11 James Street, Stornoway, HS1 2QN, United Kingdom
#6 of 6 hotels in Stornoway
Guests' ChoiceBased on 757 hotel reviews
7.3Cleanliness
8.0
Comfort
7.8
Location
8.8
Facilities
7.5
Staff
8.7
Value for money
6.8
Free WiFi
7.9
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End of dialog contentReviewed: 6 May 2024
Kenneth
United KingdomSky-light room and "standard" coffee satchets
Cleanliness and comfort
Stayed in May 2024
Reviewed: 1 May 2024
Joe
United KingdomMy bathroom hadn't been cleaned properly. There was hair in the bath and on bathroom floor. Cleaned it myself before use
Staff where fabulous and food was great.
Stayed in April 2024
Reviewed: 27 April 2024
Joanne
United KingdomNothing
Spotless bathroom and bedroom
Stayed in April 2024
Reviewed: 26 April 2024
Luisa
United KingdomThe bedroom was quite small but there was enough storage space and good amenities.
The location was convenient, the bathroom was spacious.
Stayed in April 2024
Reviewed: 13 April 2024
Alan
United KingdomBed too small uncomfortable. Poor appearance and smell and entrance at reception.
Location, cleanliness. Room space, temperature.
Stayed in April 2024
Reviewed: 10 April 2024
Michael
United KingdomThe room was very basic, and looked very tired, as did the corridors and public areas. The room window looked into an internal courtyard, which was very unattractive and littered with junk.
The car park is a good size with plenty of spaces. The hotel is convenient for the ferry and town. The evening meal was good with a good choice of food on the buffet/carvery.
Stayed in April 2024
Reviewed: 25 March 2024
Stuart
United KingdomWindow in bathroom rather large with no curtains
Friendly staff, comfy room/bed and delicious roast beef evening meal from Carvery!
Stayed in March 2024
Reviewed: 16 March 2024
Gary
United KingdomGood location
Stayed in March 2024
Reviewed: 14 March 2024
Gary
United KingdomBreakfast was brilliant, lovely, a banana would be a bonus
Stayed in March 2024
Reviewed: 28 February 2024
Matt
United KingdomBed was really uncomfortable and it was supposed to be a superior double. There was also a constant droning sound coming from the roof, sounded like a water pump or something like that but was running constantly until approximately 1am.
Dinner is always good value and tasty, great location and very friendly staff.
Stayed in December 2023
Reviewed: 24 February 2024
David
United KingdomPerfect for myself as a base for work would also use the Caladh Hotel if I was on holiday in the Western Isles
Stayed in February 2024
Reviewed: 31 January 2024
Alan
United KingdomNa
Great location and the room was spacious and clean. Plenty parking available.
Stayed in January 2024
Reviewed: 27 January 2024
Greg
United Kingdom1. The smell of musk, as soon as you get in the front door. 2. Rather dated rooms, need some love 3. Cleaner knocking on my door in the morning at 9.30, check out is at 11am.
1. Friendly staff, warm and welcoming 2. Great Location
Stayed in January 2024
Reviewed: 14 January 2024
Steven
United KingdomLack of plug sockets. Sounds silly but I like to e able to charge my phone by my bed, especially after a long day and to chill in the evenings. TV was great however... as a smart tv apps like Netflix etc should be available for guest to log into to offer a different option in the evenings, especially for solo travellers. Only one small light worked in my room also.
Nice location, centrally located and good parking. Rooms were comfortable and clean. Bathroom and shower facilities were fantastic.
Stayed in January 2024
Reviewed: 12 December 2023
Gordon
United KingdomNo complaints
All went well
Stayed in November 2023
Reviewed: 29 November 2023
Ann
United KingdomRoom access through the weird residents' lounge feels odd. Feels a bit overpriced for a basic stay.
A comfortable bed and decent sized room. Handy as a stop off when ferry is delayed! Bar is well stocked and it's handy to have food on site.
Stayed in November 2023
Reviewed: 26 November 2023
Roas
United KingdomNo hot water for a shower
Didn’t have breakfast
Stayed in November 2023
Reviewed: 7 November 2023
Bo
DenmarkGreat breakfast. Loved the bath tub. Very friendly and helpful staff
Stayed in November 2023
Reviewed: 1 November 2023
Donald
United Kingdomnothing really , hotel a bit dated , but otherwise fine
very pleasant staff and comfortable surroundings
Stayed in October 2023
Reviewed: 27 October 2023
Evelyn
United KingdomSkylight in double room was draughty and noisy as was catching the wind which was made even worse with the blind closed. Dog very unsettled due to the noise. Bed very soft and when 2 people lying on it rolled together. Staff in restaurant were busy on the night but waited around 20 minutes trying to get hold of someone for drinks at table but ended up paying bill and leaving.
Hotel central and withing walking distance for everything in the town and quiet area round about. Staff were great friendly and helpful in hotel nothing was too much trouble. Good information about dog friendly areas in Stornoway. Hotel was clean and tidy.
Stayed in October 2023
Reviewed: 22 October 2023
Mckeown
United KingdomEverything was ok
Great location friendly staff
Stayed in October 2023
Reviewed: 20 October 2023
Smith
United KingdomBreakfast
Evening meal was superb, lady on reception Ms Howard was extremely helpful.
Stayed in October 2023
Reviewed: 17 October 2023
Richard
United KingdomNothing
breakfast
Stayed in September 2023
Reviewed: 13 October 2023
S
United KingdomThe ventilation system. We had to ask to move from our first room as it was too noisy.
Great location for our island hop. Restaurant was good and staff did everything they could to make our stay enjoyable.
Stayed in October 2023
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