Reviews of Holiday Inn Express Baruna, an IHG Hotel 4 stars
Jalan Wana Segara 33A, 80361 Kuta, Indonesia
#23 of 188 hotels in Kuta
Guests' ChoiceReview score
Based on 1419 hotel reviews
8.5Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
8.9
-
Facilities
8.6
-
Staff
9.2
-
Value for money
8.8
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 28 May 2024
Amrita
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Room with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
Everything
Stayed in May 2024
-
Reviewed: 26 May 2024
Kristine
United Kingdom13 reviews10“Amazing Hotel, express check out”- • Leisure trip
- • Solo traveller
- • Standard Room with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
Nothing
Proximity to the airport and takeaway food for early flight
Stayed in May 2024
-
Reviewed: 23 May 2024
Fernando
Indonesia3 reviews8.0“Pleasant stay in Kuta.”- • Leisure trip
- • Couple
- • Standard Room with Free Airport Transfer
- • Stayed 6 nights
- • Submitted via mobile
Room size is small and hence crammed; so, be ready to struggle around the bed for walking around… The TV size is small. No smart TV in the rooms, which was a big surprise to us.
Location was very good. Clean rooms, even though small. Staff were very helpful and pleasant. Yeni, Ketut and Diah were very helpful to name a few. Many restaurants and laundries near the property.
Stayed in May 2024
-
Reviewed: 21 May 2024
Jackeline
Spain3 reviews1 helpful vote10“Perfect location and service”- • Leisure trip
- • Couple
- • Standard Queen Room with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
I think all was good
Close to the airport and nice
Stayed in May 2024
-
Reviewed: 20 May 2024
Shafira
New Zealand2 reviews10“It was exceptional. The staffs are very intuitive and kind to accommodate me and my parents while we stayed there. The c”- • Leisure trip
- • Family with young children
- • King Suite with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
- nothing. Loved every bit of it.
The photos did not do justice. It’s way nicer and cleaner in person. I stayed in their King Suite, very spacious. Amazing ocean view, the Jerman Beach statue, and able to see the sunset clear as days as well! What a treat. Just a few minutes walking distance to the Jerman beach and 15 mins drive by car to the airport with a bit of traffic (from experience on Monday midday). And last but not least, the exceptional performance from the staffs! From the receptions, breakfast crew, security, and driver (from the Airport shuttle). Everyone was very caring, intuitive, and helpful. Amazing experience. Arie (receptions) was our MVP throughout the stay. Thank you
Stayed in May 2024
-
Reviewed: 20 May 2024
Darryl
Canada6 reviews9.0“Conveinient hotel”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Accessible with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
Nothing Would stay again if in area
Quick checkin Rooftop bar and pool Great view from rooftop Clean room On time shuttle for airport
Stayed in May 2024
-
Reviewed: 19 May 2024
Sandra
United States25 reviews9.0“Great stay.”- • Leisure trip
- • Couple
- • Standard Twin Room with Free Airport Transfer
- • Stayed 1 night
The area didn't have a ton of walkable places around it, but enough if you just want to relax at the beach and have a few bars/restaurants nearby.
Breakfast was really good, so varied.
Stayed in April 2024
-
Reviewed: 16 May 2024
John
Australia19 reviews10 helpful votes9.0“A good one night stopover”- • Leisure trip
- • Solo traveller
- • Standard Room with Free Airport Transfer
- • Stayed 1 night
No complaints
Everything about this hotel was of a good standard
Stayed in April 2024
-
Reviewed: 15 May 2024
Vivek
India4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Room with Free Airport Transfer
- • Stayed 3 nights
- • Submitted via mobile
The size of the room was small
Interconnected rooms, Rooftop Infinity pool, rooftop gazebo view, excellent & variety breakfast, laundry facility, responsive staff, free airport shuttle and many more...
Stayed in May 2024
-
Reviewed: 13 May 2024
Roxana
Romania70 reviews17 helpful votes7.0“Ok for transit for airport”- • Leisure trip
- • Couple
- • Standard Room with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
Super noisy…. Because it is very close to the airport the crew of the airplanes come there and you hear non stop noise on the hallway from heals and trolleys. Also the staff when cleaning are a bit noisy. The restaurant is ok-ish.
Very good if needed for the airport and you are in transit 1 or 2 nights
Stayed in May 2024
-
Reviewed: 13 May 2024
Reda
Canada54 reviews14 helpful votes10“Excellent hôtel.”- • Leisure trip
- • Family with young children
- • Standard Twin Room with Free Airport Transfer
- • Stayed 3 nights
- • Submitted via mobile
Nothing. Everything was good. Maybe more chairs in the pool area as it was jam packed during sunset hours.
Excellent hotel. Location amenities and breakfast were extraordinary. We had a small noise issue in our first room that was solved quickly. They had a great gesture for my sister’s birthday.
Stayed in May 2024
-
Reviewed: 11 May 2024
Dr
Singapore22 reviews2 helpful votes10“Great stay”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Free Airport Transfer
- • Stayed 5 nights
- • Submitted via mobile
If you serve Indian food please make sure it touches the average authenticity. To be honest Indian cuisine are not up to the mark in express and resort
Excellent location and access to beach
Stayed in May 2024
-
Reviewed: 10 May 2024
San
Singapore1 review8.0“So far so good”- • Leisure trip
- • Couple
- • Standard Room with Free Airport Transfer
- • Stayed 3 nights
- • Submitted via mobile
Shower room is quite small and always water flow to toilet area , slippery and not safe.
Nice Location staff are very friendly especially staff from breakfast reception Adiah
Stayed in May 2024
-
Reviewed: 8 May 2024
Kuriakose
Singapore2 reviews8.0“Enjoyed the stay. Appropriate for short stay”- • Leisure trip
- • Couple
- • Standard Room with Free Airport Transfer
- • Stayed 3 nights
- • Submitted via mobile
There is no room service and restaurant in the premises .
Breakfast was good. Location also good and very near to airport and beach
Stayed in May 2024
-
Reviewed: 7 May 2024
Francesca
Australia33 reviews3 helpful votes9.0“Confortable hotel, lovely staff.”- • Leisure trip
- • Couple
- • Standard Twin Room with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
Nothing
Nice modern and clean hotel at a convenient price. Good location for a quick stop. Lovely staff and good breakfast.
Stayed in May 2024
-
Reviewed: 6 May 2024
Nguyen
Vietnam53 reviews6 helpful votes9.0“Nice hotel”- • Leisure trip
- • Family with young children
- • Standard Twin Room with Free Airport Transfer
- • Stayed 1 night
The pool on roof top is small, no security.
The Hotel is near airport, Room interior is very nice
Stayed in April 2024
-
Reviewed: 5 May 2024
Georgina
Hong Kong1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Free Airport Transfer
- • Stayed 1 night
I think the room..it was comfortable. Brteakfast was ok. There was no replenishment when things were over. But location and the roof top bar was nice for the sun downers.
Stayed in April 2024
-
Reviewed: 5 May 2024
Diane
United States54 reviews13 helpful votes9.0“Great stay near the airport”- • Leisure trip
- • Couple
- • Standard Room with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
Nothing
The hotel is in a great location. Minutes away from the airport and also Kuta and surrounded by places to eat and shop. The airport shuttle was very efficient and on time. It made our lives much easier. Despite being small, the room is designed beautifully and it was very clean. And the breakfast was delicious with lots of options!
Stayed in May 2024
-
Reviewed: 3 May 2024
Amy
Australia16 reviews3 helpful votes7.0“Great location for late arrival in Bali”- • Leisure trip
- • Family with young children
- • Standard Twin Room with Free Airport Transfer
- • Stayed 1 night
Soundproof wasn't that good. There were so much noise on the hallway after 10pm. Doors banging and people shouting, even can hear from upstairs. We couldn't sleep on that night unfortunately.
Wonderful staff, lobby was clean and bright. Yummy breakfast. Awsome rooftop pool.
Stayed in April 2024
-
Reviewed: 2 May 2024
Annadi4
Australia39 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Room with Free Airport Transfer
- • Stayed 2 nights
- • Submitted via mobile
Swimming pool, close to everything and on the beach
Stayed in May 2024
-
Reviewed: 2 May 2024
Robyn
Australia15 reviews1 helpful vote8.0“Perfect for end of trip as near airport.”- • Leisure trip
- • Couple
- • Standard Queen Room with Free Airport Transfer
- • Stayed 2 nights
- • Submitted via mobile
Large modern hotel, I prefer smaller traditional Balinese accommodation.
Hotel was close to airport which is why I booked it. They have a free shuttle to airport. Very clean and efficient staff. Bed was fabulous. Nice rooftop pool.
Stayed in May 2024
-
Reviewed: 1 May 2024
Teo
Malaysia3 reviews8.0“It was a great stay and great holiday for my wife and i”- • Leisure trip
- • Couple
- • Standard Queen Room with Free Airport Transfer
- • Stayed 3 nights
- • Submitted via mobile
So far none.
Location was good but choice of food spread should be better.
Stayed in April 2024
-
Reviewed: 29 April 2024
Tom
United States3 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Queen Room with Free Airport Transfer
- • Stayed 1 night
- • Submitted via mobile
It was all good
Airport shuttle picked us up after midnight, everyone was extremely friendly, all staff were wonderful and provided great info with all amazing attitudes! We used this hotel as a quick stop before our next destination- But would stay here any time. Breakfast that was included was wonderful and a cool rooftop pool.
Stayed in April 2024
-
Reviewed: 29 April 2024
Anoop
India3 reviews8.0“Nice stay.”- • Leisure trip
- • Family with young children
- • Standard Room with Free Airport Transfer
- • Stayed 3 nights
- • Submitted via mobile
Room size was small. Single and common door for the toilet and shower area. Nearby beach was not that impressive.
Overall hospitality
Stayed in April 2024
