building and location, easy walk to town centre.

The the "Skiddaw " room we stayed in was very tired and basic. We didn't see the host for the entire stay, so was not welcoming at all. Breakfast not being served, which is poor for this stage of Covid,and considering all other hotels and B&Bs are doing so.

Stayed in October 2021

Nothing to dislike

So peaceful and comfortable.

Stayed in October 2021

Needed a light at outer door to assist entering door code. Takeaway food not allowed in room. Had to eat my tea sat in car.

Lovely Victorian hotel in quiet area with mountains views and lovely gardens.

Stayed in October 2021

Due to covid there was no welcome, no human contact, making for quite an unfriendly experience. Surely we could have had breakfast in the dining room? The replacement breakfast bag was very basic. Also, a room for drying boots and other kit would be useful.

Good location, nice building, good value

Stayed in October 2021

Nothing to do with owners but covid restrictions means no real contact. I didn't mind that to be honest just needed peace & quiet and that's what I got.

I enjoyed peace & quiet

Stayed in September 2021

no covid.

the location and the few staff we met. The hotel was mostly closed in some areas because of covid.

Stayed in September 2021

"Country House Hotel"?? Don't stay here. Read other reviews. Covid used as an excuse for providing no room service, no hair dryer, no bar, no meals. Breakfast in a bag for an additional £10! Apart from cursory contact from owner, no other contact. External door operated by keypad but no external light to see after dark so need a torch. Very poor value for £135 a night

Clean room

Stayed in September 2021

Peaceful and beautiful surroundings, historic building.

Stayed in September 2021

Liked everything but I suggest they add a shelf to the bathroom so we have space for toiletries. I would have liked to have someone available to ask tourist questions, like directions. The owners came anytime we needed them, but I didn’t want to bother them with non-hotel related questions.

Charming and delightful with everything we needed.

Stayed in September 2021

It was completely impersonal. The owners would only communicate via an online messaging system they were using and had no appreciation that it was not an obvious system to the casual user. They refused to help face to face. Also, standard breakfasts were not available. There was no shower in the bathroom.

The room was a decent size and well kept.

Stayed in September 2021

For over £135 a night....no breakfast...no top up on coffee and tea and milk sachets...had too buy our own....First morning no water due too a fire in the village what I understand isn't there fault but thought it would of been a good idea for them too have gone and got each room a bottle of water too at least help out the situation for there guests....no area whatsoever for smoker's....all around the village no masks are needed but was in this hotel....wallpaper hanging off the ceiling....so all in all its the worst value for money I have ever experienced I'm afraid to say and left a day early.

The bed was very comfortable. The view wasn't too bad either .

Stayed in September 2021

Price for room provided, attitude of proprietors, size of room, water pressure, low ceilings, decor, finishing touches.

We booked The Lairbeck Hotel at short notice, at the time there were few options around Keswick. On first approach to Lairbeck we were impressed with the building and entrance hall with a fantastic staircase. Our host Malcolm gave us a less than enthusiastic welcome. Informing us the keys to the room were in an envelope on a table in the hallway and told us of the location of the room, no problem with that. However on entering said room up two flights of stairs our hearts sank. The room could only be described as a converted attic, very small with low sloping ceilings. It is called the "Maids room" and we could see why! Totally unworthy of the £455 price tag for four nights. Nice carpet and bed and generally clean. There were cobwebs from the ceiling and window in the bathroom which I removed before my partner who is arachnaphobic saw them, no problem there as everywhere has spiders, but the dust I saw on top of the cabinet as I removed the webs had obviously been there for months (I cleaned that too). The decor left a lot to be desired, with cheap B&Q wallpaper peeling off in some places and less than professional finishing. The supposed garden and mountain views were only visible if you put your head out of the tiny window! As Genius Booking.com members we were under the impression that breakfast was included in our booking. When no breakfast bag arrived (as dining room closed due to Covid as per hotel description) I went downstairs to enquire. I was met with a surly and curt reply that breakfast was not included in the booking with Booking.com and that was made plain in the multitude of emails Lairbeck sent before our arrival. However the emails quoted "no meal plan included" which we assumed to mean evening meals as Breakfast was not mentioned anywhere in the emails. I said I would take the matter up with Booking.com and returned to the attic.

Stayed in September 2021

The strength of the COVID precautions meant that there was no room servicing if staying for more than one day, and the booking in process was impersonal. We had not prebooked breakfast and it was therefor not possible to obtain breakfast and we had to go out for it.

Covid 19 precaution were very strong. The location was excellent, fairly quiet but within easy walking distance of the centre of Keswick. The owners were very pleasant.

Stayed in September 2021

Nothing it was lovely!

I loved the clean old fashioned property it was immaculately cleaned and the location was stunning my room was lovely with a gorgeous bathroom and the biggest comfiest bed I’ve ever stayed in! Me and my boyfriend loved our stay here it was a 5minute walk from the town and it was close to lovely walks to see the lake which again was stunning.

Stayed in September 2021

Check in time seemed a bit late at 4pm. Booking.com had stated 3pm. No personalised greeting due to covid rules in place (unless required assistance). Had to request room refreshments of milk (or fresh towels) for 2nd day stay as room not serviced during stay.

Perfect location, near to the park, shops and lake. Good amount of parking on site. Building looks lovely. Room was nicely sized for the 'box room' for solo traveller. Water temperature was nice and hot for a bath.

Stayed in August 2021

Well when I booked it was breakfast included, but when I got there they said it was not included. It cost extra money and was certainly not impressed with your service. It cost N extra 30 pounds to get breakfast . People could not believe we payed so much and didn't get breakfast. I know I saw breakfast included when I booked it and so upset as it was our 50th wedding anniversary.

I liked the location and the hotel but so upset with the result in no breakfast.

Stayed in October 2021

Nothing everything was good.

The whole hotel was very nice, quiet and comfortable.

Stayed in October 2021

Signs of damp on the walls and the internet facilities was basically useless, also the shower sounded like a diesel generator when in use.

The decor and cleanliness, the rooms and locations were very nice and tidy

Stayed in October 2021

Did not see anyone from entering the property to leaving a day early. The reason I left early was because I could not sleep due to how COLD the room was in the evening, not sure what time the heating is switched off but by 10. 30 the room was very cold even though on 2nd night my daughter had given me a blanket. Why no breakfast? Most hotels are now back to meet & greet and serving breakfast this is just laziness!!! I have stayed in a number of hotels/B n B's in Keswick while visiting my daughters 4-5 times in the year and this must be the worse. A code to get in the front door, which in the pitch black you can not see took me 5 attempts no door bell to ask for help car parking ridiculous Upset my daughters & grandchildren because I left a day early .....Never stay again and definitely not worth the money I paid to stay in The Store Room You should be ashamed!!!!

The building was beautiful pity it's not owned by decent proprietors

Stayed in October 2021