Location is superb, just beside Tunjungan plaza Staff service is perfect Breakfast is excellent

Stayed in May 2024

There is no wellness centre for spa, gym.

Front line, concierge, bar, restaurant and housekeeing staff are all service-centric. Young team who are very dynamic and agile.

Stayed in May 2024

I love the location as well as the restaurant. You are also very close to the mall, which for me is perfect whenever I have some free time.

Stayed in March 2024

Nothing

After looking for a nice hotel for a good price to start our honeymoon excursion we landed on the four points Sheraton. After booking I put a small note that it was our honeymoon and almost jokingly asked for a room high up ( who doesn’t love a city view) they responded promptly and said if possible they would do what they can. From the second we stepped in the service was awesome. When checking in the front desk agent said I see you guys are here for your honeymoon, which I thought was cool because who actually reads the hotel requests. After getting our keys I noticed they put us on the second to the top floor! We walked into what was immaculate room- my wife went right over to the window to look at the city and almost missed that they set us up with a beautiful dessert with happy honeymoon written on it! What a wonderful way to start our trip! Went down to the bar for some killer cocktails and had a great dinner too. We were only staying there one night as a quick stop before staring out trip- but I woulda stayed there for a week!

Stayed in April 2024

The hotel parking area is a circle design, which is uncomfortable. The staff in the parking area is not helpful. Suggest management hotel facilitate valet parking

Location, friendly staft, breakfast choice

Stayed in April 2024

Parking area Suggest hotel management facilitate valet parking

Location, friendly staft

Stayed in April 2024

Parking It is not recommended to park by yourself; the area of the parking circle is designed.So some of the people can fell dizziness. Staf in parking area sometimes time not help to help loof for park

Location, breakfast, staff

Stayed in April 2024

location perfect, near shopping mall

Stayed in March 2024

Has a bit of weird smell from time to time when entering the hotel

Taxis available all the time, next to the mall, best room service

Stayed in February 2024

Nothing for my 1st stay.

Literally everything.... The food, facilities, service, the bed and most importantly the SMILE.

Stayed in February 2024

Nothing

Food location and staff

Stayed in February 2024

Not applicable.

Nice hotel to stay. Nearby shopping Mall. Lots of restaurants. Breakfast was superb.

Stayed in February 2024

It is a little confusing that there is another hotel called "Sheraton" close by. We went to the wrong one originally.

The hotel is next to Plaza Tunjungan, so very convenient. Breakfast was excellent - great selection. Extremely welcoming staff. The swimming pool was very nice, good for individual swimming early morning and for families later in the day.

Stayed in January 2024

None

The location. It just next door of TP 4. Central to everywhere.

Stayed in December 2023

We did find a bed bug on our bed one morning . But we were leaving so we did not feedback to the hotel

We were given the highest floor and connecting rooms . Bed is comfortable and room is clean with nice shower and nice towels . Breakfast was especially good and best of all are the staffs who served us at breakfast . They are helpful and always greeted us with big smile .

Stayed in December 2023

Only three lifts to cover 22 floors

Location and friendly staff (as always). Must try the breakfast.

Stayed in December 2023

The price..it's a bit overpriced

I love the facilities, they're super kids friendly

Stayed in December 2023

Good location

Stayed in December 2023

too crowded, seatings should be added during breakfast time

room, breakfast, location, staff

Stayed in December 2023

Non

Had an incredible stay at the hotel! Upgrading to the premier room was a wise choice: Spacious and Comfy. Breakfast over our three nights stay was a delight. The Lime offered a diverse range of choices and the proactive and friendly staff made each dining experience enjoyable. Kudos to the entire team from front office, restaurant, housekeeping and ground lobby staff for their excellent service. We loved the vibrant atmosphere and sporty staff uniforms. Deserves a solid 5 Star rating for great service and a prime location next to Tunjungan Plaza.

Stayed in November 2023

none so far. will come back .

Location is excellent, just next to Tunjungan Plaza, just walk out for shopping and food hunt. we went around by calling GrabCar, very convenient. staffs are extra friendly. breakfast was delicious.

Stayed in November 2023

I wonder if the mini Office can be place at the quite (close/private area) instead open area.. Juat quite noise , we can heard people talk & loud music. Beside they have excellent set up (printer, papers etc) . Thank you

the Bfast was my highlight

Stayed in November 2023

Room service menu could be more varied and maybe add more of beer choices? Seems to have only Bintang even though they show other brands.

They have the best breakfast buffet in my opinion. Many varieties of food to choose from. Staff are very friendly and helpful. They always smile when interacting with us and make us feel welcomed.

Stayed in October 2023

The buffet food not great but the staff were excellent. Due to mall close by there were few local restaurants in the area. Also I was there for work so didn’t use the pool but it didn’t feel very private - but good for people with kids.

The bed was one of the best - I really loved the bed over more expensive name brand hotels. The staff also really friendly. The location right beside a mall also excellent.

Stayed in October 2023