52 Chiswell Street, City of London, London, EC1Y 4SB, United Kingdom
#774 of 1,008 hotels in London
Guests' ChoiceBased on 4303 hotel reviews
7.0Cleanliness
7.8
Comfort
7.9
Location
8.4
Facilities
7.2
Staff
8.0
Value for money
6.9
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Julia
United KingdomThe room was tired, chips on furniture and skirting boards needed attention. Photo of room on booking.com was much bigger so was a little disappointed. Paid a good rate for the 2 nights (as slightly discounted), however would have been disappointed if full room rate paid.
Overall look for the property was lovely, and although not a large room as expected, the quirky nature made up for it. Nice touches such as underfloor heating in the bathroom, room slippers, soft pillows, comfortable bed, soft carpets, good beverage selection, varied lighting and large bathroom. Staff were very helpful.
Stayed in May 2024
Reviewed: 13 May 2024
James
United KingdomCould not have a window open due to the smell of fuel or diesel from a generator we could hear
Rooms clean and comfortable
Stayed in May 2024
Reviewed: 13 May 2024
Laura
SpainThe bed was not too confortable
The location is great. We were first given a darl room which was a bit noisy from machines outside. We asked for a change in rooms and were given a nice light quiet room.
Stayed in May 2024
Reviewed: 13 May 2024
Sabine
GermanyIts location to London City makes it more of a business traveller hotel - the area around it was very quiet on the weekend (which can also be a positive tbh). The window didn’t open and we couldn’t really do anything to change the temperature on the air conditioning.
Very centrally located, close to the barbican and walking distance to shore ditch neighbourhoods and spittalfields. Staff were very friendly and our room in the inner building was very quiet and the bed was comfortable.
Stayed in May 2024
Reviewed: 13 May 2024
Ingrid
United KingdomIssue with broken flush in bathroom, but this was fixed immediately
Good value hotel. Staff were attentive and maintenance fixed a problem in the room within minutes of us reporting it to reception. Also, good breakfast.
Stayed in May 2024
Reviewed: 12 May 2024
Natercia
GuernseyThe hotel is advertised as 5 star luxury, but for me it’s more a 4 star! Broken tiles in the toilet floor, water marks and stains / limescale in shower/shower screen. Wonky mirror, room decor & facilities Corridors smelled of old / mouldy and dirty. Bar staff not very friendly - specially the young lady.
Room size
Stayed in May 2024
Reviewed: 12 May 2024
Natercia
GuernseyThe hotel is advertised as 5 stars deluxe, but for me it’s more a 4 star! Broken tiles in the toilet floor, water marks and stains / limescale in shower/shower screen. Wonky mirror, room decor & facilities Corridors smelled of old / mouldy and dirty. Bar staff not very friendly - specially the young lady.
Nice size room
Stayed in May 2024
Reviewed: 12 May 2024
Cahill
United KingdomThe blind in the bathroom was stuck on an automatic roller ...making noise all night. Kept us awake. No big apology from reception. Location not central to West end so not ideal for me . Nice room though
Nice room
Stayed in May 2024
Reviewed: 12 May 2024
Wendy
United KingdomOur room was very small and no view.
The entrance was impressive. The hotel itself was quite impressive. Staff friendly.
Stayed in April 2024
Reviewed: 12 May 2024
Edward
United KingdomCooked breakfast was served on hot plates could have been freshly cooked
Location perfect as I was at a black tie function at the brewery
Stayed in May 2024
Reviewed: 12 May 2024
Trish
United KingdomRoom like a box....window like a matchbox. Far too small & poky for the coat. Not value for money 😕
Location for event
Stayed in May 2024
Reviewed: 10 May 2024
Ian
United KingdomEfficient, great rooms, quiet
Stayed in April 2024
Reviewed: 7 May 2024
Hanneke
NetherlandsNothing
Very nice ambiance and support of staff.
Stayed in May 2024
Reviewed: 6 May 2024
Liza
United KingdomExpected a much larger room, the pictures of deluxe double room were nothing like the room we had, it was significantly smaller. I have had a larger room in an easy hotel or travelodge. The surfaces needed dusting and the toilet water was consistently running. And the plugs by the bed side didnt work at all. I was really disappointed that the pictures didnt live up to the room we got, there isnt even a similar looking room used in the pictures
The hotel was nice, and it was a very convenient location for us, staff were friendly and the room was tidy
Stayed in May 2024
Reviewed: 5 May 2024
Craig
United KingdomRooms a bit small and outdated. Carpet stains for example
Beautiful and modern on the whole. Staff are excellent and very helpful.
Stayed in May 2024
Reviewed: 3 May 2024
Simon
United KingdomHotel charges £19 for breakfast which for what they offer is quite pricy . Other hotels charge £10/£12 and there’s bigger selection of produce available.
It was clean , room was quite big and air conditioning worked very well .
Stayed in April 2024
Reviewed: 2 May 2024
Carol
United KingdomThe room was very small and dark. There was absolutely no view and as such if was difficult to tell what time it was. The bathroom wasn't spotless. It was impossible to open a window.
The location was ideal. The room was warm. The TV and kettles worked. There were toiletries in the bathroom.
Stayed in May 2024
Reviewed: 2 May 2024
Rachael
United KingdomRooms were a bit dated and simple cosmetic things should really have been taken care of, for example old blind runners and screw holes in the wall. It wouldn't take long to fix them up - they really brought down the room and made it not feel like a 5" experience. Blind on one of the windows was completely broken and you had to un-velcro it and it just hung from strings on the window - really not acceptable for a 5*. Room was quite small.
Staff were very friendly and bed was extremely comfortable. Heating system worked well so could manage the temperature in the room and keep it nice and cosy. Shower and bathroom were lovely. We had all the things we needed in the room like an iron, dressing gowns, toiletries etc. Special shout out to Alock on reception, he was warm and kind and was a pleasure to deal with.
Stayed in April 2024
Reviewed: 2 May 2024
Louis
United KingdomNo real activities no bar resteraunt
Nice architecture, welcoming
Stayed in April 2024
Reviewed: 1 May 2024
Abby
United KingdomThe fridge was not cold enough and the vegetarian sausages are not good. I would recommend ‘This’ sausages
Very beautiful, amazing breakfast and excellent staff.
Stayed in April 2024
Reviewed: 30 April 2024
Jamesinyork
United KingdomFor such a great location the hotel experience was a let-down. With all of the history I asked t eh staff nd teh concierge for details on. teh Whitbread heritage, they knew nothing, such shame. I returned to the hotel after an evening at an event at 11:05 and had hoped to have a nightcap - no bar for residents, really, this is London! So, thought we'd nightcap from our Mini-bar but that was just an empty fridge. The room was tiny (I know I have stayed in plenty of London hotel rooms) but the windows were like those of a prison, so even when the sun came out the next morning there was no light in the room, quite depressing.. So, a poor experience for a 4* hotel and I doubt I'd return.
Location, perceived quality, great building.
Stayed in April 2024
Reviewed: 30 April 2024
Sophie
United Kingdomroom is dated with alot of wear and tear could use updated
staff were helpful and friendly facilities were clean and hotel near multiple tube stations
Stayed in April 2024
Reviewed: 30 April 2024
Jankarl
MaltaOn second day when housekeeping asked to do room , since we were still in room we told them to return later. They never came back to do room in 4 days
Nice design and centrally located.
Stayed in April 2024
Reviewed: 29 April 2024
Sverre
DenmarkNot that we necessarily didn’t enjoy our stay, but to call it a 5 star hotel would be a stretch. Bit rundown and poor noise isolation between rooms and hallway.
Super location with the historical Barbican right next door.
Stayed in April 2024
Schiphorst, Netherlands
Agia Pelagia, Greece
Mexico City, Mexico
Rimini, Italy
Vytina, Greece
Kraków, Poland
Vasilikos, Greece
Manila, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content