Staff were beautifully helpful and friendly from cleaners, maintenance right through to front of house staff.

Stayed in June 2022

looks a bit old but the furniture was in good condition. breakfast options were limited.

on the beach (although the beach is very busy with boats, and not much to do), room is spacious and the balcony is a good plus to relax. Staffs are all very attentive and helpful.

Stayed in June 2022

One small issue is that working desk plugs were too deep for some bigger chargers like Apple MacBook. Luckily i had an adaptor that i used to protrude it out.

No complaints for a regular 5 star hotel stayer. Staff were great. I loved the peace and quite due to the non peak hours and loved the exceptionally big and spacious room meant for 2 pax. With the balcony area? Wonderful!

Stayed in May 2022

Our room had A lot of problems for a few days with basic requirements. No hot water, toilet not flushing. Tv not operating. Key card not working. All was fine at the end but the hotel should have checked the room before our arrival to avoid our inconvenience. The hotel had been neglected due to closure during pandemic.

Room was nice. Staff was friendly. Hotel was very clean & spacious. Nice kids club.

Stayed in April 2022

The gardens and ponds were not well maintained, making the hotel look run down. The metal screens in the terrace were also not well maintained, looking a bit rusty. Palm trees in front of room obstructed the ocean view The lighting in the room could be brighter. Service seemed under-staffed at concierge/ front lobby. Main restaurant also not operating. Breakfast at Pier 8 is not at the quality and variety expected and compared to the Hyatt and Maya. No mini bar and limited room service. The beach area is not really swimmable, as there are too many boats moored in front of the hotel. And the beach area was quite dirty. Quite unfortunate for a beach resort. Toilet for pool area is rather far /not convenient....esp. when still wet and having to go throught the cafe area and down stairs.

The rooms were lovely and spacious. Fabulous pool.

Stayed in April 2022

restaurants and bar all closed very early - like 8:30 pm

gorgeous beachfront location

Stayed in March 2022

location, amazing pool and lovely staff

Stayed in April 2022

Room, breakfast,

Stayed in March 2022

Staff tried to deceive us on room availability on arrival. All was sorted but it was frustrating.

Probably the best resort in Sanur, as for facilities and location.

Stayed in March 2022

This is just a minor detail which I’m sure will be rectified over the next few months as tourism increases… This was previously The Fairmont and has only recently been taken over by Intercontinental. There is still some visible wear and tear in the rooms that is not up to the usual Intercontinental standard.

great hotel located right on the beachfront. surrounded by fantastic restaurants. The pool is huge and has 2 shaded areas so you can enjoy the pool without getting sunburnt. The suites are very large and tastefully furnished.

Stayed in March 2022

During my stay, the hotel ran only about 50% of its facilities, the landscape was poorly maintained since they recently operates the hotel after long closure due to pandemic.

The location is centrally located in Sanur area, close to restaurants, cafes, shops. The hotel sits right in front of Sanur beach and you can almost consider it as private beach. Room is huge since I got free upgraded to a signature spa suite.

Stayed in March 2022

the TV or entertainment could be more expanding.

the location, the facilities, the sincere service, the room it has breathtaking view.

Stayed in March 2022

they didn’t have our reservation on arrival. they were disorganized and had to wait 1 hour to get the room.

great big room.

Stayed in February 2022

Air conditioning not good in room 332, lots of humidity in the room, we moved to another room for a few hours prior to our departure and it was much better. Overall I think perhaps better servicing of air conditioning would be good

Loved the location, the infinity pool and the staff were amazing

Stayed in June 2024

Out side on the beach needed tables and chairs to be shaded

The staff escorted you to your table you choose, took your food and drink orders The food was excellent

Stayed in May 2024

Nothing

Great location, lovely room, great restaurant, ver clean, beautiful pool.

Stayed in May 2024

Nothing, everything was amazing!

We we're upgraded & it was fantastic! The whole property was outstanding as was the service & the food, nothing to fault here. Bed was huge & very comfy.

Stayed in May 2024

Nothing! It was amazing.

We loved everything about our stay.

Stayed in April 2024

Pool closes too early when would be lovely to have a swim on a very hot and humid night before bed.

The hotel was beautiful, clean and modern. Close to the beach and great restaurants. Staff were lovely and very helpful.

Stayed in April 2024

Nothing

Just prefect, we loved it

Stayed in March 2024

Long hike from our room to the facilities

Great location. The Deluxe room with ocean view was beautiful. Loved the pool with the wet edge. The restaurant on the beach was great. Nice lounging on the beach front too

Stayed in March 2024

The pool was way to hot!! The location is terrible and cannot swim directly out the front. I ended up spending most of my time at the Mecure on their sun lounges and going to cool off in their pools until I got kicked out. You can swim in the beach up that way. Would never stay here again!! Def not recommended especially for the price!!

Breakfast and room/bed was ok

Stayed in February 2024

I liked everything about my stay.

The staff were warm and welcoming, the amenities were well maintained and exactly as pictured and the location was amazing, with lots of activities, restaurants & shops close by.

Stayed in March 2024

N/A

Massive, great staff, amazing views close to everything we needed

Stayed in March 2024

Pool was a bit too warm but you can’t change that

Everything. The rooms are perfect and the staff and service exceptional

Stayed in February 2024