Can’t think of anything.

Inside looked great. Amazing room and staff were great.

Stayed in October 2023

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The location and the people

Stayed in November 2023

Staff were really helpful, Ioanna in particular was a great help and got us our preferred room with no issues. Veggie breakfast was lovely as were the staff team in the dining area and bar - as always to be fair to them. Polite, well mannered, great customer service skills and go above and beyond.

Stayed in November 2023

How hot the room was. No ability to open windows or adjust air con to cool.

Lovely towels and pillows. Very clean.

Stayed in November 2023

Too cold in the washroom USB charger (4 out of 6) are not working

Close to station

Stayed in November 2023

Apparent issue with the heating during our stay meant the dining room was very cold, to the point of discomfort during our dinner. Confusion between dining room wait staff as to what was/wasn’t included in our booked package meant bill was unexpectedly high at check out. This was addressed by reception but would have preferred not to have the matter arise.

Central location, over the road from the station. Attractive exterior. Deluxe club room was very spacious with comfortable bed. Friendly staff. Dining room and other spaces are stylishly decorated. Dinner and breakfast well presented and tasty.

Stayed in November 2023

Rooms and restaurant are dark. No car parking

Location good

Stayed in November 2023

View

Location

Stayed in November 2023

The noise. I had requested at booking a quiet room. A message returned by the hotel said they could not deal with my request until arrival. I again requested a quiet room on booking in. My room faced the rail station and a busy road. On leaving I was asked if I had enjoyed my stay, I said that I had been awoken at 4:00A.M. By noise from outside. The response was a clearly well rehearsed, “ this is a hotel in the centre of town and we cannot be responsible for noise from outside”. I had observed that three sides of this square building faced quieter aspects. There were cracked tiles in the bath room and other signs of fatigue to the fitments. In fairness this did not impact my stay but might be important to some visitors. I feel the price of rooms was appropriate . I found the convoluted corridors made finding my room a little difficult. It also cost almost £5:00 for a Americano with service. I thought this was ex expensive.

Location. Close to rail station and local bus stops. The rooms had clearly been designed to a high standard., although now showed signs of wear. Tea making facilities, iron, hair dryer etc provided. I liked the look of the external building, apparently the oldest railway hotel?

Stayed in November 2023

No room cleaning on Sat so ran low on toilet paper, no fresh towels and no fresh water. Breakfast is over priced. No loyalty programme.

Location of hotel is great. Staff are brilliant especially Matt in the restaurant. Room was nice but a bit annoying not having the room cleaned on Sat as no fresh towels, ran low on toilet paper and no fresh bottled water. Fixed price evening meal very good value and food good but breakfast over priced so we ate out.

Stayed in November 2023

Just the electrics (see above).

The room was comfortable and clean. The only downside was the electrics - we had to turn a light on to work the coffee machine! Friendly helpful staff and good breakfast.

Stayed in November 2023

The sofa in the room felt slightly old / needed replacing for the cost of the hotel and compared to the rest of the furnishings

That it had a bath and a shower, friendly staff, large room

Stayed in October 2023

The cost of the breakfast. We didn't actually try the breakfast because it was far too expensive.We got a lovely breakfast in a nearby cafe for half the price.

The location was exceptional.We were in walking distance of everywhere we wanted to go.

Stayed in October 2023

It’s very clean, quite and spacious room. The room service dining was delicious. The staff were friendly and helpful.

Stayed in October 2023

Nothing

Lovely room with really comfortable bed. Staff were lovely. Very nice room service lasagne on the night we arrived. Excellent location very close to the station.

Stayed in October 2023

Great breakfast, room, staff service

Stayed in October 2023

Shower head is too big for the shower cubicle, you have to reach in to turn it on when it could be freezing cold or very hot

Location and room facilities. Hotel bar area and polite reception staff.

Stayed in October 2023

Shower hot water settings dangerously high

Close to rail station

Stayed in October 2023

Service takes a long time whether it is calling to housekeeping or reception Delayed service

Approachability

Stayed in September 2023

Not much space to put suitcases down. Some of the USB ports did not work.

Best breakfast ever! Friendly staff.

Stayed in September 2023

It was quite warm in the room

Room large and comfortable

Stayed in October 2023

Room central heating not working

Location

Stayed in October 2023

The bathroom had a smell of mould, and mould growing over the shower. You just expect it to be clean and mould-free when you see the rest of the room.

Nice room, and perfect location for the party we were attending.

Stayed in October 2023

Extremely poor or insufficient lighting in the rooms. Dark corridors.

Great location. Good coffee facilities in the room.

Stayed in October 2023

Close to station and easy to walk around to visit sites.

Stayed in October 2023