Really disappointed booked it for swimming pool for my son to enjoy He was not allowed to use jacuzzi, sauna or steam room not allowed to jump in to the pool basically not allowed anything. Room Aircon was faulty and there was biscuits expired in February to enjoy. Really bad smell outside too so not able to sit outside

Room was clean and big TV

Stayed in May 2024

Unfortunately my experience with the men at the front desk brought the rating down. My boyfriend and I walked up to the counter, and my boyfriend mentioned that it’s in my name so I would be the one checking in throughout the checking in process however, the man behind the counter continued to hand any paperwork to my boyfriend, even though I was the one that needed to sign things as again it was my reservation. It came off as extremely sexist and rude and wasn’t a great opening to the stay.

The rooms were nice and clean, wish I was able to stay for than just one night.

Stayed in March 2024

Size of the room

Staff

Stayed in May 2024

Noise, guests leaving at all hours. Finding a parking spot is tricky.

Did a job for 1 night to get some sleep before our flight

Stayed in March 2024

I didn't enjoy daily room cleaning. After the second day, I requested for it, went about my business and returned only to find out that it was not cleaned

Clean environment and good facilities in the room,

Stayed in May 2024

There was no De-caff coffee in the room, and when I asked for some they only gave me 2, I am a big coffee drinker.

The location was great, as I was picking my husband up from the airport and staying a extra night.

Stayed in May 2024

Everything a bit old.

Clean room, table and chair and clean shower/WC. Everything I need really for one night stay.

Stayed in May 2024

Bath was not cleaned properly.

Good bar food

Stayed in May 2024

No mirror in the room! And bathroom steamed up fast. Would have liked plug sockets next to the bed not under the window!?! There was a very strong smell of cannabis in the corridor from reception to the room and we alerted staff to this. An air freshener was sprayed even though it is a non-smoking area. This wasn't sufficient, especially as we were in a family room thankfully not with our children this time

Big room and quiet, comfy beds

Stayed in May 2024

Taxi to airport is £15 , expensive for a 10min drive

Comfy beds and clean rooms

Stayed in April 2024

It was cold and didn't know how to heat it up

Convenient for airport, room very satisfactory

Stayed in April 2024

Perfect stop over for Manchester airport

Stayed in April 2024

After contacting the hotel with a choice of room we found only one was made . we moved rooms but there wasn't enough tea & coffee facilities not enough pillows and we were told there was no housekeeping on duty also the tv didn't work , maybe no batteries in remote!

parking and shuttle service was good

Stayed in April 2024

No lift to 3rd floor

Simple check in friendly staff

Stayed in April 2024

The hotel is tired. The room was small. And the walls very thin you could hear the people in the next room and what they were talking about. The shower was very low and really only suitable for someone 5 foot tall. 

Proximity of where we had to be

Stayed in April 2024

A little care worn. Not just my room but the whole hotel.

Clean and tidy

Stayed in April 2024

Facilities stopped and couldn’t order any room service. Simply like a Travelodge then.

Location and cost.

Stayed in March 2024

Could hear the room next door talking and tv

Situation of the hotel

Stayed in March 2024

Smelt of damp as soon as entered building and the from had a very musty smell

Essentials in room

Stayed in April 2024

The rooms were tired and in need of redecorating. The bar food was not value for money not of good quality. Reception staff unsure and lacked customer service , not welcoming. No lift to 3rd floor bedrooms and stairs from floor 2 to 3 were unstable creaking. Also carrying luggage could be difficult for some.

Shuttle bus was on time and efficient. Although the cost was unexpected and would assume that it should be a courtesy service. Driver pleasant helpful .

Stayed in April 2024

Had what was required for a short stay

Very clean, functional and quiet

Stayed in April 2024

Soup omg amazing it was very clean and staff excellsnt

We paid £55 so got £55 worth. The staff excellent . The room was clean . The food , soup amazing the main not great. But the other food did look good . I had steak it tough partner had fish and chips . This was dry. Room very small bed very small heating or air co did t work .

Stayed in April 2024

Very thin walls, you can hear a lightswitch being used in the room next doors

Proximity to the airport

Stayed in April 2024

I was down staying here for work related reasons. Hotel staff and location. Unfortunately the shower was absolutely shocking and changed temperature 4 times out of the 6 times off using it and I have burnt my back and shoulders which is totally unacceptable. My work colleague was in a different room and had no problem with shower. I was in room 138 and would like some sort of refund as that’s ridiculous. I should not be getting burnt from shower water when not touching the shower mixer. I have had to get cream and in pain from it. I have booked on booking.com on many off occasions as you can tell by my profile and not had this kind of problem before. I’m so upset by these facilities.

Friendly staff and good location. Can’t complain about that.

Stayed in April 2024