Aldwych, Westminster Borough, London, WC2B 4DD, United Kingdom
#504 of 1,012 hotels in London
Guests' ChoiceBased on 2118 hotel reviews
7.9Cleanliness
8.5
Comfort
8.6
Location
9.5
Facilities
8.0
Staff
8.6
Value for money
7.2
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End of dialog contentReviewed: 13 May 2024
Stewart
United KingdomWould of like a view.
The breakfast was amazing. The hotel was in minutes of where we wanted to go.
Stayed in May 2024
Reviewed: 12 May 2024
Chance
United KingdomBreakfast was good but understaffed so waiting around to be seated and service to stretched Food was still good and breakfast room amazing
Reception staff very helpful and allowed us to get our room early
Stayed in May 2024
Reviewed: 9 May 2024
Matthew
United KingdomDefinitely not worth the amount of money paid. Had a nice room, but after paying best part of £430! to be charged for drinks out of the mini bar and not included in the price. I’d have expected something a little more value for the money spent
Location was perfect, hotel was very nice and polite staffing.
Stayed in May 2024
Reviewed: 2 May 2024
Robert
United KingdomScrambled egg was not creamy and over cooked.
Cooked breakfast was poor
Stayed in May 2024
Reviewed: 29 April 2024
Judith
United KingdomWe booked dinner b&b. Bit disappointed to realise most people in restaurants were on a groupon deal which would have been better value for us. Waiting staff a bit chaotic...but Realize Brexit has stuffed service sectors. Hotel is still iconic.
Stayed in March 2024
Reviewed: 26 April 2024
Robert
AustriaThe legs of the chairs in the main diningroom need gliders the oiconstant scratching when a 100 guests get up and down is really annoying
location
Stayed in April 2024
Reviewed: 21 April 2024
Stephen
United KingdomNothing save above.
Everything save pool etc not available due to renovation.
Stayed in April 2024
Reviewed: 20 April 2024
Deborah
United KingdomIt took a while to be served coffee one morning. We had to ask 3 people. Next time we we're served within minutes of sitting at the table.
Breakfast selection was very good and restaurant was a lovely, grand setting. Most staff were friendly and helpful.
Stayed in April 2024
Reviewed: 19 April 2024
Michael
United KingdomCouldn’t get tv to work , drinks extremely expensive
Staff very friendly and helpful
Stayed in April 2024
Reviewed: 17 April 2024
Chris
United KingdomGreat hotel in a top location within minutes of Covent Garden and Leicester Square. Very friendly and helpful staff and a superb breakfast :)
Stayed in April 2024
Reviewed: 8 April 2024
Rachel
United KingdomI miss the pool , this is usually the reason i stay at this hotel. I missed having a bath in the bath room.
Breakfast. Location
Stayed in April 2024
Reviewed: 30 March 2024
Georgios
Saudi ArabiaBreakfast quality can be better.
Location and personel.
Stayed in March 2024
Reviewed: 30 March 2024
Andrew
United KingdomRoom with a view - didn’t have one!
Location
Stayed in January 2024
Reviewed: 28 March 2024
Jim
United KingdomGreat location
Stayed in March 2024
Reviewed: 26 March 2024
Brown
JerseyBed was very hard, bathroom was a little tatty.
Staff, location and breakfast
Stayed in March 2024
Reviewed: 25 March 2024
Jacqueline
United KingdomNothing
Location
Stayed in March 2024
Reviewed: 25 March 2024
Colin
United KingdomThe toilet facilities in the bar area were not up to the standard I would expect in a hotel such as this
It's in a great location
Stayed in March 2024
Reviewed: 17 March 2024
Iain
United KingdomNothing
Great Location, Clean and Friendly & Professional Staff.
Stayed in March 2024
Reviewed: 16 March 2024
Stephen
United Kingdomroom makeover late -done at 1600 hrs - staff could not speak English. Service slow in the Bar - left to go to hotel next door. Breakfast service unable to cope with demand - should have a booking system especially for Sunday mornings. Staff polite but overcome with demand.
bathroom disability facilities
Stayed in February 2024
Reviewed: 11 March 2024
Andy
United KingdomThe light system in the room was a bit confusing at first, ok once we sorted it out. Could do with a bath mat as the bath became slippery during a shower and could be dangerous getting out when finished, could also do with more milk pots top go with the tea and coffee, ability to make 10 drinks but only 2 milk pots, may seem petty but just an observation.
Location for the west end theatres was superb, the room was clean and bright and felt fresh. The Scottish guy on the doors was really friendly and helpful. Breakfast was tasty and had a good selection apart from no roll, only bagels or bread. The glass of Champagne was a pleasant surprise and went down well with the salmon.
Stayed in March 2024
Reviewed: 8 March 2024
Linda
United StatesBed
Better beds. Unbelievably hard mattress.
Stayed in March 2024
Reviewed: 6 March 2024
Paul
United KingdomThe overhead shower in the bath couldn’t be controlled , for temperature or flow ,very bad ! Room 502
The staff were great!
Stayed in March 2024
Reviewed: 6 March 2024
William
United KingdomExcellent location for theatres staff very attentive all round great value for money.
Stayed in March 2024
Reviewed: 4 March 2024
Yuli
IndonesiaThe pool was not available
The location
Stayed in December 2023
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