Ross Road, Much Birch, Hereford, HR2 8HJ, United Kingdom
#11 of 14 hotels in Hereford
Guests' ChoiceBased on 446 hotel reviews
8.1Cleanliness
8.7
Comfort
8.6
Location
8.8
Facilities
8.1
Staff
9.0
Value for money
8.2
Free WiFi
8.0
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End of dialog contentReviewed: 10 May 2023
Daniel
United KingdomFood prices a little steep
A good choice for breakfast, smoked fish to order,porridge, full cooked breakfast.
Stayed in May 2023
Reviewed: 21 April 2023
Julie
United KingdomShower not at all powerful.
Staff and food very good.
Stayed in April 2023
Reviewed: 19 April 2023
Geoff
United KingdomNot the hotel's fault but the floor above our room was creaky, but this was not a problem.
Staff were friendly and helpful, hotel was clean and the food excellent.
Stayed in April 2023
Reviewed: 17 April 2023
Helen
United KingdomBreakfast a bit pricey but good, evening meal excellent, very friendly staff, beautiful views from room, lovely hotel
Stayed in April 2023
Reviewed: 3 April 2023
Louisa
United KingdomNo fresh coffee
Charming hotel. Friendly staff. Good location
Stayed in April 2023
Reviewed: 30 March 2023
Iain
United KingdomRoom slightly dated but comfortable and clean.
Friendly atmosphere, very clean room.
Stayed in March 2023
Reviewed: 28 March 2023
Clare
United KingdomCheck in is 1.30pm didn't get into our room until after 2pm clearners should still have an eye for detail even though they are running late the bed was made like someone had just got out of it.
Lovely hotel nice big rooms, nice to have a bar and restaurant in the hotel so didn't have to go out and find food.
Stayed in March 2023
Reviewed: 23 March 2023
Lauren
United Kingdomnot the fault of the hotel as it’s an old building, but being in a ground floor room we could hear every footstep and phone alarm from the room above which was a little annoying at 6am
very quiet location with lovely countryside views. Room was very comfortable, comfy beds and plenty of pillows which is always a bonus at a hotel!
Stayed in March 2023
Reviewed: 22 March 2023
Adam
United KingdomSmall shower
The High level of staff. Very welcoming and helpful.
Stayed in March 2023
Reviewed: 22 March 2023
Natasha
United KingdomProperty is being built at the rear of the hotel which is a shame as you don't want to sit In your room watching diggers & trees being cut down. The views are beautiful if you can ignore the building work!!!
Hot breakfast is expensive., but cooked well
Stayed in March 2023
Reviewed: 20 March 2023
Laurence
United Kingdomall was good
I have stayed at Pilgrim many times and everything was perfect as usual. My wife and will stay again when we can
Stayed in March 2023
Reviewed: 20 March 2023
Elizabeth
United KingdomWhat is the possibility of improving sound proofing of rooms? Or perhaps we just had over loud guests above our room?
views from the room and local walks
Stayed in March 2023
Reviewed: 13 March 2023
Lindsey
United KingdomNothing. Everything was satisfactory.
Staff really friendly, nice room, stayed in Rectory room, which had a great view.
Stayed in March 2023
Reviewed: 4 March 2023
Barbara
United KingdomThe room was freezing cold and had a musty smell. The noise from the flat above was very intrusive. Only warm place was in bed. Needed a king size duvet to match the bed.
Staff were very welcoming and cheerful. Very helpful. Couldn’t fault them. Food excellent.
Stayed in March 2023
Reviewed: 17 February 2023
Svetlana
United Kingdomlocation is fantastic, staff is very friendly, food was excellent
Stayed in February 2023
Reviewed: 16 February 2023
Janet
United KingdomThe bathroom/shower could do with updating.
Stayed in February 2023
Reviewed: 14 February 2023
Sandra
United KingdomThe breakfast wasn't served hot.
The room was lovely with a comfortable bed and good countryside view. Good evening meal with attentive service but cooked breakfast wasn't served hot but tasty none the less.
Stayed in February 2023
Reviewed: 13 February 2023
Joan
United KingdomFor the two night stay we were there, nothing could have been better.
We were staying here to attend a wedding at another venue. The Pilgrim Hotel was convenient for this. Hotel exceptionally clean and comfortable. Staff very friendly yet professional. Very accommodating. The hotel is having a kitchen refurbishment but the hotel are very transparent about this and have tried to ensure this does not affect the quality of the food. They are operating a limited menu but which has something for everyone. They are asking people to order cooked breakfast in advance which is a good idea. This means it is freshly cooked. I would stay here again if I was to visit this location in the future.
Stayed in February 2023
Reviewed: 3 February 2023
Alison
United KingdomHotel like us all needs some TLC.
Beautiful setting. Comfortable bed. Breakfast ok. Service good.
Stayed in February 2023
Reviewed: 28 January 2023
David
United KingdomRooms could do with being updated. Bathrooms need a refurb and more powerful showers. Walls between rooms are thin, I could hear someone snoring in the next room, it kept us awake. I was cold too during the night, even though I slept nearest the radiator.
Price was good. Food and drinks were excellent. Bed was super comfy.
Stayed in January 2023
Reviewed: 19 January 2023
Emma
United KingdomThe bed was amazing big squishy pillows crisp clean linen. Lovely big room with a four poster bed.
Stayed in January 2023
Reviewed: 19 January 2023
Rebekha
United KingdomCould hear door slamming quite often. Only 1 packet of biscuits. Biggest problem was a fire alarm went off at 8am waking us, that’s not the staffs fault but to come out to them laughing, they seeing me and still laughing and no apology was not on. On check out no apology or no question on how our stay was (also took an age for reception to come despite pushing the buzzer a number of times). Staff are nice enough but work to be done on customer service.
The renovated room is gorgeous. The view is lovely.
Stayed in January 2023
Reviewed: 15 January 2023
Matt
United KingdomFelt breakfast was expensive for what you got. Sausages however we're amazing
Massive beds and really clean. Staff were really friendly
Stayed in January 2023
Reviewed: 15 January 2023
Susanna
United KingdomIn our room on the ground floor we could hear every footstep and conversation in the room above.
Easy to find, plenty of parking and convenient for exploring Herefordshire. Friendly staff and lovely steak pie dinner. The room was clean with comfortable beds and a lovely view from our window.
Stayed in January 2023
Reviewed: 16 December 2022
Alinda
United KingdomWifi
Great hotel and will definitely go again. Downside WiFi did not work and was frustrating as I was working. Bit overall I will stay there again
Stayed in December 2022
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