The elevator into the lobby from the parking garage smelled like horses both days we were on property. That was strange!!! Also the room we initially checked in to had a clicking noise in the wall near the HVAC return. Once reported they did allow us to move to another room.

Location is good. Many options right outside the door to walk to.

Stayed in March 2024

Lady Manager was rude

Location

Stayed in January 2024

N/a

Very clean and the staff was wonderful!

Stayed in February 2024

Hot water flow was poor.

There are good restaurants near the hotel.

Stayed in October 2023

Everything was ok.. parking was craxy gotta park downstairs..

Nice area.. breakfast was good..

Stayed in October 2023

That we had to go home!

Service throughout the stay and more notably, during breakfast, was phenomenal. The location was perfect for our needs and the view of the North Hills area was great.

Stayed in October 2023

Location, location! The hotel's prime spot within this open concept mall made our stay incredibly convenient. The real star of our experience was David at the front desk. Despite our late arrival after a long flight, he went above and beyond to assist us, even granting a late check-out for the following day – a testament to what customer service is all about. Furthermore, the rooms were not only conveniently located but also comfortable, providing us with a relaxing retreat after our journey. Overall, our stay was made memorable by the thoughtful service, excelent location, and cozy accommodations.

Stayed in September 2023

Called about fridge not working and my room service never happened.

Decor and people in general were nice and smiley.

Stayed in September 2023

I had understood breakfast was included when I booked it & then found out it wasn’t.

Clean and the employees very pleasant

Stayed in June 2023

No balcony in all the rooms, no one notified us that there was a tv in the mirror in the bathroom, so we missed out on that experience. No microwave in the rooms for all that money. No indoor pool/spa anymore. False picture advertising online.

I liked the location.

Stayed in April 2023

The price for the value is way out of pocket. Should have been a 200 a night hotel, my bill should have been 675 ish with taxes, not 884

The price for this hotel was kind of expensive. Its Raleigh, not Los Angeles

Stayed in April 2023

I booked on booking.com for my wedding day and honeymoon stay. I requested for my room to be turned into a honeymoon suite which they said they could accommodate and we returned to a regular room. we were disappointed to say the least. I inquired with the front desk and the property said they booking.com never relayed that message to them. And the never offered to do anything to assist.

the location

Stayed in March 2023

no late night food

great location

Stayed in February 2023

I have stayed at a number of luxury hotels and I expected to pay an expensive price, Renaissance charged the premium price but fell short of actually being a luxury hotel. I will not go back.

Stayed in March 2023

Nothing

I really liked everything. Clean, hospitality of the people and the food. Bar had a good vibe.

Stayed in February 2023

The air conditioner and heater vent blows right at you in bed and we were only left one wash cloth

Stayed in November 2022

nothing

The location can’t be beat. it’s in the best area of north hills. you can walk to tons of cute shops including the movies

Stayed in October 2022

it was sold out and only one elevator was working.

very large rooms and bathrooms, very comfortable

Stayed in September 2022

Some fixes in the bathroom needed. No place to hang towels in the bathroom. Only one hook on the shower door that was broken. Toilet ran for 2 minutes in order to fill the tank. A guard was missing on the bottom of the shower door causing water to run out on the tiles and into the hallway. No place to sit other than the bed. The "chair" was so uncomfortable. Good concept with an attached table, but not as the only other place to sit in the entire room.

The location was perfect. Lots of shops and restaurants nearby. Free parking under the hotel was very convenient. Staff was wonderful. Jets in the shower were amazing. Bed is sooo comfortable!

Stayed in July 2022

I think the bar was pretty pricey for what was offered. The drinks were good but right outside you could get the same quality for 30% cheaper. I think they should think about that menu more.

The breakfast was great and the buffet was amazing. There were lots of options so vegetarians will be able to eat. The made to order omelette was phenomenal definitely worth the cost for the voucher in my opinion.

Stayed in July 2022

beds were a little firm for me, but not a big deal.

Great hotel in an excellent location. Plenty of shopping and restaurants right outside the front doors.

Stayed in June 2022

The location is perfect

Stayed in June 2022

Room showed some wear and tear that I did not expect for a 4* hotel. Hotel also sits in what is called a new development 'North Hills', which is ok for those who like new satellite developments far from the town, but makes it a less convenient option for those who want to explore Raleigh.

Worth noting are the friendly welcome and service at the reception, the free parking, as well as the convenient size of the room. I also welcomed complimentary use of umbrellas and the generally pleasant atmosphere of the hotel.

Stayed in May 2022

Really expensive for one night

Location

Stayed in April 2022