Jalan Mertasari, 80228 Sanur, Indonesia
#67 of 100 hotels in Sanur
Guests' ChoiceBased on 715 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.8
Facilities
7.6
Staff
9.1
Value for money
7.7
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Chrystelle
AustraliaThe ‘sacred’ cow which they keep on the property and do not provide with any water. We spoke to staff members 4 times asking that someone provide the cow with water but, it never happened. Cows require up to 20 litres of water per day. NOT GOOD ENOUGH. For this reason, I will never stay at this property again and will go out of my way to spread the word.
That it is right on the beach.
Stayed in May 2024
Reviewed: 12 May 2024
Julia
AustraliaWe only stayed 2 nights, wish it was longer.
Very surprised how nice the location was, plenty of beach bars and restaurants within walking distance, We wishes we had booked for longer, will definitely return to this hotel.
Stayed in May 2024
Reviewed: 10 May 2024
Giedrius
United KingdomStart from arriving, they have a lot of rooms there and still have to wait till 2pm check in time and still not giving room next to your friends, welcome drink you have only on request, you will not have it if you not asked for it, swimming pool water temperature is higher than air temperature so no point to go in to it :)
The only thing I do like is location, quiet place, except for renovating villas making building noise :) near the beach (just don't go in to the water) nice restaurants and massage saloons :)
Stayed in May 2024
Reviewed: 9 May 2024
Opitz
AustraliaPacks of dogs roaming barking at us and couldn't go for an early morning walk
Staff 10 overall 8
Stayed in May 2024
Reviewed: 7 May 2024
Ruby
AustraliaRooms need renovation. Missing tropical fruit
Location is very good Beautiful Balinese atmosphere
Stayed in May 2024
Reviewed: 26 April 2024
Alison
AustraliaNot enough lighting on the pathways in the resort at night. the water in the large pool was extremely hot.
we enjoyed the breakfast, and al the facilities, the staff were very friendly and provided excellent customer service.
Stayed in March 2024
Reviewed: 21 April 2024
Scott
AustraliaSeafood buffet, fish and crab tasted stale. Wife had prawns in the restaurant and said the same thing. Rest was great.
Thanks to Arie, we had a lovely romantic dinner. He changed the soup and wine for us on request, waitress was lovely.
Stayed in April 2024
Reviewed: 11 April 2024
Josephine
DenmarkThere was a great breakfast and a very helpfull staff. The staff helped a lot, getting around, booking trips and so on.
Stayed in March 2024
Reviewed: 6 April 2024
Richard
AustraliaFood. Gardens. Close to beach.
Stayed in April 2024
Reviewed: 4 April 2024
Storm
AustraliaBathroom was a bit out dated
Excellent spot and the staff are amazing
Stayed in April 2024
Reviewed: 4 April 2024
Crawford
AustraliaBeing on the first floor..
Location mainly. Price was pretty good
Stayed in April 2024
Reviewed: 20 March 2024
Julius
IndonesiaThe terrace is bad
Good space a room and the bathroom is clean
Stayed in December 2023
Reviewed: 19 March 2024
Zu
NetherlandsFood choice and quality. Too limited
Staff are really friendly
Stayed in March 2024
Reviewed: 18 March 2024
Victoria
United KingdomI found the pool too warm! I understand other people want it warm but I just wanted to cool off. It was like a bath!
We loved the view from the pool and the places to eat by the beach. That was our reason for booking Mercure. I used the spa and had a beautiful facial! Our son loved the pool and the water jet as a sensory experience, so thank you.
Stayed in February 2024
Reviewed: 17 March 2024
Elizebeth
AustraliaIt needs a good update. It’s very dated and tired.
Location was perfect staff were lovely
Stayed in March 2024
Reviewed: 16 March 2024
Helena
SwedenGood location next to the beach and beach walk. Great breakfast buffet, which has improved during the years I’ve visited the hotel. Another improvement is the a la carte menu, many more options now. Nice pool and comfortable rooms. And, among the best things, lush green gardens with old banyan trees.
Stayed in March 2024
Reviewed: 15 March 2024
Kerry
AustraliaRooms noisy…I had adjoining room and could hear the people next door and trolleys going up and down pebbled path so noisy A little bit far out of main Sanur Needs a lot of TLC
Old school Bali! Beautiful gardens. Great Breakfast ..air con very very good
Stayed in March 2024
Reviewed: 14 March 2024
Lynne
AustraliaThe breakfasts
How quiet it was and layout, lovely garden and amenities .
Stayed in March 2024
Reviewed: 13 March 2024
Richard
United Arab EmiratesThe facilities are old and dated. The swimming pool was far too warm. No fitness suite
The staff were friendly and helpful. The hotel was right on the beach close to eating and drinking venues. A nice boardwalk to stroll along for an hour or two.
Stayed in March 2024
Reviewed: 12 March 2024
Julia
United KingdomGot lost a few times due to the layout which we liked.
The way it was laid out and the friendly staff.
Stayed in March 2024
Reviewed: 11 March 2024
Jonathan
United KingdomN/A
Excellent setting. Well laid accommodation. Very good swimming pool that lent itself to "lap swimming". Good value breakfast with wide range of food options. Close to beach.
Stayed in February 2024
Reviewed: 10 March 2024
Cristina
AustraliaThe room needs remodeling
Friendly staff, great buffet breakfast.
Stayed in March 2024
Reviewed: 9 March 2024
Ray
AustraliaBreakfast, good, location, good
Stayed in March 2024
Reviewed: 8 March 2024
Sheila
MalaysiaPool closes too early.
Large bedroom. Comfortable beds. Front desk were friendly. House keeping was quick to respond for any assistance. Breakfast was plentiful. Garden & pool was clean. Beach was clean with calm waters.
Stayed in March 2024
Hollywood, USA
Nice, France
Seminyak, Indonesia
Melbourne, Australia
Tivissa, Spain
Albany, Australia
Belgrade, Serbia
Malaucène, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content