Jalan Benesari Banjar Pengabetan, 80361 Kuta, Indonesia
#39 of 188 hotels in Kuta
Guests' ChoiceBased on 485 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.3
Facilities
8.5
Staff
9.4
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 13 May 2024
Crawford
AustraliaMore storage in room
Both great....
Stayed in May 2024
Reviewed: 13 May 2024
Jason
AustraliaRooms are getting a little tired, could be freshened up a bit
Great staff and location. Very comfortable bed and pillows
Stayed in May 2024
Reviewed: 2 May 2024
Anne
AustraliaOur room, 101. Poolside but the rails to enter the pool were too loose to use. We had water leaking in the bathroom and from the air con. Vanity basin had a large crack.
The staff were exceptional, always friendly and helpful. Bed and pillows very comfortable.
Stayed in May 2024
Reviewed: 1 May 2024
Mehek
AustraliaRoom size too small and not well lit rooms
Breakfast and rooftop pool
Stayed in April 2024
Reviewed: 29 April 2024
Jacqui
United KingdomNothing I didn't like
Lovely hotel with very friendly staff, breakfast was amazing and set you up for the day. Nothing was a problem when speaking to staff or asking for anything
Stayed in February 2024
Reviewed: 28 April 2024
Mehek
AustraliaRooms are not very spacious, lighting in room is very poor.
Staff, food, location and facilities
Stayed in April 2024
Reviewed: 27 April 2024
Juanita
AustraliaRoom service not good. Ended up cancelling my order because it was forgotten about.
Location and staff very great.
Stayed in April 2024
Reviewed: 13 April 2024
Idan
Australiawe didn't like that there is no pool bar on the main pool and we had to go to level 6 pool for the bar. the rooms were a bit dated and could use some touch ups of the bathroom for example the food in the bestbrew was not so good but plenty of restaurants nearby
the staff was very friendly and helpful. The pool was great but could use more deck chairs. The beds were very comfortable.
Stayed in April 2024
Reviewed: 31 March 2024
Sanjeev
IndiaVery LOW OPTIONS FOR INDIAN VEGITARIAN FOOD IN breakfast.but REFIKA was helping to give food on request with classic coordination with kitchen team.
All Reception staff members superb. REFIKA in restaurant & during checkout SATYA were exceptional, beautiful, helpful.
Stayed in March 2024
Reviewed: 26 March 2024
Gemma
AustraliaBathroom didn’t drain very well and was always flooded.
Staff were amazing & always happy to help.
Stayed in March 2024
Reviewed: 21 March 2024
Kenneth
AustraliaThe staff was outstanding The room was exceptionally clean
Stayed in March 2024
Reviewed: 16 March 2024
Sumanth
IndiaNothing in particular.
The room, the pool, and the location. Super close to the market, the beach and a lot of eateries. Hotel was managed by a young and enthusiastic staff
Stayed in March 2024
Reviewed: 19 February 2024
Yd
MalaysiaIt's location in very narrow lane
Friendly staff
Stayed in February 2024
Reviewed: 17 February 2024
Denis
AustraliaSome areas need renovating but it wasn’t affecting our stay.
Swim out room was fantastic. Bits of renovation during our stay but wasn’t a problem. Breakfast was amazing and the staff were brilliant. Location was great.
Stayed in February 2024
Reviewed: 10 February 2024
P
IndiaSlow response to calls
Staff behaviour and attitude
Stayed in February 2024
Reviewed: 3 February 2024
Jiaxin
SingaporeLocation - getting to anywhere takes at least 20 mins by car because of the traffic. Walking to the nearest mall is also about 10-15 minutes because of the way the roads are structured
Spacious rooms and clean! Breakfast buffet was amazing too
Stayed in December 2023
Reviewed: 3 February 2024
Birpal
AustraliaRoom could be a bit bigger
Location, food and staff.
Stayed in January 2024
Reviewed: 29 January 2024
Jarrad
AustraliaSlow Internet at times
Breakfast was great. Staff were Great. Room service was good!
Stayed in January 2024
Reviewed: 27 January 2024
Siddharth
IndiaWashrooms in the rooms were small with no or poor exhaust
Breakfast was good, room was decent, washrooms were average/
Stayed in January 2024
Reviewed: 25 January 2024
Lindah
SingaporeRoom aircorn leaking
Location
Stayed in January 2024
Reviewed: 19 January 2024
Geotechnical
AustraliaCan't earn Marriott Bonvoy points when booking through booking.com which is misleading. Air-conditioning is hit and miss. had to swap rooms.
Buffet was nice. Pool nice. staff attended to all needs promptly
Stayed in January 2024
Reviewed: 18 January 2024
Timothy
AustraliaNot much
Great location and facilities, pools were amazing. Staff were sooo good, very helpful and always smiling and happy.
Stayed in January 2024
Reviewed: 18 January 2024
Ahmad
AustraliaNothing
It’s very convenient for everything😊. Our flight was early & we requested for early check in. They got it ready for us which was really really nice of them. The breakfast buffet was amazing. I highly recommend this hotel. 💕💖
Stayed in January 2024
Reviewed: 6 January 2024
Kavita
AustraliaThe location
Stayed in January 2024
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