Jl. Hayam Wuruk No.36-37, 10120 Jakarta, Indonesia
#105 of 536 hotels in Jakarta
Guests' ChoiceBased on 223 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
7.6
Facilities
8.0
Staff
8.6
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 1 May 2024
Rashid
MalaysiaThe toilet not in good condition
Good location for golfer
Stayed in April 2024
Reviewed: 30 April 2024
Prema
MalaysiaDirty beds with hair on the day I checked in.. toilets with stains
Staff
Stayed in April 2024
Reviewed: 23 April 2024
Jukka
FinlandOur non-smoking room smelled of cigarettes, and the room would need some decoration, it looks old. I was surprised a 5 star hotel is not really so good. I have been in many 4 or even 3 star hotels that looks better than this. We thought the location would be good but it's difficult to go to the other side of the street to visit the mall. It's because they currently build the MRT.
Nice staff and good service. Also the breakfast buffet is great.
Stayed in April 2024
Reviewed: 19 April 2024
Jerold
United StatesBreakfast - had lots of lunch items but not so many breakfast items
Breakfast was bad - I arrived two minutes after opening and everything was ice cold (waffles, eggs, coffee)
Stayed in April 2024
Reviewed: 27 March 2024
Felipenz
New ZealandClean and comfortable rooms, varied options for breakfast.
Stayed in February 2024
Reviewed: 24 March 2024
Daniel
SingaporeI could not accept the flavour of the food, hence, I didn't had much choice. I consider, S$14/breakfast is too expensive. The arrangement of the tables and chairs could be improved to facilitate the carrying of food and walking to the table.
The room was nice, especially the glass-walled toilet. The staff were very attentive and courteous. The hotel environment was clean and pleasant.
Stayed in March 2024
Reviewed: 21 March 2024
Pramod
PolandEverything is excellent
Stayed in February 2024
Reviewed: 16 March 2024
Wliu
AustraliaNothing to be dislike about, everything was acceptable or better.
Rooms are clean and comfy, friendly and attentive staff.
Stayed in March 2024
Reviewed: 14 March 2024
Traveller078
United KingdomHuge roadworks outside the property, not possible to cross over the other side as bridge has been removed due to the roadworks. Need a taxi to go anywhere.
Nice clean hotel, well maintained and good facilities. Breakfast was good with a decent variety, but finished too early.
Stayed in March 2024
Reviewed: 14 February 2024
Khamis
OmanUnfortunately I did not like the fact that restaurant is closed by 9 pm though room service is available 24 hrs .
The place is pretty good, clean , staff are welcoming and helpful. They surprised us with anniversary cake , it was a nice gesture.
Stayed in February 2024
Reviewed: 8 February 2024
Ali
Saudi ArabiaAcutely there is big project in the road in front of the hotel make the way go the hotel very difficult and takes time
Very nice Staff and they are very cooperative especially ms.Desti
Stayed in January 2024
Reviewed: 1 February 2024
Mehmood
United Arab EmiratesConstruction
Nice
Stayed in January 2024
Reviewed: 15 January 2024
Roger
Australiatraffic
pool
Stayed in January 2024
Reviewed: 10 January 2024
Evitorjr
JapanBreakfast - same for the entire week.
Room, Staff
Stayed in October 2023
Reviewed: 28 December 2023
Dameria
IndonesiaAbout donations,, I love the gifts . I have post at my facebook about Grand Mercure Hotel . Very recommend, thank you so much 🙏
Stayed in December 2023
Reviewed: 24 December 2023
Asrafi
AustraliaNothing to do with the hotel but.. The neighbourhood is still coming up so there's not much around when walking. Give it a few years for them to finish building the rails and it'll be more walking friendly. There's a mall opposite side of the road but it's still under renovation. Looks promising though.
The hotel was kept clean daily. Staff was welcoming and friendly throughout. The location is good if you're driving around. Convience stores are close by.
Stayed in December 2023
Reviewed: 15 December 2023
Kim
SingaporePAID THAT AMOUNTS, BUT DID NOT GET TO OUR EXPECTATIONS. AIR PORT TRANSFER ALL IS LIAR.
LOCATION
Stayed in November 2023
Reviewed: 22 November 2023
Malshe
IndiaThe food options could be better, the options for vegan food were very limited.
The location is great, rooms are clean and nicely lit up.
Stayed in November 2023
Reviewed: 14 October 2023
Chee
SingaporeClean room
Recommended by a local
Stayed in October 2023
Reviewed: 29 September 2023
Mohd
MalaysiaNothing to do with the hotel...it was just the main road infront of the hotel was under construction...for MRT project...quite taking a longer detour and quite messy...
The room was spacious...well maintained. The staffs were helpful and full of smiles.. Easy to get a taxi...
Stayed in September 2023
Reviewed: 12 September 2023
Khaled
Saudi ArabiaNo comment
Room is comfortable
Stayed in September 2023
Reviewed: 28 August 2023
Phani
SingaporeNA
Room and facilities
Stayed in July 2023
Reviewed: 24 August 2023
Abdulazeez
MalaysiaNo washing sprayer at toilet
Cleanliness and humble hospitality of friend desk staff
Stayed in August 2023
Reviewed: 21 August 2023
Suhaimi
MalaysiaShower water smells - like most Indonesian and Thai hotels.
Spacious and well furnished room. Comfy bed , nice n strong shower.
Stayed in July 2023
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