Jl. Embong Malang 25-31 Surabaya, Tegalsari, 60261 Surabaya, Indonesia
#4 of 163 hotels in Surabaya
Guests' ChoiceBased on 295 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.6
Value for money
8.8
Free WiFi
9.1
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End of dialog contentReviewed: 21 May 2024
Chong
SingaporeLocation is superb, just beside Tunjungan plaza Staff service is perfect Breakfast is excellent
Stayed in May 2024
Reviewed: 21 May 2024
Mardiany
SingaporeThere is no wellness centre for spa, gym.
Front line, concierge, bar, restaurant and housekeeing staff are all service-centric. Young team who are very dynamic and agile.
Stayed in May 2024
Reviewed: 6 May 2024
Matheus
BrazilI love the location as well as the restaurant. You are also very close to the mall, which for me is perfect whenever I have some free time.
Stayed in March 2024
Reviewed: 2 May 2024
Tom
United StatesNothing
After looking for a nice hotel for a good price to start our honeymoon excursion we landed on the four points Sheraton. After booking I put a small note that it was our honeymoon and almost jokingly asked for a room high up ( who doesn’t love a city view) they responded promptly and said if possible they would do what they can. From the second we stepped in the service was awesome. When checking in the front desk agent said I see you guys are here for your honeymoon, which I thought was cool because who actually reads the hotel requests. After getting our keys I noticed they put us on the second to the top floor! We walked into what was immaculate room- my wife went right over to the window to look at the city and almost missed that they set us up with a beautiful dessert with happy honeymoon written on it! What a wonderful way to start our trip! Went down to the bar for some killer cocktails and had a great dinner too. We were only staying there one night as a quick stop before staring out trip- but I woulda stayed there for a week!
Stayed in April 2024
Reviewed: 14 April 2024
Yuyun
IndonesiaThe hotel parking area is a circle design, which is uncomfortable. The staff in the parking area is not helpful. Suggest management hotel facilitate valet parking
Location, friendly staft, breakfast choice
Stayed in April 2024
Reviewed: 14 April 2024
Yuyun
IndonesiaParking area Suggest hotel management facilitate valet parking
Location, friendly staft
Stayed in April 2024
Reviewed: 14 April 2024
Yuyun
IndonesiaParking It is not recommended to park by yourself; the area of the parking circle is designed.So some of the people can fell dizziness. Staf in parking area sometimes time not help to help loof for park
Location, breakfast, staff
Stayed in April 2024
Reviewed: 10 March 2024
Budi
Indonesialocation perfect, near shopping mall
Stayed in March 2024
Reviewed: 6 March 2024
Naeema
United Arab EmiratesHas a bit of weird smell from time to time when entering the hotel
Taxis available all the time, next to the mall, best room service
Stayed in February 2024
Reviewed: 27 February 2024
Yap
MalaysiaNothing for my 1st stay.
Literally everything.... The food, facilities, service, the bed and most importantly the SMILE.
Stayed in February 2024
Reviewed: 12 February 2024
Borhan
SingaporeNothing
Food location and staff
Stayed in February 2024
Reviewed: 9 February 2024
Mohammad
MalaysiaNot applicable.
Nice hotel to stay. Nearby shopping Mall. Lots of restaurants. Breakfast was superb.
Stayed in February 2024
Reviewed: 19 January 2024
Francis
NetherlandsIt is a little confusing that there is another hotel called "Sheraton" close by. We went to the wrong one originally.
The hotel is next to Plaza Tunjungan, so very convenient. Breakfast was excellent - great selection. Extremely welcoming staff. The swimming pool was very nice, good for individual swimming early morning and for families later in the day.
Stayed in January 2024
Reviewed: 5 January 2024
Liong
MalaysiaNothing. The only regret is I stayed for too short.
Everything, from checking in to checking out, the experience is superb! Gotta say, this is one of the best hotels I’ve ever stayed!
Stayed in December 2023
Reviewed: 3 January 2024
Nov
SingaporeNone
The location. It just next door of TP 4. Central to everywhere.
Stayed in December 2023
Reviewed: 1 January 2024
Anna
SingaporeWe did find a bed bug on our bed one morning . But we were leaving so we did not feedback to the hotel
We were given the highest floor and connecting rooms . Bed is comfortable and room is clean with nice shower and nice towels . Breakfast was especially good and best of all are the staffs who served us at breakfast . They are helpful and always greeted us with big smile .
Stayed in December 2023
Reviewed: 29 December 2023
Victor
SingaporeOnly three lifts to cover 22 floors
Location and friendly staff (as always). Must try the breakfast.
Stayed in December 2023
Reviewed: 27 December 2023
Clarissa
IndonesiaThe price..it's a bit overpriced
I love the facilities, they're super kids friendly
Stayed in December 2023
Reviewed: 21 December 2023
Amran
SingaporeGood location
Stayed in December 2023
Reviewed: 8 December 2023
Windy
United Kingdomtoo crowded, seatings should be added during breakfast time
room, breakfast, location, staff
Stayed in December 2023
Reviewed: 26 November 2023
Ras_h
SingaporeNon
Had an incredible stay at the hotel! Upgrading to the premier room was a wise choice: Spacious and Comfy. Breakfast over our three nights stay was a delight. The Lime offered a diverse range of choices and the proactive and friendly staff made each dining experience enjoyable. Kudos to the entire team from front office, restaurant, housekeeping and ground lobby staff for their excellent service. We loved the vibrant atmosphere and sporty staff uniforms. Deserves a solid 5 Star rating for great service and a prime location next to Tunjungan Plaza.
Stayed in November 2023
Reviewed: 24 November 2023
Reena
Malaysianone so far. will come back .
Location is excellent, just next to Tunjungan Plaza, just walk out for shopping and food hunt. we went around by calling GrabCar, very convenient. staffs are extra friendly. breakfast was delicious.
Stayed in November 2023
Reviewed: 22 November 2023
Yeni
AustraliaI wonder if the mini Office can be place at the quite (close/private area) instead open area.. Juat quite noise , we can heard people talk & loud music. Beside they have excellent set up (printer, papers etc) . Thank you
the Bfast was my highlight
Stayed in November 2023
Reviewed: 12 November 2023
Putty
IndonesiaRoom service menu could be more varied and maybe add more of beer choices? Seems to have only Bintang even though they show other brands.
They have the best breakfast buffet in my opinion. Many varieties of food to choose from. Staff are very friendly and helpful. They always smile when interacting with us and make us feel welcomed.
Stayed in October 2023
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