Jalan Jendral Sudirman No. 47, 76114 Balikpapan, Indonesia
#9 of 26 hotels in Balikpapan
Guests' ChoiceBased on 40 hotel reviews
7.3Cleanliness
7.1
Comfort
7.4
Location
8.7
Facilities
7.3
Staff
8.1
Value for money
7.0
Free WiFi
7.1
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Showing 1 – 25
Reviewed: 29 May 2023
Sanjay
IndonesiaBed in the rooms need to better. It's very low, and the condition of the mattress has detoriated .
Stayed in May 2023
Reviewed: 29 May 2023
Emmanuel
IndonesiaNothing the place is good
The hotel is just above the mall very accessible and a lot of place to visit.
Stayed in April 2023
Reviewed: 19 May 2022
Ivo
Indonesiafacilities getting old and some thing need to be replaced
room is so spacious and next to mall so if you need something really easy.
Stayed in April 2022
Reviewed: 8 May 2022
Irfan
IndonesiaSlow elevator, breakfast
Spacious room
Stayed in May 2022
Reviewed: 28 April 2022
A
BelgiumThe staff's kindness.
Stayed in April 2022
Reviewed: 12 April 2022
Andreas
IndonesiaFood, it could be better. It was good 5 years ago.
The room is spacious, the location is great. Connected to the best shopping mall in the city.
Stayed in April 2022
Reviewed: 1 February 2022
Yuritina
Indonesia1. old old towel 2. waiting to long for ordering food at room service
close to shopping center with big parking area
Stayed in February 2022
Reviewed: 20 December 2021
Krisrawitno
IndonesiaThe towel is very old.
Breakfast is ok.
Stayed in November 2021
Reviewed: 23 November 2021
Sandjaja
IndonesiaAircond central cannot be operated properly. Room was so cold.
Location above shopping center BSB
Stayed in November 2021
Reviewed: 17 October 2021
Adhia
IndonesiaThe towels almost torn, they need to change them for the sake of 5 stars reputation. Breakfast was very limited! Had a breakfast at 8.30 AM and most of the side dish were empty, no refill at all whatsoever.
The location is great, right next to e-walk.
Stayed in October 2021
Reviewed: 19 April 2024
Mukaramah
United KingdomThe food wasn’t the best
Comfortable room and convenience location.
Stayed in April 2024
Reviewed: 15 April 2024
Andy
United KingdomBreakfast was good
Stayed in April 2024
Reviewed: 7 March 2024
Roan
NetherlandsNot very clean: hairs in bathroom, mould here and there, oily floors. Breakfast was pretty bad too.
The staff were very friendly and service-oriented, really top-notch. The bell-hop and chauffeur named Huda was particularly good: very friendly, nice conversation, efficient and kind-hearted.
Stayed in March 2024
Reviewed: 9 April 2023
Mirza
Indonesiait is not a 5 star hotel standard. Room is big but not clean, floor was not cleaned, dusts everywhere, and the bedsheet was not changed, it was damp and I can see spots of drooling in there. I checked in late and had to ask for the bedsheet to be changed in front of me to make sure they actually change it not just tidying it up. there are only 2 body towels in the bathroom, 1 small shampoo and 1 small body wash. no amenities other than those two. no hairdryer, minibar was locked. hotels appearance is like a rundown hotel. I saw worker painting the wall in the hallway of the 7th floor. buffet food was not and do not taste good at all. this hotel should not be a 5 star hotel.
location.
Stayed in April 2023
Reviewed: 15 July 2022
Zul
IndonesiaThe Staff responsible is low. Order extra bed at 8 PM but delivered at 12 PM. On the next day requested to move to another room at 10 A.M. due to cockroach in room, as per staff another room will be ready at 12, but the room was ready at 4 P.M. After shifting the room again found cockroach. In the gym, towel is not provided. In the swimming pool also no towel provided and no lifeguard available.
Location only
Stayed in June 2022
Reviewed: 8 May 2022
Indah
Indonesiano internet so bad , so many people at the breakfast , the staff not cooperative
close to the mall
Stayed in May 2022
Reviewed: 31 July 2021
Ageka
IndonesiaRoom was bigger than other hotel and just nice stay was
Stayed in July 2021
Reviewed: 3 June 2021
Andrew
MalaysiaOnly issue is the erratic Wi-Fi but unfortunately that is all over Kalimantan. So it is not the hotel's fault, they tried their best.
I had a couple of minor issues with my room and the response I got from the manager and his team was excellent. They all went out of their way to accommodate me and make me feel welcome and at home. I will certainly return to stay there again. The room was great, bed very comfortable and the shower was hot with a good pressure. Also there is a nice bar with great local and western food so for me it ticks all the boxes.
Stayed in May 2021
Reviewed: 11 March 2024
Novenandhana
IndonesiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 19 November 2023
Hutapea
IndonesiaThere are no comments available for this review
Stayed in September 2023
Reviewed: 13 November 2023
Peter
AustraliaThere are no comments available for this review
Stayed in November 2023
Reviewed: 22 January 2023
Peter
AustraliaThere are no comments available for this review
Stayed in December 2022
Reviewed: 24 December 2022
Andrey
JapanThere are no comments available for this review
Stayed in December 2022
Reviewed: 30 November 2022
Robert
AustraliaThere are no comments available for this review
Stayed in November 2022
Showing 1 – 25
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