Sorry can’t help no negative thoughts. Everything is top.

Everything was perfect. The service was excellent, the employees are wonderful, kind and helpful, the breakfast was amazing, the room is gorgeous.

Stayed in April 2024

Cleaness, location and helpful friendly staff

Stayed in April 2024

One aspect that could be improved upon is the speed of the room service. While the staff were friendly and attentive, there were instances where it took longer than expected to receive orders. Furthermore, enhancing communication channels for guests, such as providing clear information about hotel services and amenities, can help improve the overall guest experience.

During my recent business trip to Indonesia, I had the opportunity to stay at the Four Points by Sheraton Surabaya, Pakuwon Indah for two nights. Overall, my experience at this hotel was quite satisfactory. Firstly, I found the location of the hotel to be convenient, situated in the Pakuwon Indah area of Surabaya. It was close to several business establishments and shopping centers, which made it easy for me to navigate the area during my stay. Upon arrival, I was greeted warmly by the hotel staff, who provided efficient check-in service. The lobby area was spacious and well-designed, creating a welcoming atmosphere. The room itself was comfortable and well-appointed, providing all the amenities I needed for a pleasant stay. The complimentary bath bomb provided for my bath tub experience on the first night was a thoughtful touch and added an extra level of relaxation to my evening. The bed was cozy, ensuring a restful night's sleep after a long day of meetings. I appreciated the complimentary Wi-Fi access, which allowed me to stay connected and productive during my stay. In terms of dining options, the hotel offered a selection of restaurants and bars serving a range of cuisines. I had the opportunity to sample some of the local dishes at the hotel's restaurant and I was impressed by the quality and variety of the menu.

Stayed in February 2024

Probably the parking access if you have someone come over

The property was clean and the staff is very helpful

Stayed in April 2024

very nice and good food

Stayed in March 2024

Room service food menu is very limited and water bottles provided in the room are concerned about safety because it may cut your hand due to very sharp edges.

Very clean and hygienic facility. Very cooperative staff. The hotel is connected to a big mall and easily we can go from the hotel to the mall through a separate entry which is very helpful to spend time well.

Stayed in March 2024

N/A

Smooth check in with free upgrade..efficient check out Excellent house keeping service Breakfast was superb with amazing F&B service team

Stayed in March 2024

Nothing

Beautiful hotel, great pool, loved the location immediately adjacent to very modern shopping mall

Stayed in March 2024

Friendly staff. Clean room. Right in a shopping mall is a plus point.

Stayed in March 2024

Bali hot weather lol!

5 Star Service and access to the mall a bonus

Stayed in February 2024

Nothing to dislike. Perfect experience. Not sure if texting via WhatsApp was an option or not but if it is available, it would add to the convenience. It’s my preferred method of communication.

Best service I have ever experienced. Visited Indonesia for 30 days and this has been my favorite location. Front desk does a great job. Special thanks to Rosul for quickly helping solve minor issues with our room. Highly recommend the breakfast, not just because of the taste but for the experience. Thank you so much to the Chef and Ducan for making our breakfast experience special.

Stayed in February 2024

The smell of the hotel perfume, the bed, the room. The hospitality, the staff very helpful. I think this is the best hotel staffs i have ever been to.

Stayed in February 2024

all good

Stayed in January 2024

Unfortunately my room has cockroack inside

Breakfast is very good

Stayed in January 2024

Sound proof a bit weak

Cleanliness and friendly staff

Stayed in December 2023

The wall between room is too thin. Can hear the next door neighbour's kids playing.

Wonderful breakfast. Clean and comfortable bedroom. Perfect location.

Stayed in January 2024

bathroom need better ventilation

Breakfast was amazing with good quality live music during weekend.

Stayed in January 2024

The Hotel is excellent Personal very friendly and professional.The room was fantastic as well.The breakfast was delicious..direct access to the mall is awesome as well..Anybody who wanna go to Surabaya i highly recommend to book a room there

Stayed in January 2024

great breakfast, friendly staff and good place

Stayed in December 2023

Nothing i can think of!

Everything was excellent. From the front door security till the housekeeping.. They are awesome. Gaby from reception and team Chef Hidayat,Nia,Arnold from restaurant and their team. Hori from housekeeping and his team.. These are just the few that are outstanding in their services..tbh,all of them there are great..too many to name😄😄

Stayed in December 2023

Maybe if the lobby was bigger could be nice

The service level is exceptional

Stayed in December 2023

None

Great service and facilities.

Stayed in December 2023

if you go on weekend, so many wedding ceremony, so the elevator will be full

Very nice room, clean and in the mall breakfast very complete and yummy

Stayed in December 2023

I wish I could write something! Great people, excellent location, fantastic service!

Just in one word--- AMAZING!

Stayed in November 2023