The location via car was difficult to navigate, be prepared to add an additional 30 mins for your taxi to navigate the 2 way alleyways that really should be 1 way, and allow another 30 minutes to get out.. The rooms don't really allow for a lot of privacy as you can look straight through the hotel room across you in a lot of the rooms - so limited natural light gets in the room if you value your privacy. One of our rooms kept having wet floors from condensation from the bathroom and AC, both bathroom vents likely not working.

Variety of pools was great, especially enjoyed the rooftop pool bar, the staff were great! Breakfast buffet was delicious and had plenty of variety, there's also a minimart out the front of the hotel so you can get anything else you may need Bed was very comfortable and the AC kept our rooms cool

Stayed in May 2024

Taxes, happy hour on rooftop

Beautiful facilities. Very central

Stayed in June 2024

Perfume was too strong in elevators and restrooms.

The room and pool were nice. My child loved the Kids Club. The breakfast was beyond my expectation.

Stayed in May 2024

nothing

It was a beautiful and happy stay

Stayed in May 2024

The street was very busy and narrow road.

Stayed in May 2024

Showers varied from hot to cold for every wash

It’s in kuta, central location to all main areas for eating and entertainment

Stayed in May 2024

Hotel is very clean and well maintained. Staff friendly and very helpful. Lagoon pool is beautiful, but the sun shines on a very small part of the pool, the building around it prevents it. Hotel situated in a busy area, on a narrow street, surrounded with small shops of souvenirs and cheap, local clothes. You can reach Beachwalk shopping mall and coastline in 10-15 minutes walk from the hotel. Overall, we spent a good time there.

Stayed in May 2024

The room was fine but there was nothing to sit on except the bed the one and only seat was on the small balcony in the heat otherwise you had to sit on the bed

The breakfast was really good and the staff would order your eggs for you get tea or coffee etc they were so helpful also the pool deck cocktails were excellent

Stayed in April 2024

Not the hotel's fault, but the streets around it are tiny and delays traffic.

The staff was very friendly and helpful. The breakfast consisted of a variety of dishes. Room was served daily. Rooftop and ground floor pools a delight. Special events like buffet dinner, fire dance and musician during the evening was great.

Stayed in May 2024

Location

Breakfast

Stayed in May 2024

More storage in room

Both great....

Stayed in May 2024

Rooms are getting a little tired, could be freshened up a bit

Great staff and location. Very comfortable bed and pillows

Stayed in May 2024

Our room, 101. Poolside but the rails to enter the pool were too loose to use. We had water leaking in the bathroom and from the air con. Vanity basin had a large crack.

The staff were exceptional, always friendly and helpful. Bed and pillows very comfortable.

Stayed in May 2024

Room size too small and not well lit rooms

Breakfast and rooftop pool

Stayed in April 2024

Nothing I didn't like

Lovely hotel with very friendly staff, breakfast was amazing and set you up for the day. Nothing was a problem when speaking to staff or asking for anything

Stayed in February 2024

Rooms are not very spacious, lighting in room is very poor.

Staff, food, location and facilities

Stayed in April 2024

Room service not good. Ended up cancelling my order because it was forgotten about.

Location and staff very great.

Stayed in April 2024

we didn't like that there is no pool bar on the main pool and we had to go to level 6 pool for the bar. the rooms were a bit dated and could use some touch ups of the bathroom for example the food in the bestbrew was not so good but plenty of restaurants nearby

the staff was very friendly and helpful. The pool was great but could use more deck chairs. The beds were very comfortable.

Stayed in April 2024

Very LOW OPTIONS FOR INDIAN VEGITARIAN FOOD IN breakfast.but REFIKA was helping to give food on request with classic coordination with kitchen team.

All Reception staff members superb. REFIKA in restaurant & during checkout SATYA were exceptional, beautiful, helpful.

Stayed in March 2024

Bathroom didn’t drain very well and was always flooded.

Staff were amazing & always happy to help.

Stayed in March 2024

The staff was outstanding The room was exceptionally clean

Stayed in March 2024

Nothing in particular.

The room, the pool, and the location. Super close to the market, the beach and a lot of eateries. Hotel was managed by a young and enthusiastic staff

Stayed in March 2024

It's location in very narrow lane

Friendly staff

Stayed in February 2024

Some areas need renovating but it wasn’t affecting our stay.

Swim out room was fantastic. Bits of renovation during our stay but wasn’t a problem. Breakfast was amazing and the staff were brilliant. Location was great.

Stayed in February 2024