Reviews of London Twickenham Stadium Hotel, a member of Radisson Individuals 4 stars
198 Whitton Road, Twickenham, TW2 7BA, United Kingdom
#7 of 15 hotels in Twickenham
Guests' ChoiceReview score
Based on 1732 hotel reviews
7.7Score breakdown
-
Cleanliness
8.4
-
Comfort
8.4
-
Location
8.6
-
Facilities
8.0
-
Staff
8.7
-
Value for money
7.4
-
Free WiFi
7.6
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 13 May 2024
Karen
United Kingdom12 reviews8.0“Hotel rooms all fine and stay in general good. Breakfast was nice although scrambled eggs very runny”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Very mixed confusing messages about parking being told no availability and then there was however we had arranged alternative parking by this time
Location to watch rugby
Stayed in May 2024
-
Reviewed: 13 May 2024
Ian
United Kingdom33 reviews1 helpful vote7.0“ALL VERY GOOD APART FROM BREAKFAST”- • Leisure trip
- • Couple
- • Standard Room - Urban View
- • Stayed 2 nights
BREAKFAST
EVERYTHING ABOUT THE HOTEL WAS EXCELLENT APART FROM THE BREAKFAST. COFFEE WAS LUKE WARM. ASKED FOR REPLACEMENT WHICH WAS ALSO LUKE WARM. BREAKFAST ITEMS WERE ALDO LUKE WARM AND NO FRIED EGGS, ONLY SCRAMBLED OR BOILED. VERY OVERPRICED FOR POOR QUALITY HILTON GARDENS AT HEATHROW IS A GOOD EXAMPLE OF HOW BREAKFAST SHOULD BE
Stayed in May 2024
-
Reviewed: 12 May 2024
Martin
United Kingdom5 reviews2 helpful votes7.0“Room too hot”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Room too hot as air conditions didn’t work in 5 rooms we had between us
Location
Stayed in May 2024
-
Reviewed: 6 May 2024
Daz
United Kingdom8 reviews7.0“Army v Navy trip”- • Leisure trip
- • People with friends
- • Premium Room - Sky View
- • Stayed 2 nights
- • Submitted via mobile
Breakfast had good produce but on both days most of it was cold. Partly my fault as I should have raised this at the time but I am not one to complain unless it is really bad.
Excellent location for our rugby event. The friendly staff were helpful and professional.
Stayed in May 2024
-
Reviewed: 2 May 2024
Christopher
United Kingdom14 reviews2 helpful votes8.0“It was just right and exactly met our needs.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
N/A
This was the perfect location to stay at, as we were attending the match at the stadium.
Stayed in April 2024
-
Reviewed: 29 April 2024
Nadine
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Staff were brilliant and the closeness to the venue
Stayed in April 2024
-
Reviewed: 29 April 2024
Cassandra
United Kingdom10 reviews8.0“Fab place to stay to watch a game with very friendly staff”- • Leisure trip
- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 1 night
I know it's a small thing but 1 biscuit on the tea tray when there were 3 of us felt a bit stingy. The room was very comfy but it did feel a little tired compared to other hotels we've stayed in.
The location is amazing if you're attending an event at the stadium. The room was a really good size with 2 double beds. It was very quiet and the staff were super friendly and helpful.
Stayed in April 2024
-
Reviewed: 29 April 2024
Gary
United Kingdom8 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
No view from our window- just a wall. The restaurant area is more like a hall than a welcoming restaurant, and very cold also. We had to wear our coats for dinner
Perfect location for the rugby, good size rooms. Staff very polite
Stayed in April 2024
-
Reviewed: 28 April 2024
Stuart
United Kingdom15 reviews1 helpful vote8.0“Great hotel perfectly placed if you have any interest at all with Rugby, but also fine for getting into London and anoth”- • Business trip
- • Solo traveller
- • Standard Room - Urban View
- • Stayed 1 night
- • Submitted via mobile
The lift was out of operation on this visit, and the car park is a little walk when you have a few bags to carry. Other than that, nothing not to like.
The hotel is fantastic, very high quality and exceptional staff and service.
Stayed in April 2024
-
Reviewed: 27 April 2024
Andrew
United Kingdom9 reviews1 helpful vote7.0Good- • Business trip
- • Solo traveller
- • Standard Room - Urban View
- • Stayed 1 night
Very comfy bed...quiet room
Stayed in April 2024
-
Reviewed: 21 April 2024
Robert
United Kingdom5 reviews1 helpful vote8.0“.”- • Business trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
.
.
Stayed in April 2024
-
Reviewed: 10 April 2024
Stephen
United Kingdom46 reviews12 helpful votes7.0“great location with good facilities”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
Service at the bar was very slow for clients returning after the rugby game at the Stoop this should have been anticipated and extra staff brought in?
Location was walking distance from the Stoop, parking was available. Room was good and also access to Virgin Health for an hour or so.
Stayed in April 2024
-
Reviewed: 10 April 2024
Tracey
United Kingdom14 reviews8.0“Bit tired but great location for a match and would stay again”- • Leisure trip
- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Bit of a mix up at check in but probably because it had changed from Marriott to Raddison a couple of days earlier. Some decor and carpets a little tired. Breakfast buffet not replenished as got closer to end of breakfast service.
Great location for a match either at the main ground or the Stoop. Access to excellent Virgin Active gym next door. Comfortable beds and fridge in room
Stayed in April 2024
-
Reviewed: 10 April 2024
Frank
United Kingdom5 reviews8.0“Good location, decent enough hotel but needs some money spent on it to justify room charge”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Hallways were tired with taped down carpets and unable to open room windows even slightly to let fresh air in. Apparently this is for security reasons?
Its location for going to see Harlequins Rugby, it was also a decent standard and room was comfortable with large beds
Stayed in April 2024
-
Reviewed: 9 April 2024
Kevin
United Kingdom2 reviews8.0“Great location for going to Harlequins game”- • Leisure trip
- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 1 night
Price of breakfast
Staying with Glasgow Warriors was an added bonus
Stayed in April 2024
-
Reviewed: 8 April 2024
John
Germany12 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Only negative was no sign out front so it took a bit to figure out where the hotel entrance was.
Great location for watching match at Twickenham Stoop. Convenient bar and restaurant, and also use of pool and gym. Clean, big, comfortable rooms.
Stayed in April 2024
-
Reviewed: 8 April 2024
Diana
United Kingdom46 reviews1 helpful vote7.0“Lots right, lots wrong.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Probably many problems due to being in the middle of changing ownership. Restaurant; this was not available the first evening (a private event), we had not been informed. The bar served limited snacks. We didn’t eat in the hotel after that so not sure if that was the case every evening. Room and general decor; generally tired, in need of updating. Charges; for room, breakfast and sundries; confusing for us and the staff. Not sure if I ended up paying the right amount, think we were charged for 2 breakfast when it was included in room rate but that wasn’t clear or we’d have had breakfast every day! To access the pool and sports facilities you had to go outside hotel into a different entrance (Virgin Active)
Size of room and bed. Pleasant staff. Free parking. Safe, ironing facilities and hairdryer, tea/coffee etc. A convenient location for where we needed to go; bus stops outside hotel. Good breakfast. Bathroom sink plunger and tv not working in our room, however we were given an alternative room.
Stayed in April 2024
-
Reviewed: 8 April 2024
Bill
United Kingdom10 reviews8.0“Enjoyed it immensely.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
The only thing wrong was that the room was set too hot and never came down in temperature. Unable to open windows «safety and security » reasons. Really!
Great location, great breakfast, lovely and clean, staff were very helpful and accommodating
Stayed in April 2024
-
Reviewed: 7 April 2024
Janice
United Kingdom25 reviews2 helpful votes8.0“Convenient stay for rugby”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Cracked sink & tile missing in bathroom. Was told breakfast was on offer at £6 but when arrived at restaurant was told that was only if bought night before & was quoted £14.50!
Location is superb for rugby.
Stayed in April 2024
-
Reviewed: 6 April 2024
Michael
United Kingdom27 reviews9.0Superb- • Leisure trip
- • People with friends
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
TV didn't work. Didn't inform staff as we were not in the room for long and didn't need it
Good location for rugby events
Stayed in April 2024
-
Reviewed: 6 April 2024
Keith
United Kingdom8 reviews7.0“Great meeting place for likeminded people, friendly and helpful staff”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Room facilities and furnishings somewhat aged and tired
Location
Stayed in April 2024
-
Reviewed: 31 March 2024
Raymond
United States4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Difficult to find/access parking lot
Stayed in March 2024
-
Reviewed: 30 March 2024
Jackson
United Kingdom4 reviews2 helpful votes8.0“Very nice, comfortable hotel with friendly, helpful staff”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing, our stay was perfect.
Very large room, huge comfortable bed. Spotlessly clean. All staff were friendly, professional and helpful. We would recommend and will definitely be back
Stayed in March 2024
-
Reviewed: 18 March 2024
Roger
United Kingdom27 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Skyview Room
- • Stayed 1 night
- • Submitted via mobile
No view of stadium, not even in the restaurant 😒 unless you paid extra money for a tour
Gym, swimming pool, bar, friendly staff, breakfast
Stayed in March 2024
Guests also reviewed these properties:
-
La Ferme de l'Oudon & SPABerville, France
-
Beautiful Apartment in Spa Belgium with JacuzziSpa, Belgium
-
Villas EcotucanBacalar, Mexico
-
Apartment LutherroseLutherstadt Eisleben, Germany
-
Thien Hai HotelHo Chi Minh City, Vietnam
-
Diamond River Ping Petch-Ngam HotelChiang Mai, Thailand
-
Bed & More PogányvárKostolná Bašta, Slovakia
-
Hotel SunsetOrchha, India
