Sandy Lane, West Runton, Cromer, NR27 9QH, United Kingdom
#7 of 9 hotels in Cromer
Guests' ChoiceBased on 894 hotel reviews
7.8Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.8
Value for money
7.4
Free WiFi
6.9
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End of dialog contentReviewed: 20 April 2024
Deborah
United KingdomTv didn’t work properly - poor quality reception on it, for price of stay would have expected a smart tv
Lovely location, wonderful afternoon tea
Stayed in March 2024
Reviewed: 14 April 2024
Nicola
United KingdomNot the fault of the hotel but someone snored all night and I could hear every single one. The TV wasn't very good either. BBC 1, the news or cbeebies, thankfully I have sky on my phone for when I got back to the room after a busy day. I was excited for a cocktail after my day out but the gentleman said there from a bottle, not freshly made and for £9.95 I decided against it. My archers and lemonade was lovely though.
The pool was lovely and I found an hr in my dY to enjoy it. The room was clean with a welcome pack if I needed anything. The reception staff were lovely too esp the lady that checked me in. The bed was bigger than I expected and the bathroom was gorgeous. Even had a little sea view.
Stayed in April 2024
Reviewed: 11 April 2024
Jo
United KingdomDidn’t have breakfast
Stayed in April 2024
Reviewed: 3 April 2024
David
United KingdomEverything. Leisure reception not manned very often and access to pool difficult. No one answered phone and only able to get in with a visitor inside pushing the button
Stayed in April 2024
Reviewed: 2 April 2024
Rebecca
United KingdomNo hairdryer in the room and when we asked for one it was never delivered. No baby changing facilities or family changing rooms in the swimming pool.
Food was good. Friendly staff. Garden Rooms were good for families with the outside seating.
Stayed in April 2024
Reviewed: 2 April 2024
Ian
United KingdomNothing to report.
Room was comfortable, nice view. Breakfast wa very good. Situated in a quiet location, close to the Bittern Line station and within easy walking distance of the beach.
Stayed in April 2024
Reviewed: 11 March 2024
Andrew
United KingdomNothing to report
Professional well trained staff. Great gym to workout, desk area in bedroom allowing me to work. Very comfortable lounge.
Stayed in March 2024
Reviewed: 7 March 2024
Michael
United KingdomBar prices were high.
visiting locally so hotel was ideal. Food was to a good standard and the service from the staff was very good.
Stayed in March 2024
Reviewed: 1 March 2024
Thomas
United KingdomThe only bad thing was the food it was over priced & to be honest not that nice ( i had fish n chips )shame they had run out of crab & lobster but it was mid week & the latest time to eat so that's not really the kitchens fault the cooked breakfast was OK but loads of fruit /yogurts teas coffees ect
Super 5 star service staff were amazing felt very welcome like I was a family member I will be returning soon for a few days holiday in the summer best nights sleep after a stressful journey
Stayed in February 2024
Reviewed: 28 February 2024
Malcolm
United KingdomBit dated
Nice setting
Stayed in February 2024
Reviewed: 14 February 2024
Julia
United KingdomLift
Nice staff
Stayed in February 2024
Reviewed: 12 February 2024
Derek
United KingdomThe TV was next to useless. I do not watch a lot but it would be good to have been able to get a clear picture on at least one channel for some of the time. Honestly, only bad point I can muster.
The stay was good and food as expected, if not better.
Stayed in February 2024
Reviewed: 7 February 2024
Andrew
United KingdomA little rough around the edges. The rooms were fine but a few repairs had been done badly, and the TV was dreadful.
Nice staff, good bar, good gym for a hotel.
Stayed in February 2024
Reviewed: 6 February 2024
Peta
United KingdomPoor TV reception - Normal for Norfolk
Morning swim.
Stayed in February 2024
Reviewed: 1 January 2024
Neil
United KingdomPoor lunchtime food options, otherwise great
Stayed in October 2023
Reviewed: 29 December 2023
Anne
United KingdomClean warm pool staff excellent food
Stayed in December 2023
Reviewed: 10 December 2023
Viktoria
United KingdomFor me the bed was too soft, but that is personal preference.
Easy to find location, great room, lovely staff and decent breakfast in a dining room with a view. Didn’t have a chance to use the pool but the pic looked great. Public transport nearby to get into Sheringham/Cromer if the weather is not suitable for walking.
Stayed in December 2023
Reviewed: 10 November 2023
Caroline
United KingdomRoom was cold, thin duvet and no hot water for shower at 6am
Stayed in November 2023
Reviewed: 8 November 2023
Martyn
United KingdomNothing.
Lovely property and setting.
Stayed in November 2023
Reviewed: 7 November 2023
O'shaughnessy
United Kingdomdinner
afternoon sandwich, room
Stayed in November 2023
Reviewed: 1 November 2023
Melanie
United KingdomFamily room - no hot chocolate, no decaf and one pack of biscuits Shower was either scalding or cold Bath towels not big enough Small tv and picture did not fit to screen
Dinner half a lobster excellent and was listened to with dietary requirements Large double bed
Stayed in October 2023
Reviewed: 31 October 2023
Alan
United KingdomI’m afraid the bed was very uncomfortable. I feel every hotel should make an effort to improve this. (Some have of course) Sleep is important to everyone. I just don’t think there’s an excuse to have poor mattresses in rooms anymore. A simple foam mattress topper can help. I’m glad I only stayed one night. I wouldn’t want to be there any longer. My back was very painful the next day.
Only spent one night there. It seemed very nice. I had dinner and breakfast and was very impressed with both the service and quality of the food.
Stayed in October 2023
Reviewed: 22 October 2023
Mark
United KingdomStaff for the evening meal to enable all of us and dogs was really helpful. This in the bar area. Lots of flexibility.We were accomodated really well for our circumstances.
Stayed in September 2023
Reviewed: 16 October 2023
Robert
United KingdomNothing
Indoor swimming pools and great restaurant.
Stayed in October 2023
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