Ellice Way, Wrexham, LL13 7YH, United Kingdom
#27 of 50 hotels in Wrexham
Guests' ChoiceBased on 1282 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.3
Staff
8.8
Value for money
7.9
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Samantha
United KingdomThe bed
The food and staff were exceptional.
Stayed in May 2024
Reviewed: 20 May 2024
Nicola
United KingdomBathroom needed updating. Hairdryer didn’t work properly.
Louis at Reception was cheerful, helpful and efficient.
Stayed in May 2024
Reviewed: 19 May 2024
Sharon
United KingdomDisabled friendly
Stayed in May 2024
Reviewed: 17 May 2024
Wyn
United Kingdomjacuzzi out of order
good food
Stayed in May 2024
Reviewed: 15 May 2024
Fiona
IrelandBreakfast was very poor. Out for ages.
Staff were lovely
Stayed in May 2024
Reviewed: 14 May 2024
Julia
United KingdomThe food was a little below par for a 4 star offering.
The size of the room and the air condition were great. The staff were all very professional and pleasant.
Stayed in May 2024
Reviewed: 12 May 2024
Beverley
United KingdomA very small thing only - the washbasin tap is such a strange design that I had to phone reception to find out how to work it!
Great service, large and comfortable room. Good breakfast choices and plenty of parking.
Stayed in May 2024
Reviewed: 6 May 2024
John
United KingdomSmall bed
Very good breakfast
Stayed in May 2024
Reviewed: 4 May 2024
David
United KingdomWe were allocated disabled room ? Bar staff, were too eager to close in the evening without asking if anyone wanted last orders. Breakfast was very hit and miss; cold eggs and filling empty servers not organised.
Location and parking was perfect . Taxi service into town centre also good.
Stayed in April 2024
Reviewed: 3 May 2024
Robin
United KingdomNothing
Clean, comfortable, friendly team.
Stayed in May 2024
Reviewed: 1 May 2024
Rebecca
United KingdomThink the bathroom could do with a bit attention around the skirting boards. They needed a thorough clean & some upgrading.
Staff were very friendly, especially Louis on reception. Lovely large room with great facilities Lots of car parking too.
Stayed in April 2024
Reviewed: 30 April 2024
Paul
United KingdomN/a
I upgraded room and booked breakfast all extra cost. Room was clean and good size .
Stayed in April 2024
Reviewed: 28 April 2024
John
United KingdomGood staff Good temperature Lots of space Roomy, airy
Stayed in April 2024
Reviewed: 27 April 2024
Thomas
United KingdomNot a complaint - just a suggestion: the duck plate (main course) was too busy with too many different and I'm not convinced complimentary tastes. The meet was cooked to perfection but the combination of cherry, and spring roll, and almonds / nuts just created a complex that slightly jarred on tastebuds.
I have stayed on a number of occasions and have always been impressed. What did impress me this time were the two receptionist - when I arrived and when I left - high quality, friendly and very professional. I could not have asked for a more welcoming or well-wishing interaction. I also commend the food - one suggestion in box below. The rhubarb compote and panna-cotta was A* grade!
Stayed in April 2024
Reviewed: 24 April 2024
Stuart
United StatesVery clean and well maintained. Nice location, lots of parking.
Stayed in April 2024
Reviewed: 16 April 2024
Linda
United KingdomBreakfast wasn't hot enough
Staff were extremely friendly and very helpful
Stayed in April 2024
Reviewed: 16 April 2024
Keith
United KingdomLarger bed size it was only a double. A king size bed would be better
The room was a good size and sky sports in the room was a bonus
Stayed in April 2024
Reviewed: 16 April 2024
Guðlaug
IcelandThe hotel is not very centralt
Nice hotel with rather big rooms and confortable beds. Everything was very clean and the staff friendly. Good resteurants inhouse and bar. Also room service.
Stayed in March 2024
Reviewed: 11 April 2024
Brenda
United Kingdomthe room was very comfortable, very clean and large, the staff were friendly and helpful.
Stayed in April 2024
Reviewed: 8 April 2024
Karen
United KingdomThe electric car charger we use is very often out of order (pod point) the other pod point charger is often being used by the same car. Ice machine is never filled up with water. Very thin pillows. Breakfast items left out for quite a while, items such as bread and fruit juice not replenished (last hour of breakfast service) Sauna nowhere near temperature required to be fit for purpose. Air con in the room seemed to be set to 19 degrees and could not be lowered (this has never been an issue on previous visits)
Location Free parking Nice spacious rooms Simple hotel layout We usually always get our requests granted (high floor/quiet room)
Stayed in April 2024
Reviewed: 8 April 2024
Matthew
United KingdomBath & taps were slightly damaged and plug riser didn't work but wasn't a major problem. Overall good experience & would stay there again.
Very nice hotel, clean, large rooms, decenet bar and food on site. Staff were friendly, clearly had some repeat customers they were well acquainted with and cared about. Reasonable location, handily situated for the football (not why we were there). Within 20 minutes walk of the town centre.
Stayed in April 2024
Reviewed: 6 April 2024
Audrey
United KingdomTimes of breakfast too late. During the week a 6:30am breakfast is not unreasonable. Food very overpriced.
Location and free car parking
Stayed in April 2024
Reviewed: 4 April 2024
Bill
United KingdomHot water only just available Friday night, not fixed until Sunday morning - cold shower. But manager offered a complimentary first night on next booking and free breakfast, so well recovered!
Friendly staff, ample parking, decent sized room with mini fridge.
Stayed in March 2024
Reviewed: 28 March 2024
Tony
United KingdomAll good
Room clean Breakfast good
Stayed in March 2024
Florence, Italy
Fiumicino, Italy
Zermatt, Switzerland
Arco, Italy
Pennington, South Africa
Istanbul, Turkey
Seoul, South Korea
Yaremche, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content