The double room was a lot smaller than i was expecting and advertised on the site and on my booking. Also the TV didn't work when I arrived at the hotel and was very small and so was the kettle too. Very disappointing for a four star hotel and also in the small bathroom the extractor fan didn't work too !

I enjoyed the breakfast, but that was about it!

Stayed in May 2023

there were ants in the room and the dining area. room was tiny but good enough for a couple nights

great location, v central and in a quiet street.

Stayed in April 2023

convenient location. value for money.

Stayed in April 2023

Bed was so short. Small room in basement. Very dark.

Location was good.

Stayed in April 2023

I haven't got toilet paper in my room,poor sounding,poor brekfast,photos on the website and in life don't correspond.

Clean room,quiet area, good location, polite staff

Stayed in April 2023

staff no 1 spoke English

clean

Stayed in April 2023

Our bedroom was very small, with the double bed against one wall. Would have preferred to be able to walk around the bed. Only overhead spotlights in the room, no bedside lamps, would be better to have charging sockets by the bedside too. The TV was very small, but manageable. The bed was very firm but manageable, however the pillows were far too firm, and extremely uncomfortable, I would suggest changing these, or having options to choose from. The breakfast was ok, but very limited, you need to provide jam! The bathrooms were in much need of updating, they would then feel more spacious.

Location of the hotel was ideal for us, exploring parts of London we haven't seen before. Easy walking distance to Notting Hill and Kensington Park. Easy walking distance to a couple of options for the tube network. Good amount of plug sockets in the room, despite them not being by the bedside.

Stayed in April 2023

We're open and happy with an early hour booking

Stayed in April 2023

The toilet/shower room is very small. Shower area has no cover to prevent splashes. It wets the entire room after every shower.

Nice and friendly staffs. Location is very accessible to the city centre.

Stayed in February 2023

- Missing fixtures - no hand towel holder, a missing curtain tie back, curtains half unhooked at top. - Very noisy floorboards. - No coffee or tea at breakfast due to machine failure - no attempt to fix it or provide an alternative. - Shower design makes it hard to shower without getting hair wet.

+ Clean, basic room + Hot water + Friendly staff + Basic free breakfast

Stayed in March 2023

no good choice for the breakfasts, thin wall (you can hear every steps of the neighbours), not too much clean. staff not too available.

position

Stayed in March 2023

Paid extra for twin beds but beds tight together with no space between them. Extractor fan not working in bathroom as a result room smelt musty until windows opened for a while.

hotel was very clean, reception bright, clean and welcoming. Shared lounge very pretty and staff very friendly and helpful. Room basic but clean and beds very comfortable. Very good area, close to shops restaurants and tube station.

Stayed in March 2023

We had to wait for about 5/10 minutes to check in as no staff members were at the desk. The door handle was practically hanging off of our room door making us feel unsafe. The floor boards were extremely creaky so I kept getting woken up through the when other customers were walking around. The heating was on too high for a small double room making it very uncomfortable and we didn't feel safe sleeping with the window open.

The location was great and the room was a nice size.

Stayed in March 2023

Shower room was small and leaked a bit. Room was tiny!!! Overpriced!!!!

Good location, comfy bed.

Stayed in December 2022

The room is really really small - one can fit in, two would be a trouble. The bed is very soft. Breakfast not very good (doesn't bother me, I usually don't have one). Fridge in the room would nice, but one can live without that. Overall not a bad experience.

Acceptable value for money, location is good (10-15 minutes walk to 4 different tube stations in the first zone, many shops and restaurants nearby). Pretty clean. Room is small but equipped with all the necessities. It's okay for one person and a short time stay.

Stayed in February 2023

Room was extremally small. The first night we had a room with open shower (water going everywhere in the bathroom !!!), and the tap was clogged by a chewing gum and a plastic cap. Disgusting !!! Since they were not able organize to clean it, at least they changed the room the day after. Same size room, but a bit better, with closed shower. Breakfast was very very basic, but ok to start the day.

The position is quite good, close to 3 tube stations and bus stops. Easy and fast to move to everywhere in the city. The bed was ok, comfortable and clean.

Stayed in February 2023

Please do something about your pillows, are they made of stone? Also, tiny rooms and not so comfy beds.

It was clean, the staff was nice and the location convenient.

Stayed in February 2023

No full English breakfast

Poor

Stayed in February 2023

could do with a bit more cleaning

very central

Stayed in January 2023

very noisy, and very thin walls

nice room and nice bathroom

Stayed in January 2023

Room size. Stayed in a standard double which would be okay for a couple of days not more.

Friendly staff, nice location near to two tube lines and bus lines, cozy lobby, the lift, convenient continental breakfast, the room balcony at first floor, the heating system

Stayed in January 2023

cold water didn’t work in the room, reported it, guessing they fixed it

comfortable and clean

Stayed in December 2022

The room was small as well as the toilet and shower, just like a box room for the price. The breakfast has no hot meal at all

The environment was calm and refreshing, there were great restaurants around

Stayed in December 2022

The only thing which I felt wasn’t up to scratch was the breakfast but the coffee was good and to be honest I wasn’t expecting much so really wasn’t a big issue. I would the next time I visit would get a larger room. Knew ours was going to be small and it was perfectly ok for one night but on our next vis to london I shall book a larger room I asked to see some bigger rooms and they were lovely

Really liked the location very near to tube and Notting hill high street ,nice pub just two minutes away . Easy to navigate around london to all the sights after read some of the reviews I must admit I wasn’t looking forward to it so was very pleasantly surprised.

Stayed in November 2022

The breakfast was terrible. Very limited choice and the cheapest produce. There was only toast and cereal and the bread was frozen and wafer thin. The coffee was ok. Mum is vegan and there was basically nothing for her. Other guests woke us up at 4am and continued to make an incredible amount of noise until 7am. This had a huge impact on our weekend. We were reluctantly offered a 10% discount or to change rooms. We opted to change rooms hoping the second night that we would get some sleep. On the last day, they wanted to charge us to store our bags for a few hour before our train. We were asked for £10 per bag which i thought was a bit cheeky considering what had happened.

We stayed in 2 rooms as we were upgraded to a better room after our first nights stay. The rooms were both comfortable but in need of a bit of TLC. They were reasonably clean but the bathrooms needed a better clean.

Stayed in December 2022