Skip to main content
  1. Hotel reviews homepage
  2. Indonesia hotel reviews
  3. Bali hotel reviews
  4. Pulukan hotel reviews
  5. Reviews of Kelapa Retreat & Spa

Reviews of Kelapa Retreat & Spa 5 stars

Jalan Ngurah Rai, Pekutatan, 82262 Pulukan, Indonesia

#2 of 25 hotels in Pulukan

Guests' Choice

Review score

Based on 179 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    8.7

  • Facilities

    9.4

  • Staff

    9.7

  • Value for money

    9.0

  • Free WiFi

    9.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 13 May 2024

    9.0
    Nice and pleasant
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 6 nights
    • Submitted via mobile

    Not so many activities to do… but if you wish full relaxation time and place, this is it

    Tha beach, the view, the room

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Relaxing luxury hotel, great value.
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 14 nights
    • Submitted via mobile

    Location is far from most things.

    in April we rested in this beautiful hotel, we really liked everything, the staff was very happy and friendly, they were very attentive to us, and resolved all issues as they came up. The room was clean, our water bottles were replenished every day, in the evening they gave us surprises in the form of flowers on the bed and incense on the terrace, it’s very nice that you give surprises to your guests. The food is very tasty in the restaurant, they prepare it for breakfast in the morning and at lunch and dinner to order, fruit every day for breakfast, swimming in the ocean is dangerous, since the waves are big every day and it’s better not to take risks, I once took a risk and went under the wave lol, so it’s better to use the pool. The drivers we came across were good and kind, they opened the doors to the car and tried to please us, there was also water in the car every time, which is necessary in hot weather. The Balinese people are very smiling and friendly. We went for a massage twice, we liked it, the first time we had a relaxing massage, then a massage with hot stones. The girls are professionals and know how to relax the body. The administrators were always in-touch and when we wrote to them with our questions via WhatsApp, they resolved any issue. Thanks to them for this. The area is very beautiful and well-groomed. The only negative is that the hotel is located far from attractions and the airport. But there are many other advantages for that. We are very glad that you were satisfied with the service and staff at this wonderful hotel. See you again! Thank you !

    Stayed in April 2024

  • Reviewed: 9 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 5 nights
    • Submitted via mobile

    The staff, location, room and food.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Beach paradise next to the jungle.
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 3 nights

    Perhaps more local food options on the menu would be nice.

    The location was absolutely stunning - quiet beach and beautiful jungle surrounds. The Ocean Beach Villas were exactly like the photos - simply breathtaking and so relaxing!

    Stayed in April 2024

  • Reviewed: 6 May 2024

    10
    you have to be prepared for a long journey from the airport. but take drivers from the hotel because they are much bette
    • Leisure trip
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 7 nights
    • Submitted via mobile

    this place is phenomenal. houses surrounded by jungle and offering complete isolation. the staff is very friendly and ready to help all the time. It's actually a waste of time to explore the island. Better to lock yourself in this hotel with your books.

    Stayed in May 2024

  • Reviewed: 28 April 2024

    10
    We will be back
    • Leisure trip
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. It was all excellent

    Amazing location and just so private. Great to be able to walk along the beach. Staff amazing

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Perfect romatic getaway away from the hustle of Ubud.
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 5 nights
    • Submitted via mobile

    The property was stunning. Amazing views, right on the beach, beautiful design.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Kelapa Residence with 1x 60 Minutes Massages
    • Stayed 6 nights
    • Submitted via mobile

    Truly an amazing place, everything was fantastic. The villas are amazing, comfortable beds and the outdoor showers are an absolute treat. The staff are always friendly and helpful, they made our trip so memorable. The tours offered by Kelapa resort were brilliant and we enjoyed them so much! I would recommend this place to everyone!

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Fantastic we are going to return asap but can’t have massage. Indonesian ate amongst the best for massage (apart from th
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 11 nights
    • Submitted via mobile

    Menu for dinner rather limited. The SPA - therapists are not professional. Tried massage and ask them to stop after 10’. The therapist had no techniques for deep massage. Not experienced at all.

    The environment - the size of the room - the breakfast - the outdoor shower!

    Stayed in February 2024

  • Reviewed: 3 April 2024

    10
    OMG! What a PLACE!
    • Leisure trip
    • Solo traveller
    • Garden Pool Villa
    • Stayed 8 nights

    Nothing!! Through 8 nights stay wasn't even a single aspect to complain about or notice any inconvenience.

    This made my top properly this time on Bali, beating even previously beloved places and some ultra-luxury establishments! Stayed for 8 nights, yet I wish I could stay more. There is so much to love about this - remote location on stunning, wide, black sand, powder-soft beach, settled within coconut grove on the extra large territory. Villas with private pools, where pools are 10m long or even longer, with lovely gardens and large trees. Two large pools on the hotel territory and excellent restaurant that cooks what you desire to, easily off the menu to fulfill what you really want. Think of Aman type of property, just 10x less expensive, yet with all the attenuative and helpful staff, and highest degree of customization of your stay. Even by Bali standards this is total gem! Absolutely want to be back!!

    Stayed in January 2024

  • Reviewed: 3 April 2024

    10
    Delightful staying wonderful location with thoroughly attentive staff that went out of their way to help you and make th
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 4 nights
    • Submitted via mobile

    The benefit of the seclusion and remoteness meant if you wanted to get off the resort getting transport (grab/gojek)was sometimes a challenge, but the hotel does offer their hotel cars to mitigate this.

    Small scale but spacious resort - I loved the privacy afforded guests and space the resort exuded. The resort is right on a clean and safe beach making for excellent views and swimming.

    Stayed in April 2024

  • Reviewed: 23 March 2024

    9.0
    Lovely property off tourist tracks
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 6 nights
    • Submitted via mobile

    On the beach

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Wonderful place to stay
    • Leisure trip
    • Couple
    • Ocean Villa
    • Stayed 6 nights
    • Submitted via mobile

    Everything was great

    Great facilities. Wonderful garden. Delicious food. Peace and quiet, away from tourist places.

    Stayed in February 2024

  • Reviewed: 11 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Ocean Villa
    • Stayed 8 nights

    NOTHING!

    I spent 8 days at Kelapa. I enjoyed each and every moment. Great location. Staff was impeccable (reception, restaurant, spa, gardeners, cleaners). It's a great place for couples, very romantic. But I would definitely recommend it also to solo travellers (as I was..), if you want to unplug, get away from stress and routing, being pampered, spend a few days relaxing with your favourite book. Special mention goes to Ardi the chef. The food was just amazing. I would also suggest participating in the various activities organized by the hotel. I really hope to go back! Thanks again for a great experience.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    10
    We don’t normally relive experiences but we will be back
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 5 nights
    • Submitted via mobile

    Na

    Serenity privacy

    Stayed in March 2024

  • Reviewed: 22 February 2024

    10
    Exceptional
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 9 nights
    • Submitted via mobile

    It’s about 2hrs to all the tours, but the amenities and service and surroundings really made it worth coming back to after a day of sightseeing.

    World class service, and chef. Amazing villa, the experience was top class

    Stayed in February 2024

  • Reviewed: 21 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 7 nights
    • Submitted via mobile

    The choice of food was limited

    The situation, the nature, the sea and the kindness of people

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Nice place to escape from busy routine and recharged after a week.
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 3 nights

    If we stay a week, the choices of restaurant or vegetarian plats are limited

    The stuff are very helpful, always smiling, available. Quiet area, nice view and beach. Different activities proposed daily.

    Stayed in January 2024

  • Reviewed: 13 February 2024

    9.0
    A calm, serene, peaceful getaway
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 8 nights

    They resort is huge and upkeep of it could be better, our shower did not work and we had to call housekeeping twice. They came and fixed it promptly both times and they could do more for the guests to keep mosquitoes at bay. We asked for a mosquito coil and this helped tremendously.

    The bet part of this resort is the hospitality and attentiveness of the staff. Nothing is too much and they're incredibly service oriented. This is our second time here and we really always feel so warmly welcomed and taken care off.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    ZEN
    • Leisure trip
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 10 nights

    Kelapa Hotel is a wonderfull resort on Indian Ocean beach, with such a great exotic garden, many frangipani trees, palms, beautiful plants. The staff is absoluty great, very warm and kind. Food at the restaurant is local and international, great taste. The SPA are provide many types of massage, please try Samudra massaje and hot stone masage. I' like to come back come day there, totally recommand Kelapa Resort and Spa.

    Stayed in January 2024

  • Reviewed: 31 January 2024

    10
    Dream hotel in Bali
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 7 nights

    Nothing, when you are not satisfied in this hotel yo have to saty at home.

    This is hotel is a unicum in his brance, from the moment you arrive untill you leave they threat you as a king, The Restaurant is top and we advice yoy to try the lobster ;-)

    Stayed in January 2024

  • Reviewed: 16 January 2024

    10
    Lovely place
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 4 nights
    • Submitted via mobile

    The restaurant is too expensive and not the best

    The property is very nice, the pool is nice and the villa is very nice

    Stayed in January 2024

  • Reviewed: 14 January 2024

    10
    Beautiful spot. Very tranquil so prepare to go and totally unwind. The spa is amazing as well
    • Leisure trip
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 4 nights
    • Submitted via mobile

    Very quiet location. Villas and private pool are amazing. Great spot right on the beach. Perfect for walks and watching the sunset.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    9.0
    Overall was very happy . Edy and the chef provided an excellent service.
    • Leisure trip
    • Couple
    • Beach Villa
    • Stayed 4 nights
    • Submitted via mobile

    Menu choice.

    Limited choice in the menu.

    Stayed in January 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: