My toilet didn’t seem to flush well but when I went to one of the other bathrooms on the resort it seemed similar.

Everything was amazing! The room was spacious, the pools were beautiful, the food was so good, the resort was also close to little shops and restaurants. I had such a great time that I’m already planning my trip back.

Stayed in May 2024

Could not get hot water in the shower, it was lukewarm.

Amazing breakfast buffet, spacious rooms, transfer to the beach and the shopping center. My 6yo son liked the kids' club very much and didn't want to leave. Facilities are shared with Marriott Gardens.

Stayed in May 2024

The beach is 10 minutes away by shuttle or a 15-minute walk from the hotel. However, it is not suitable for swimming due to the presence of many algae, though it is fine for sunbathing.

The hotel is excellent. The breakfast offered a wide variety of delicious options. The room was spacious and comfortable. The hotel offers excellent facilities and a wide range of amenities.

Stayed in May 2024

Perhaps the breakfast area could be a bit bigger as some days it was very packed and noisy. The beach needs to be kept clean and the plastic needs to be swept up and taken away every day. We noticed that this was the worst it has ever been for plastic on the beach.

We have stayed at this hotel on numerous occasions and the hotel never disappoints. The staff are friendly and helpful and I must mention the Guest Relations Team are excellent and go way above to help. Special mention to Kezia and her team. The breakfast is also excellent and has an excellent selection of western food and Asian food. The coffee is also very good. You are made to feel like a special guest and not just a customer.

Stayed in May 2024

I had a animal in the roof of my room eating something at night

The layout with the pools is very thought threw

Stayed in May 2024

The pool was great, the staff was super friendly and helpful. The location was convenient with shop, supermarket and eatery near by. There is shuttle service to beach club and bali collection. Indran was really polite and helpful with any request we ask for

Stayed in May 2024

Didn’t have breakfast

Stayed in April 2024

There is nothing not to like! It was the perfect stay for us as a family. Had everything we needed so we didn’t actually leave the resort much at all! We stayed 5 nights and wish we had booked longer. Staff were so friendly they couldn’t do enough for us! The pools were amazing, kids club always had fun things for the kids and the room was clean and spacious! Food was also yum!

Stayed in May 2024

Towels were very thin Pool needs resurfacing

Location was great

Stayed in April 2024

Second we really loved the pool area with lots of trees and plants kudos to the pool designers and landscape designers you created an awesome paradise.

First of all me and my wife really loves the room, because it’s very spacious and the bed and pillows was great I had a very comfortable sleep.

Stayed in May 2024

Busy/ tourists hot spot

Pool facilities and activities for everyone

Stayed in May 2024

Great service, good food. And great leisure facilities

Stayed in May 2024

pool cant swim cause of scare of snake !

break first good room condition very good !!

Stayed in May 2024

Our stay in this hotel was fantastic - incl. everything. The rooms, sweeming pools, facilities, food, the green environment. Hope to be there one day again.

Stayed in May 2024

Quite pricey compared to other accommodations

Good facilities and breakfast

Stayed in May 2024

- Food and drinks are as expensive as in Australia. Eating nearby the hotels is less than 50% prices than eating at the hotel. The noise insulation in the rooms is very bad ( we stayed at level 2). I could heard when people were taking showers from the other rooms and also when closing the doors. Hopefully there is something that they can improve.

Great location, great customer service and very clean rooms.

Stayed in May 2024

Pool

Stayed in April 2024

- the breakfast was very nice for vegans, but the labels on allergens and plant-based food were not so clear (they were not there at all) At some moments I had to wait several minutes so many staff members to find out if porridge contained cow milk (it did) as there were no labels. but there were still many options. - the ac was blowing directly on the face which was a bit too much when asleep but not too bothering - rooms were a bit outdated, and the TVs kind of old but honestly we did not come to Bali to watch tv so this is really really minor, especially when contrasted to the overall structure of the hotel which was great

- breakfast was so yummy, and so many options for vegetarians and vegans - the pool area is very nice and relaxing - the bed was big and very comfy. The pillows were so nice and cosy! And they brought more pillows and blankets when we requested - very easy to use safe - nice bathtub - they gave free bottled water to drink and brush our teeth - the room service was so great, many options, and good options 24 hours. The options had good labelling on allergens and plant-based meals - the hotel staff was amazing, so caring, polite and nice. We fell ill with Bali belly during our trip and everyone was so kind and nice, arranging a doctor for us, making us rice porridge and toast and calling us to check in. It was very easy to extend our stay one night because of it, we are overwhelmed with gratitude and with the staff's kindness. Thank you so much! - shuttle to and from the beach are a plus definitely

Stayed in May 2024

Beautiful and clean amazing pool and facilities

Stayed in May 2024

The breakfast was 100% the same everyday and if you are not into asian breakfast with soups and noodles every day, it can be difficult. The prices at the bar were quite high. With 21% taxes you could end up with +10€ per cocktail

The room with direct access to garden and pool Staff was very nice Clean Nice beach accessible with shuttle

Stayed in May 2024

N/a

Everything from staff breakfast amenities so clean and tidy everywhere was walkable for us

Stayed in April 2024

The food and beverage service and options around the pool weren’t as good as the last time I stayed. Spa treatment was disappointing.

The pool and surrounds are so relaxing and tranquil. Housekeeping was excellent.

Stayed in April 2024

The room AC was not working properly. It was a bit hot inside of the room

We love the Pool .It was awesome . The morning buffet breakfast was amazing. Lot's of options to choose with different kinds of tropical fruits.

Stayed in April 2024

Honestly, it was the most perfect stay. I can't think of a thing I didn't like! If I had to pick something that could be improved, it would be breakfast. The buffet breakfast was a bit pricey (for Bali) at around $25/head AUD. Though it is very impressive, and offers so much! But not everyone likes a big buffet breakfast! There wasn't really any other breakfast options in the resort or within walking distance that were open before 10am. So breakfasts were a bit challenging. As a family of 4 we didn't want to spend AUD$100 every day on breakfast especially if we only wanted something light such as some fruit or an egg on toast. You also couldn't order room service breakfast before 6.30am on the day (ie. you can't order the evening before), and choices were limited with everything being packaged together in most cases to create quite big breakfasts, which again didn't suit us. It would be really great if other more simple breakfast options were available within the resort, to cater for early risers and those who like to eat a small, healthy breakfast.

Loved absolutely everything about this place! Resort was stunning, gardens are GORGEOUS, fantastic pools, amazing buffet breakfast and wonderful lunch/dinner/snacking food choices at the various bars & restaurants within the resort. The staff are the friendliest people and soooo helpful. Nice comfy rooms, and various activities available such as cycling or table-tennis and a really good gym which we used daily. Bottles of water are provided in the room (free) every day AND housekeeping would pop back in to turn our beds down in the evening & write us cute notes! The resort is in a great location, a short walk to Bali Collection Shopping Centre or to the beach, and the Nusa Dua food and shopping strip is literally right next door, with lots of great bars and eateries just a walk away. There is a Money changer right in the reception and his rates were always better than the money changers in the street. The desserts in the foyer bar are amazing - especially the cheesecake! They are made onsite by some very clever chefs! The staff in this bar were always so friendly & we loved hanging out here in the afternoon, or in the evening, as it overlooked the pool. We just left this resort and can't wait to go back!!!

Stayed in April 2024