location was fantastic

Stayed in May 2024

Our boat was changed and hotel staff asked us to checkout early at 10:30, but then waited in the lobby until 11:45 to go to the boat. We could’ve stayed in the room instead until closer to the time.

Great breakfast, location and staff are very friendly and helpful.

Stayed in May 2024

N/A

Our 5th visit and we love it. Large clean pool villa,good ac. Lovely beach front pool and restaurant for breakfast. Good choice of restaurants close by for dinner.

Stayed in June 2024

Nothing really.

Beautiful large room and private pool. Perfect location and right on the beach.

Stayed in May 2024

not much to not like. I had to pay for my coffee each day which I thought could have been included in price of room. also lost my room card / key and charged 100,000 or $10 aud for replacement. that was not the best

clean, great location and friendly staff

Stayed in June 2024

We didn't end up using it during our short stay, but is slightly inconvenient to have to pay for the expenses of the restaurant on the spot instead of charging it to the room.

We had an amazing stay! We stayed in a villa with a private pool, very quiet and comfortable. The location is great, just by the beach and very close to surfing spots. There are several restaurants close by and the staff help us organize everything we need during our time there. Breakfast was super varied and tasty. Several sunbeds by the pool and the beach as well.

Stayed in May 2024

The price of wine should be kept within reason. Hoteliers should consider BYO plus corkage to encourage guests to eat in.

Many of the rooms have porivate plunge pools.The main pool is of decent size and overlooks the beautiful beach - which is awkward to swim in because of broken coral underfoot. Breakfast is fine and overlooks the sea.

Stayed in May 2024

Choise of food was limited. Very bad spa.

Good location. Beach front

Stayed in April 2024

Necessity to pay for every room service order on the spot. Have never had to before and felt that the establishment was insecure about its clientele. Just a suggestion... We were extremely happy with the readiness of everyone to help make us comfortable and provided for, however, when ever your lovely staff made the slightest oversight or slightly misunderstood they would say sorry to apologise. The level of respect we experienced was amazing and I would hope this was reciprocated. It might not be necessary to apologise so much in the pursuit of our happiness.

Location Room and private pool Garden Friendly staff Live music Eating on the sand Very private rooms Staff were aware of our needs

Stayed in May 2024

The gym needs to be upgraded. Very limited and poor quality equipment.

Stayed in April 2024

Nothing

Great facilities and location

Stayed in May 2024

All good last year the resort looked a bit tired after Covid not surprisingly but now they have done it up a bit great staff fantastic service and gardens look beautiful

Great location pool with view onto ocean Lovely pool villa in resort great restaurants on beach and on road by hotel great service delicious breakfast included

Stayed in May 2024

The decking around our pool villa was in poor repair, with boards warped and presenting a trip hazard. The room towels were often not completely replaced, ie one day we weren't given a hand towel, and the next we weren't given a bath mat.

Breakfast - limited array of foods, but given it's an island acceptable. Pool Villa - well appointed, with a luxury feel

Stayed in May 2024

Couldn't charge back to your room.

The staff were friendly, location perfect, beautiful grounds and fantastic restaurant and swimming pool. The water was so warm. We stayed in a pool suite, which was great, but it is starting to look a bit tired, The bathroom could do with a freshen up, and the heatpumps were a bit noisy. However, we still really enjoyed the space. Would definitely come back.

Stayed in May 2024

Some shutters on the blinds in the room were broken, so light came through and stopped the room being blacked out competely. Troublesome when travelling with infants. The food options could be much better for vegans/vegetarians including the breakfast. Very limited options. It's such a lovely resort, it's a shame that the restaurant is underutilised. Seems like a missed opportunity. To control the lights outside your room at night, you had to call the maintenance team to switch on/off.

Great villa with large pool. Really welcoming staff and great location. The resort looks fantastic.

Stayed in April 2024

Not a great food offering, but plenty of really good places within 50metres like Ohana's and Bali Eco Deli. The breakfast was decent enough. Most of the food was covered properly, so seems like they've improved in that area. Pool area music was not good. Just pay for the ad free Spotify and load up some decent playlists. Rotation of 5 cover songs over and over was frustrating.

Private pool, beachfront pool and beach access for the price was a winner. Staff were all ultra friendly and helpful. Loved the beach views looking out to Abandoned Crane surf break. Jungut Batu is probably the best area to stay, as long as you get a moped to get over the hill to places like Mushroom Bay and Dream Beach. Villa pool was well maintained and the water was nice and clean.

Stayed in May 2024

Mosquitoes in the room.

The location and ambience.

Stayed in May 2024

Grand pool villa was nice but a bit dated. The Grand villas are street side so quite far from the beach. Other pool villas are near the beach / main pool and looked nice. Sink in bathroom not draining. Need to supply more drinking water or at least central water stations for refills to discourage plastic bottle purchases. Drinks from the bar too expensive so went next door or bought from shops. The resort caters for large Chinese day trip groups who take over the pool and sun lounges for several hours which was not pleasant.

Beautiful beachfront setting with lovely pool and generally enough good quality sun lounges. Private pool was nice. Very friendly staff. Lovely and well kept grounds. Breakfast was quite ok contrary to a lot of other comments.

Stayed in April 2024

A bit pricy in the restaurant but on the street you have many nice restaurants.

Location, staff

Stayed in March 2024

Shower was cold. Aircon was faulty.

Luxurious resort. Every effort made to go above and beyond a normal hotel experience.

Stayed in April 2024

A little expensive for what you get. Afternoon tea a bit of a joke

Good area, good breakfast.

Stayed in April 2024

Just needs a little shade over the main pool.

Fantastic location, nice pool, private pool. Very friendly staff

Stayed in April 2024

The water in the bathroom sometimes ran out after taking a shower and the water leaked from the shower into the rest of the bathroom

Our room with private pool was lovely. The location was on a beautiful beach very close to some good eateries.

Stayed in April 2024

Need some seating for outside the room by the pool in pool villas- chairs and table. Only 1 round pool lounge. There is no where to sit and have a drink- chat with partner on the deck outside the room.

Location and beach front is great- friendly staff.

Stayed in April 2024