The room was lovely with all sorts of amenities, but for some reason no hair dryer. It would have been good to dry my hair after my swim.. The hotel is all on one level - which means the corriders are very long. There were lots of processes at check-in which took about 10-15 minutes just standing at the counter. The cash deposit seems unnecessarily complicated as the room wasn't checked before it was returned to me.

The service from the staff at the pick up from the airport was exceptional - I've not experienced such professionalism and care on this before. I would stay there again just for the ease of transfer on arrival, which I can't overstate, was amazing. The restaurant is lovely and I had a very good and welcome meal there that evening. The breakfast choices the next morning were also very good. The leisure area is lovely again with attentive, helpful staff a huge swimming pool, sauna and steam room. All great!

Stayed in March 2024

Only one complaint, the french fries with the meals are dreadful! Overcooked and hard.

Large room, comfortable bed and very clean. Friendly staff. Good shuttle bus.

Stayed in February 2024

The spa and the massage was SUPER

Stayed in February 2024

My room was too far from reception, restaurant and pool facilities- a 4-minute walk away in a different wing with no facilities.

Large rooms, clean, comfortable and good location close to the airport.

Stayed in February 2024

I guess the restaurant menu can be improved.

Location. Great money value. Spa is so good after a long trip. Room clean and comfortable. Quiet. Been staying here for years.

Stayed in February 2024

The location of the hotel is very convenient for transit stay. Also the hotel provides for transportation to and fro from the airport. The hotel is neat and good for a nights rest and recovery before or after reaching Jakarta. Also the hotel has a nice restaurant so you don’t have to step out of the hotel during your stay.

Stayed in February 2024

the room was dull and there is absolutely nothing to do around the hotel, if you have time left you are bound to stay in the lobby or in the restaurant; no benches or paths around the hotel though there is a small but nice green area right beside it, no chance to use the gym if you don`t have the outfit

Good, ample breakfast, airport transfer, kind, accomodating staff, clean though simple rooms, surprisingly good on-site restaurant (very expensive by indonesian standards)

Stayed in January 2024

The reception is quite busy when I checked in costed me around 15 mins as the staff was distracted by other things.

This hotel close to the airport as they also offer the shuttle service which is good! The room is quite spacious and they will drive you to the room by golf car if your room is a bit far from reception. Everything is good in general.

Stayed in February 2024

very convenient to airport. Good breakfast.

Stayed in February 2024

nothing

Nice and comfortable hotel near the airport. Great free shuttle from and to airport. Close to airport, you do not have to sit in Jakarta's famous traffic jam's Rooms are spacious and clean, they clean rooms every day. Nice spa and pools, they even have saunas there. Great massage services. Breakfast has lot's of choices. Rooftop bar is nice and food there is great. We stayed there twice during our trip and enjoyed both stays.

Stayed in January 2024

This booking was made for me by my son, I provided my credit card and the card was supposed to be charged prior to arrival. They didn't do that and my son had to produce his card to pay anyway, Was a shame as I had given it to him as a gift.

Lovely service from the staff with pick up and drop off to airport. Good facilities.

Stayed in February 2024

Close location with easy pick up and drop off

Stayed in February 2024

Still can hear noise from the other room..

Modern design,clean,near to airport and helpful staff

Stayed in February 2024

They have a shuttle bus from the airport so it's easy to travel back and forth. But the area of the hotel was not so interesting. But not a big deal.

Many facilities, and they have the best pillows I have ever slept on. The bed itself was also very good. Nice shower and clean.

Stayed in February 2024

Hang around the pool was way too hot due to the pool being covered by the building. There was no wind running.

Breakfast was great and very complete, rooms were spacious and clean. Staff was very friendly and helpful.

Stayed in January 2024

Nothing! It was great

We booked this hotel for an early morning flight back home. It is probably the best hotel for value for money that you will find! Great pool, gym and spa facilities. The food in the restaurants was delicious and a great price. The cocktails on the roof top bar were excellent. The rooms were big, clean and the beds were comfy. All the staff were welcoming and really helpful and the airport shuttle was an added bonus! You honestly couldn’t get a better hotel for this price!

Stayed in February 2024

Deposit IDR 50.000 is still charged on my credit card after three weeks, although I haven't used it at all during my stay (all payments were made on the spot). I have contacted the hotel twice already by email and now the hotel did ask for proof (credit card statement). Since this occured last year already it seems their protocol and in my opinion too much of a hassle for guests afterwards. My advice to other guests: pay your deposit in cash!

- Employees: smiling, greeting and facilitating - All facilities available for a four star hotel - Free shuttle from and to the airport: good communication via WhatsApp before your arrival at the airport - Breakfast: excellent breakfast buffet with local and western food

Stayed in February 2024

The roof bar does not open in the day time, even just to sit out, would be good to allow people to enjoy the views and fresh air during the day

Everything liked

Stayed in December 2023

I’ve stayed here many times, very close to airport & ideal for stop over.

Stayed in February 2024

The room. Very simple. The toilet light was dark

All the facilities are good and the staff are very polite

Stayed in February 2024

Great services

Stayed in February 2024

The hotel is somewhat remote so cannot walkout and find local restaurants. Having said that as an airport hotel it has everything you need.

Staff very friendly. Food good in restaurant and the transfers handy for the airport . Nice rooftop bar where you can watch the planes taking off and landing. Not noisy though.

Stayed in February 2024

Helpfulfess of the staff, comfortable room and bed

Stayed in January 2024

The only reason I wouldn’t give the hotel 9/10 out of 10 is that the air con would make a loud banging / knocking noise at randoms times throughout the night which made us jump at times.

The hotel is immaculate - everything from the design to the finish of the lobbies / restaurants / cafes / rooms is impressive. The room itself was spacious and modern. The spa facilities were amazing - really nice to be able to use the sauna / steam room / various pools and gym during our stopover in JAK. The free airport shuttle service is also very useful and seamless to use. We were particularly impressed but the Thai / Indonesian food at the hotel restaurant - the food was simply sublime!

Stayed in January 2024

It's not i dont like, but i think you can adjust a bit for foods prices that you guys serving And one more thing, about the TV you.guys maybe can adjust for option, like we can log in to our own Netflix account, or if not to provide Youtube

Actualy theres nothing that i dislike with, The swimming pool is legit includinh sauna, yakuzi and cold pool And more how your service people, you guys amaze me 😊😊😊 And i feel warm round you guys

Stayed in January 2024