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Stayed in March 2024

infrastructure e.g. furniture, bathroom is old, needs replacement. Carpets are very old and look extremely dirty/odd......please take it out.....replace quickly....

Comfortable bed; excellent breakfast buffet Staff is excellent & very service minded

Stayed in September 2023

The towels are old and torn

The room is clean

Stayed in July 2023

ticket free parking for guest hotel is verry annoying..we must ask to staff hotel to give free parking..i supposed to be just input the number for quest car...i should rate 5 star because of this..i just rate 4 star

the prize and location is good...

Stayed in July 2023

the towels are old!!! ripped on the sides…

location close to mall

Stayed in June 2023

i found smell towel (4 towel!!) when wet the carpet looks like not clear enough (dust & rather smeel)

location is very good, near the shopping center. rooms spacious. many connecting rooms

Stayed in April 2023

room linen is old and torned out. needs to be changed and fresh.

Stayed in December 2022

Shower water was not enough hot. Colour of water is brown . I guess it is old pipe system. Better have a filter to clearn water

Spacious room. Cleanning quality better than before. Pillow is hard enough

Stayed in December 2022

Room 848 very noise at night time and wifi not stable

Stayed in October 2022

The room needs to be a deep cleaning as both our kids had an allergic when playing in the room (We didn't report or complain to the hotel about this issue, we only asked Housekeeping to vacuum our carpet)

Good location with a mall at the next door Good room size Good staff hospitality

Stayed in September 2022

hard to reach air con slow to respond

inside a shopping mall bidet

Stayed in June 2022

The drainage in the bathroom was a bit of a problem in our rooms. It was draining, but it was relatively slow, so you might flood the bathroom if you showered for too long.

The hotel has that old-school luxury with a modern touch. It has that spacious room and spacing that the old hotel has with a new and contemporary interior. The reception lobby is huge which many new hotels do not incorporate. It is located within the heart of Semarang and in the exact location as Paragon mall with restaurants, shops, a supermarket, and a cinema. It is very convenient if you suddenly need something you can just walk to the mall and get it. The room itself is nice and clean and the food is good as well.

Stayed in May 2022

Cleanlines

Good location in Paragon Mall

Stayed in April 2022

breakfast is very poor

location is very good

Stayed in April 2022

water tap too strong head shower and hand shower flowing at the same time

size of the room

Stayed in March 2022

The hotel need urgent refurbishment!!! Towels are stiff (i guess they skip the softener) and smell like chemical. Shower has poor water pressure. You can definitely tell that the hotel is trying to cut some budget from the small things such as the kind of napkin they use at breakfast, the access card case using a plain white envelope you usually find at convenience store, the amenities. Breakfast is poor. Its not worth the price.

The location and connection to the mall is a plus. The staff is really trying to do their best. Car park is good, plenty of space.

Stayed in December 2021

Clealiness Poor room amenities for 5 star hotel

Location

Stayed in December 2021

need to renew or fix interior, and sanitary

Location

Stayed in November 2021

Actualy I was a little hesitant about booking at this hotel again, I have booked twice in 2021, 2022 and found the room was not clean, But because I needed a large room for my family I was forced to try again hoping that the hotel will be improved It turns out even more disappointing, Room furniture too old n dusty, not well maintain at all Smelly bathroom, sink clogged even room telephone didn't work, we called the staff, the response was very slow we even have to come to receptionist since no staff coming after requested Iit really doesn't have 5 star value, Ffrom cleanliness, staff the nor the stabdard quality of services.

The location

Stayed in April 2024

The service had gone down majorly, we had 3 rooms booked and all 3 were dirty and service was horrendous!!

Honestly, i stay in PO every time im semarang on business, but this year was a disaster. Everything was disappointing, the staff, the rooms the service. We had to cut our stay and change hotels.

Stayed in March 2024

They don't maintain the equment in the room, the refrigerator doesn't work, in fact, it is warm inside the fridge and the knop to set the coller/temperature is damage. The air conditioning doesn't work properly. I set the temperature to the lowest and set the fan speed to highest but still pretty warm in my room. The worst is when I checked out and asked to have a printed invoice for my office and the Receptionist said I can't get it, because I booked tnrough Booking.con, I should use the one from Booking.com. in which I never get such issue in many other hotels that I also booked from Booking.com. I left the Receptionist without the invoice. Later on, my colleague, who I booked his room together with me through Booking,com, checked out, and he asked for the invoice, the Receptionist gave it without any comment. Just a few minutes different the service is completely different. I feel that I was treated differentlt, because I am a local Indonesian, while my colleague is the western guy from Netherlands. This is totally unacceptable and very unppropriate acts of the Receptionist, which make me to decide for not to go this hotel again.. forever.. because of such ridicoulus and unacceptble treatment. Shame on you local Receptionist!!!!!

The location is in the city and connect to the shopping mall.

Stayed in March 2023

The hotel needs maintenance and refreshment in many areas. Carpets and wallpapers were smelly and stained. Bed sheet had holes (torn). I found remaining trash in the bathroom from the previous guest. I didnt complain, just cleaned it by myself. Room is dark and smelly, for some reason it is their standard to close the curtain before the guest come in, which avoid sunlight to get in. So when guests came in, it felt murky and depressing.

Location is great, at the central. Pool is okay. Club lounge is okay. I like the lemongrass air freshner at the common area.

Stayed in December 2022

The parking lot is located at 7th floor where it's a bit uncomfortable to get there by yourself. Fortunately, vallet parking is available so we don't need to drive all the way to the parking lot,

Quick check-in and check out. Nice hotel ambience. Good location in the central of the city with a big mall located just next door. Clean bedroom with comfy bed.

Stayed in December 2022

The carpet not clean, the towel broken, the toilet was dirty and smelt not good, and the lift indicator light its off.

The location connected to the mall

Stayed in December 2022