Melville Street, Sandown, PO36 9DJ, United Kingdom
#14 of 19 hotels in Sandown
Guests' ChoiceBased on 2522 hotel reviews
6.8Cleanliness
7.2
Comfort
7.3
Location
8.2
Facilities
6.8
Staff
8.0
Value for money
7.4
Free WiFi
5.9
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End of dialog contentReviewed: 27 October 2023
Caroline
United KingdomRoof leaked in dining room. Water pouring from roof over guttering keeping me up all night each night Maintenance failed to visit one of our rooms to repair the tv. Bar staff never at bar and always having to go find them sat with other staff at reception. Staff disgruntled about being made redundant which we accept and sympathise but they just moaned all the time about it and seemed to forget we were guest. Not being told hotel was due to close so standard of customer service didn’t seem to be present. No evening restaurant. Breakfast was ok and edible, self service but not a great selection.
Lovely young lady welcoming and serving us at breakfast. (Sorry we didn’t get her name) she worked so hard to welcome everyone and help those needing it. Grounds were pretty although a little worn and unloved.
Stayed in October 2023
Reviewed: 26 October 2023
Bhavya
United KingdomIt was dark outside the hotel and Very few staff available in the hotel.
Room was nice and clean.
Stayed in October 2023
Reviewed: 26 October 2023
Zoe
United KingdomNothing that I found
Beautiful building and grounds. Lovely original features still in place
Stayed in October 2023
Reviewed: 25 October 2023
Elizabeth
United KingdomCooked Breakfast wasn't the best but the continental style offerings were fine and quite acceptable given the price we paid.
Lovely faded grandeur and quiet location. Red Squirrels in the garden. The bed was very comfortable and staff were friendly and helpful.
Stayed in October 2023
Reviewed: 25 October 2023
James
United KingdomFacilities a little dated
Beautiful Stunning Property
Stayed in October 2023
Reviewed: 24 October 2023
Joseph
United KingdomVery hard to use lift, no answer to reception calls, no restaurant facilities.
Did not choose breakfast
Stayed in October 2023
Reviewed: 24 October 2023
Robin
United KingdomROOMS MILES APPART LOADS OF WALKING HAVE TO GO UP IN THE LIFT THEN DOWN FLIGHT OF STAIRS TO GET TO THE ROOM.WINDOW JAMMED DIFFICULT TO CLOSE DECORE SLIGHTLY TIRED IE CARPETS.RECEPTION TOO FAR AWAY TO DROP OFF SUITCASES.JUST NEEDS SOME TWIKING TO MAKE IT REALLY GREAT.Toilet too close to the wall
NOBREAKFAST GREAT LOCATION LOVELY GARDENS WITH RED SQUIRRELS VERY QUIET NICE STAFF GOOD PARKING WILL COME AGAIN .BEDS COMFORTABLE SLEPT WELL AND QUIET
Stayed in October 2023
Reviewed: 22 October 2023
Bedford
United KingdomIt's a shame the place is closing down
Stayed in October 2023
Reviewed: 20 October 2023
Catharine
United KingdomNothing to dislike
Great old Manor House great character Position lovely
Stayed in October 2023
Reviewed: 18 October 2023
Parveen
United KingdomGot £10 charge just for 5 min. Delay in checkout. Not flexible at all with customers.
Nice location and hotel itself
Stayed in October 2023
Reviewed: 17 October 2023
David
United KingdomNot a great deal to dislike. Its a typical coach tour hotel, clean, a little bit dated in parts.
Excellent location for public transport. Very quiet residential location but only 5 minutes walk from bus stop and railway station. Room small but perfectly adequate. Plenty of hot water and decent shower etc
Stayed in October 2023
Reviewed: 16 October 2023
Martyn
United KingdomClean and nice room good location
Stayed in October 2023
Reviewed: 15 October 2023
Ali
United KingdomStaff Wendy! She was really rude in the morning as she virtually kicked me out even though I requested for late checkout.
Location and the peace and quiet atmosphere
Stayed in October 2023
Reviewed: 13 October 2023
Michael
United KingdomCar markings are a little complicated in that some have been rubbed out or overprinted but we managed.
Our second visit to this hotel. We like the rooms and comfy beds. It was clean and recently decorated rooms and VFM for a family of 4. The entertainment on the night we went was good and our type of music.
Stayed in October 2023
Reviewed: 12 October 2023
Wendy
United KingdomBreakfast could have been better supported by staff replenishing as items emptied eg tea coffee canisters milk etc and some of food areas. Was a bit hit and miss
Excellent location for visiting relatives and good clean hotel
Stayed in October 2023
Reviewed: 12 October 2023
Patricia
United KingdomWe didn't have breakfast.
Stayed in September 2023
Reviewed: 8 October 2023
Gilsenan
United KingdomThe shower head or pressure wasnt to strong , really tiny plates in breakfast area was a bit pityful, tv very small towels could have felt softer but otherwise good
Good parking, very clean room , breakfast room is huge & qood breakfast choice for the cost, the price of my room was excellent
Stayed in October 2023
Reviewed: 7 October 2023
Anne-marie
United KingdomThe cooked breakfast The scrambled eggs were disgusting They smelt and tasted foul. The Bacon was so hard and it was all stuck together in a sheet of rashers. The tea and coffee tasted stewed. Sadly the breakfast let the hotel down.
The room was clean and comfortable The grounds were well kept and tidy. The staff were lovely. For what we paid we were very happy I liked the croissant and fresh fruit and cereal options thankfully there were there otherwise would not have had anything to eat as the rest of the food was awful
Stayed in October 2023
Reviewed: 6 October 2023
Paul
United KingdomIt’s a little bit run down tired and dated and needs renovation. however it was priced fairly
The location was good and the hotel quiet
Stayed in October 2023
Reviewed: 29 September 2023
Lee
United KingdomHotel felt like it was midway through a renovation. Our room was in a very poor state. Different sections of the hotel feel in different stages between modern and tired.
Good location. Bed comfortable. Shower very good. And very dog friendly
Stayed in September 2023
Reviewed: 29 September 2023
Edward
United Kingdomprobably a different real ale.
Breakfast fine. Location, as we remembered, although last visit . we had a Swimming pool
Stayed in September 2023
Reviewed: 28 September 2023
Stephen
United KingdomValue for money
Stayed in September 2023
Reviewed: 26 September 2023
Paul
United KingdomNothing
Location and staff
Stayed in September 2023
Reviewed: 25 September 2023
Lindsey
United KingdomNeeds some tlc. No cocktails , no IoW gin, no tea/cake but advertised at the bar. No coffee in room and had to ask and only decaf
Rooms clean
Stayed in September 2023
Reviewed: 24 September 2023
Charlie
United KingdomNothing
The old building
Stayed in September 2023
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