Unable to turn heating down in bedroom which for me was too warm, so I didn't sleep well.

The location for what we needed was fantastic, the hotel was clean and staff were lovely

Stayed in January 2024

No cooked breakfast

Location and view

Stayed in January 2024

Only fault,the mattress was really soft kept rolling into the middle

Very handy for London Bridge tube ,breakfast was good

Stayed in December 2023

The locks to the rooms were changed but I wasn’t told, which was very frustrating after walking past staff to go all the way to my room and then having to come back down again when I couldn’t get inside.

Nice hotel in a good location. Convenient for transport, close to London Bridge tube and multiple bus lines. A Sainsbury in the same square for snacks. Room was comfy and spacious and breakfast was enjoyable.

Stayed in November 2023

Staff Air conditioning Not as clean as it should

Location View Bed Fair bathroom Good breakfast

Stayed in January 2024

-

Perfect location

Stayed in January 2024

Mould in shower

Staff were extremely friendly and room was decent. Great location

Stayed in January 2024

breakfast was basic

good location and clean

Stayed in December 2023

When I booked this hotel I was a little suspicious how can you get a 4* hotel with breakfast in this area in December for such a great price…it must be something wrong. But it wasn’t, everything was excellent! Of course I can’t compare this hotel to some premium hotel chains cause that wouldn’t be fair, but for the price you pay, you get really the best room, breakfast, comfortable bed, daily housekeeping, great view (the Shard), own bathroom, ect. It really contributed to overall London experience, we loved it!

Stayed in December 2023

It's about a 15 minute walk to the nearest underground station

The staff was very nice. Rooms were spacious and clean. The shower was incredibly big, which was a nice surprise.

Stayed in December 2023

Room was spacious but the layout was a little odd. There was a huge desk that dissected the room at an angle which made it a bit difficult to maneuver around. Breakfast options were fairly limited.

Good value for London. Room was comfortable, location suited my needs and breakfast was included. Staff were friendly and polite. All in all, a decent place to stay, if you don’t mind being a bit away from central London (although Bermondsey Street has some excellent cafes and restaurants and Borough Market is a 15 minute walk). Nice to have coffee and tea available in the room.

Stayed in December 2023

Bit hot in room but I find most hotels have similar issues so didnt detract from stay

Very accommodating when i needed to change booking due to family illness. Comfortable room with nice outlook over square..

Stayed in December 2023

For the price the continental breakfast fell down on detail - bread / pastries should be fresh . The automatic coffee maker flat whites etc not good. It was the sort of brekfast you would see in a budget hotel. Small details matter.

Like the layout of the room and was indeed very clean.

Stayed in December 2023

None

Property in central near tower bridge. Bus a min walk .

Stayed in December 2023

Nothing really.

Everything.

Stayed in September 2023

The toilet was dirty, the bedsheet doesnt smell good.

The english breakfast buffet is superb

Stayed in December 2023

We had to wait for breakfast as there was not enough capacity in the breakfast area.

Location, comfy room, clean facilities, room service every day

Stayed in November 2023

Unfortunately no english breakfast

All went well!

Stayed in December 2023

The breakfast was so boring, no hot dishes, scrambled eggs, baked beans, sausages or anything - very disappointed with this, i did expect more from a 4 star hotel.

- Hotel decor was nice, but could use some fresh paint. - Really friendly staff - Awesome location - Good facilities - Luggage storage

Stayed in December 2023

Our room had a door which appearantly could be opened from another room. And this happened during the night, maybe by accident or just curiosity from the guests next door which woke me up.

Very friendly staff and friendly lady at check-in desk. Good breakfast and very good beds. Good walking distance to London Bridge.

Stayed in December 2023

The buffet breakfast area is a little small so no table at 9:00

It was a little quirky. Not too homogenized.

Stayed in November 2023

The cleaning in the room, objects of previous guests and problems to refund deposit 52 days later with I putted a lot of complaints.

The location near the Tower Bridge, Reataurants Near, good routes

Stayed in October 2023

Choice of TV channels was v. limited. Took a bit of time to get seated for breakfast, and then the staff sat us down at a table that was already occupied.. bit awkward.. There was quite some noise from the neighbouring room.

Great view of the shard from the room. Not as 'boutique' as it felt last time we stayed (8y previous). Bedroom was comfy, the decor was a bit tired and poor selection of TV channels. Great location though, near great food and the Bermondsey Beer Mile.

Stayed in December 2023

The breakfast was cold buffet. I would have liked an option to upgrade to a cooked breakfast (it's November, I wanted something hot). However, for my needs, it was enough to start my day - a hearty cup of tea, some toast, cheese, pastries etc. There is plenty of choice (meats, coffees, jams, fruit, juice, cereals etc - even nutella :)) To be honest, there are plenty of great places to eat nearby, so I wouldn't let this deter you from booking - its a great hotel, and I am glad to have discovered it.

Check in was swift. Supermarket opposite, so great for getting some snacks. Room was spacious and quiet. Shower was "rainfall" (not my thing, but I know people like it). I appreciated the fridge with some orange juice in it, and the tea/coffee station (the biscuits were tasty too!) A good hairdryer, and eco toiletries provided (shampoo, shower gel, toothbrush, toothpaste etc, no conditioner though) In a nice "London" square that I'd not been to before. The artwork in reception is delightful - particularly liked the giant dog. :) The layout of the bedroom is quirky, but actually makes very efficient use of the space. It is cleverly done! The bed was really comfy, and I was grateful for that. Despite being in London, I was not disturbed by noise overnight or in the morning - so was rather surprised when I checked out to be next to such a bustling road.

Stayed in November 2023

issue with access card had to be replaced every day

hotel loction is good, staff was very welcoming and clinliness overall was very good.

Stayed in December 2023