As above

Price increased by over £20 since my previous stay a few months earlier. Was worth the previous price but not the new increased price.

Stayed in April 2024

The place appears to be suffering from a lack of investment, it's literally falling apart inside and out which is a shame given how grand it looks from a distance. I understand that it's a massive building for *only* 125ish rooms and the maintenance/upkeep costs must be astronomical. It could really do with a commited owner willing to invest for the long-term to really do it justice. Food - Breakfast was generally good apart from the scrambled(powdered) eggs that were tasteless and watery.

Wonderful building oozing with history. They don't make hotels like this anymore!

Stayed in May 2024

Dog friendly Friendly staff,

Stayed in May 2024

plug sockets by bed not accessible and the room was a little cramped.

The friendly atmosphere in the bar and the availability of board games. Lovely bright and airy shower room.

Stayed in April 2024

There are no ramps to enter the hotel which made it extremely difficult to go in and out of the hotel as both my wife and I are disabled. They have no disabled facilities which spoiled our stay a bit.

Staff friendliness, location

Stayed in May 2024

The first room we were given smelled of urine so we complained and were offered an alternative room that was much better. Some of the younger students in the restaurant could do with more training in fact the restaurant needed a manager to ensure people that needed to be charged for their meals did pay.

Adam was great. We had our dogs with us so not allowed in the dining room so he set us up a table in the lounge and brought our meals to us. That made the stay so nice.

Stayed in May 2024

The lift was tiny. Not easy to accommodate a wheelchair. It had to reverse in! The breakfast was poor. No eggs, little tomato and onion, the hot plate foods had been sitting out for some time the side plates were still all wet from the dishwasher., despite asking for more butter, only 6 portions were put in the basket, there was no room service for rhe 3 days we were there, on asking we were told it happened every 2nd day, the rooms were a bit small to accommodate a wheelchair and for guests.

Lovely Victorian hotel. It was clean and palatial situated overlooking Strathpeffer Square. A couple of good places to eat out in.

Stayed in May 2024

Obviously trouble with hotel finance. Bar badly understocked and not enough staff on duty. The staff who were there were friendly and helpful

Location and refurbished room with a view .

Stayed in May 2024

Bit run down and furnishings not all very fittings for surroundings. Needs TLC.

Lovely old building in great location. Staff was friendly. There was live music and dancing and a good crowd of people.

Stayed in May 2024

No soap in bathroom. Two broken hair dryers. Lamps not plugged in. Carpet dirty. Bar was nice friendly staff but some music would've helped the atmosphere

Friendly staff, good location, comfy bed.

Stayed in May 2024

location is superb

Stayed in May 2024

Bar very crowded.

Very pleasant staff.

Stayed in May 2024

The staff wasn’t very welcoming honestly

A little decadent but fascinating, old times’charme

Stayed in April 2024

The bar didn't open till late afternoon, having to request an iron instead of having one in room when already sent message about said iron

Staff were helpful.

Stayed in March 2024

No music in the place to give atmosphere. Main dinning Troon not open.Quality of food has changed.

I have stayed before 3 years ago

Stayed in April 2024

The car park could do with a good tidy up and removal of the mud!

Average room

Stayed in April 2024

This is a coach tour hotel so is tailored to meet a certain clientele. People smoking out front is not a great first experience, Room was adequate and beds were very comfy. The hotel is clearly dated and there were signs of water damage on the combed ceiling above one of the beds from a previous leak. There was a sign at reception saying that dinner had to be booked before 7pm so if you checked in after 7pm then there is no chance of evening food at the hotel. Breakfast was mediocre - the scrambled egg tasted of water and nothing else. Choice was limited although there was plenty of food and it was kept restocked.

Location is lovely and there was evening entertainment on in the bar for the coach parties which was unexpected, but added to the atmosphere.

Stayed in April 2024

It was clean and comfortable

Stayed in April 2024

Hallway carpets and ceilings were a bit dated and worn, but it didn't affect the stay. Did not have breakfast or use WIFI, so cannot comment on those.

It was a large quaint old Victorian-era hotel that has a large lounge and rooms on multiple floors. My single room was a decent size and both clean and comfortable. No issues with the room and was warm enough.

Stayed in March 2024

As there was no chef we had to go look for somewhere to eat an evening meal

Breakfast was fine

Stayed in April 2024

Location was great,a grand old hotel

Stayed in April 2024

N/A

Great location. Very pretty village. Easy parking.

Stayed in March 2024

Bit noisy on the Saturday night with the disco but super comfortable bed made up for it

Large comfortable room

Stayed in March 2024

Fruit at breakfast

Grand old hotel, affordable, practical.

Stayed in March 2024