Changing area for the swimming pool/gym was dirty. Same towels on the dirty floor when we came in and when we were leaving. Such a shame as the pool/sauna was great.

Staff were excellent, particular Kate who was 5*. An active listener, responded to the issues over both days. She was really helpful and genuine. Food was also very good.

Stayed in April 2024

Nothing to complain about

Clean, spacious room, bright and good breakfast. Location good too

Stayed in April 2024

Revolving in reception doors broken, telephone not working in room, poor communication from staff e.g telephone fault inspector suggested a change of room but never came back, breakfast staff had us down in a different room that was never offered. no central heating in room and small portable rads instead, additional costs for spa, additional costs for robe and slippers that were not delivered to the room, had to search for the slippers hidden in top treatment room.

Location, parking, large reception, bar and lounge, toilets, food, views, cleanliness, spa facilities

Stayed in April 2024

one set of doors were out of order, and one set of lifts. Also I couldnt get my tv to work, and reception didn’t pick up when I called to get this fixed.

very spacious and had great views and facilities; staff were friendly

Stayed in April 2024

Charging to use the pool

Great location, friendly staff, good hotel

Stayed in April 2024

Pay parking.

The swimming pool Very spacious rooms.

Stayed in April 2024

If m being picky the carpets in the room maybe a little old now. The shower is fine but if I'm picky maybe need updating to a modern shower head above you. I think what let it down was breakfast. The cooked breakfast seemed as if cheap ingredients were used regarding the bacon sausages scrambled eggs. The grilled tomatoes were even grilled. No fried eggs were there. The items weren't replenished quick enough. No black pudding no mushrooms. You couldn't come away thinking that was a great breakfast to be honest

The hotel has been refurbished since l stayed last and the decor is really nice. I love the bar and restaurant area. The staff were very good and friendly. The rooms were lovely. Nice big bed.

Stayed in April 2024

Not all the lifts were working at the time I was there

Great location, easy walking distance to where I needed to go and the shops, railway station etc. Breakfast was good with lots of choice.

Stayed in April 2024

The steam room was broken and has been for some time we were told. The windows in the room outside were extremely dirty which made enjoying the views a bit disappointing.

Very helpful and friendly service

Stayed in March 2024

There was no body wash in the mounted to the wall dispenser for taking a shower. There was no ice machine and the onsite restaurant was horrible. My husband ordered a pizza that was advertised as having basil on it - and didn’t get any basil. When the manager came by and asked us how things were, we told him and he was not overly concerned.

Stayed in April 2024

Everything was great!

Very spacious and very clean

Stayed in April 2024

I stayed here in January and really enjoyed the use of the pool and gym and it made the visit to Cardiff even better, I normally look for hotels with a pool as I enjoy that when I stay, I was however dismayed to learn on arrival that there is a fee now for hotel guests using the pool, £10 a session and so when I decided to stay an additional day in Cardiff I decided to check into another hotel that didn't charge additional fees for on site facilities. I don't think I'll be going back to the Mercure, with 2 people staying for 4 days it was a lot of additional fees. I booked into a slightly more expensive hotel but it was still a cheaper option for me in the long run to have full use of all facilities without extra costs.

The room was nice and comfortable but a little cold in the evenings and there was no way to heat up the room. The beds were comfortable and the location was good. Staff were polite but the food menu didn't inspire.

Stayed in April 2024

The changing room floors were very dirty, as were the showers. Breakfast wasn't the same quality as usual, with eggs overcooked and cold potatoes. We didn't go down for breakfast on the second day, even though we'd paid for it

Lovely room

Stayed in April 2024

Very poor value for money breakfast

Superb bedrooms

Stayed in April 2024

-

Location and spa/gym

Stayed in April 2024

There was a toddler swimming group when we went to use the facilities and thought it was more of a spa vibe but we still enjoyed our time!

Very clean and well presented

Stayed in April 2024

Unfortunately when we went back to the bar at 10.30 the man behind the bar was on his own and clearly distressed and was rude to some customers

Loved the pool and jacuzzi. Rooms were great although unfortunately we couldn't get in one room until after 4.00pm as wasn't ready. Very clean and tidy

Stayed in April 2024

Mostly everything

Stayed in April 2024

Great location, very central and walking distance to shopping mall and Cardiff Castle. Parking is available st the hotel for an additional fee. We enjoyed having a treatment in the hotel day spa and were lucky to get in considering we only made a booking on the day of the treatment. Rooms were quite large as-well as bathroom.

Stayed in April 2024

Breakfast ok but but not quite 4 star - were scrambled eggs made with fresh eggs? Lunchtime pizza - no mushrooms available - really?

Lovely spacious bedroom with bath and separate shower and great area for evening event. Swimming pool fabulous extra for morning swim

Stayed in April 2024

Lactation was great

Stayed in April 2024

By no means is this the fault of the hotel, this is a personal note. I’m a very light sleeper & every so often the sound of the lift being called would wake me up. If you’re a super light sleeper, take earplugs.

Travelled to stay here for one night whilst working in Cardiff. Check in was very smooth, I asked for a room a quieter area of the hotel and they provided me with a room on the top floor. Room was great & had everything I needed. Very spacious, bed was very comfy! Air conditioning worked perfectly and was easy to use. Wi-Fi was great, I worked from the room for a couple of hours and had no issues with connectivity. When I checked in I was offered breakfast to be delivered to my room the following morning. I selected a time slot of 8am to 8.30am for delivery. At 8am sharp my breakfast arrived. Really happy with the service here & would stay again should I ever visit Cardiff again.

Stayed in April 2024

Having to pay to go swimming otherwise would have used it more.

Spacious room, clean, powerful shower, comfortable bed, nice big windows. Large bathroom with separate shower and bath.

Stayed in April 2024

All was good

Room was clean ,large layout and bathroom excellent

Stayed in April 2024