Could do with a few updates, the sofa cushions were a bit untidy and the bath and shower while spacious enough were difficult to use due to a confusing control system (took quite a while and both of us getting wet to work out how to change from body jets to shower to bath fill) even the Porter who came up with extra pillows couldn’t figure it out!

Nice building and lobby, we had the ‘Wow Suite’ so the room was large and comfortable

Stayed in May 2024

The room was tired, chips on furniture and skirting boards needed attention. Photo of room on booking.com was much bigger so was a little disappointed. Paid a good rate for the 2 nights (as slightly discounted), however would have been disappointed if full room rate paid.

Overall look for the property was lovely, and although not a large room as expected, the quirky nature made up for it. Nice touches such as underfloor heating in the bathroom, room slippers, soft pillows, comfortable bed, soft carpets, good beverage selection, varied lighting and large bathroom. Staff were very helpful.

Stayed in May 2024

Could not have a window open due to the smell of fuel or diesel from a generator we could hear

Rooms clean and comfortable

Stayed in May 2024

The bed was not too confortable

The location is great. We were first given a darl room which was a bit noisy from machines outside. We asked for a change in rooms and were given a nice light quiet room.

Stayed in May 2024

Its location to London City makes it more of a business traveller hotel - the area around it was very quiet on the weekend (which can also be a positive tbh). The window didn’t open and we couldn’t really do anything to change the temperature on the air conditioning.

Very centrally located, close to the barbican and walking distance to shore ditch neighbourhoods and spittalfields. Staff were very friendly and our room in the inner building was very quiet and the bed was comfortable.

Stayed in May 2024

Issue with broken flush in bathroom, but this was fixed immediately

Good value hotel. Staff were attentive and maintenance fixed a problem in the room within minutes of us reporting it to reception. Also, good breakfast.

Stayed in May 2024

The hotel is advertised as 5 star luxury, but for me it’s more a 4 star! Broken tiles in the toilet floor, water marks and stains / limescale in shower/shower screen. Wonky mirror, room decor & facilities Corridors smelled of old / mouldy and dirty. Bar staff not very friendly - specially the young lady.

Room size

Stayed in May 2024

The hotel is advertised as 5 stars deluxe, but for me it’s more a 4 star! Broken tiles in the toilet floor, water marks and stains / limescale in shower/shower screen. Wonky mirror, room decor & facilities Corridors smelled of old / mouldy and dirty. Bar staff not very friendly - specially the young lady.

Nice size room

Stayed in May 2024

The blind in the bathroom was stuck on an automatic roller ...making noise all night. Kept us awake. No big apology from reception. Location not central to West end so not ideal for me . Nice room though

Nice room

Stayed in May 2024

Our room was very small and no view.

The entrance was impressive. The hotel itself was quite impressive. Staff friendly.

Stayed in April 2024

Cooked breakfast was served on hot plates could have been freshly cooked

Location perfect as I was at a black tie function at the brewery

Stayed in May 2024

Room like a box....window like a matchbox. Far too small & poky for the coat. Not value for money 😕

Location for event

Stayed in May 2024

Efficient, great rooms, quiet

Stayed in April 2024

Nothing

Very nice ambiance and support of staff.

Stayed in May 2024

Expected a much larger room, the pictures of deluxe double room were nothing like the room we had, it was significantly smaller. I have had a larger room in an easy hotel or travelodge. The surfaces needed dusting and the toilet water was consistently running. And the plugs by the bed side didnt work at all. I was really disappointed that the pictures didnt live up to the room we got, there isnt even a similar looking room used in the pictures

The hotel was nice, and it was a very convenient location for us, staff were friendly and the room was tidy

Stayed in May 2024

Rooms a bit small and outdated. Carpet stains for example

Beautiful and modern on the whole. Staff are excellent and very helpful.

Stayed in May 2024

Hotel charges £19 for breakfast which for what they offer is quite pricy . Other hotels charge £10/£12 and there’s bigger selection of produce available.

It was clean , room was quite big and air conditioning worked very well .

Stayed in April 2024

The room was very small and dark. There was absolutely no view and as such if was difficult to tell what time it was. The bathroom wasn't spotless. It was impossible to open a window.

The location was ideal. The room was warm. The TV and kettles worked. There were toiletries in the bathroom.

Stayed in May 2024

Rooms were a bit dated and simple cosmetic things should really have been taken care of, for example old blind runners and screw holes in the wall. It wouldn't take long to fix them up - they really brought down the room and made it not feel like a 5" experience. Blind on one of the windows was completely broken and you had to un-velcro it and it just hung from strings on the window - really not acceptable for a 5*. Room was quite small.

Staff were very friendly and bed was extremely comfortable. Heating system worked well so could manage the temperature in the room and keep it nice and cosy. Shower and bathroom were lovely. We had all the things we needed in the room like an iron, dressing gowns, toiletries etc. Special shout out to Alock on reception, he was warm and kind and was a pleasure to deal with.

Stayed in April 2024

No real activities no bar resteraunt

Nice architecture, welcoming

Stayed in April 2024

The fridge was not cold enough and the vegetarian sausages are not good. I would recommend ‘This’ sausages

Very beautiful, amazing breakfast and excellent staff.

Stayed in April 2024

For such a great location the hotel experience was a let-down. With all of the history I asked t eh staff nd teh concierge for details on. teh Whitbread heritage, they knew nothing, such shame. I returned to the hotel after an evening at an event at 11:05 and had hoped to have a nightcap - no bar for residents, really, this is London! So, thought we'd nightcap from our Mini-bar but that was just an empty fridge. The room was tiny (I know I have stayed in plenty of London hotel rooms) but the windows were like those of a prison, so even when the sun came out the next morning there was no light in the room, quite depressing.. So, a poor experience for a 4* hotel and I doubt I'd return.

Location, perceived quality, great building.

Stayed in April 2024

room is dated with alot of wear and tear could use updated

staff were helpful and friendly facilities were clean and hotel near multiple tube stations

Stayed in April 2024

On second day when housekeeping asked to do room , since we were still in room we told them to return later. They never came back to do room in 4 days

Nice design and centrally located.

Stayed in April 2024